Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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It was overwhelming mentally and exhausted
¿Qué fue lo que más te gustó del proceso de entrevista?
They seemed to understand who I was and what I was like looking for
Revisión
¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Was supposed to get bumped up to 10 am hour they never fixed our pay from 9.50 and they still owe us money
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¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
Seems more like high school drama, upper management and those that are supposed to assist and be the back bone of the company are unreliable
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¿Qué necesita mejorar el equipo directivo?
Extremely poor communication within the company. Doesn't care about our well being, and doesn't not follow laws and guidelines of accommodation paperwork. Picks favoritism within the company, and discriminates.
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¿Qué va mal y cómo puede mejorarse?
Management needs to communicate effectively, people need to be respectful and professional, the mission statement should mean something, people should be paid accordingly, well beings and families should be taken into consideration, and stop filtering through so many people
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