Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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You literally deal with people complaining about the prices they have to pay for their own health. I didn't enjoy this job at all!
¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
The team, but not Managment. Hard to get ahold of too.
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¿Qué va mal y cómo puede mejorarse?
Not work for crooked companies that take so much money from our elderly.
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¿Qué son algunas de las mejores cosas de tu equipo?
Helpful with the SOP we had to follow while all these customers were overcharged and always upset.
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¿Qué mejorarías en el proceso de entrevistas de tu empresa?
Nothing, I don't recommend this job to anyone. Unless you can learn to be disconnected and lie to people all day based on these SOP's you have to follow.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Nothing seemed understanding. My supervisor was always bragging how she never missed a day and we should follow in her footsteps. She acted as if we didn't have a life outside our job.
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¿Qué necesita mejorar el equipo directivo?
Nobody seems real. Everyone has to follow an SOP. You are constantly lying to the customers on the phone based on the SOP. I couldn't stand the amount of money being charged to the customers. The management is terrible. And tech issues weren't paid. Each supervisor is different to policies.
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