Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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This is my first BPO experience. It was so great!
¿Qué fue lo que más te gustó del proceso de entrevista?
When they said congratulations you've passed the interview.
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¿Qué es lo que más te gusta de tu equipo directivo?
They appreciate even the smallest accomplishment of an employee.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
The SME's MANAGER and OPERATIONS MANAGER was so helpful ..in every work related case.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Our SCP is based to our metrics, I'm a newbie in the BPO industry so I got the lowest SCP. And won't be able to get it because it's zero.
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¿Qué son algunas de las mejores cosas de tu equipo?
Some of my team mates bring their own chair to get the attention of our team manager, even saying bad things about my other Co work mate when they are not around. So.. I don't think so my team has the word BEST.
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