Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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I have been with Alorica for 20 years and love that I get to interact with all of our departments and get to know our frontline teams really well. It helps me serve our clients and Alorica to understand how our processes work for our clients and where we can improve our service delivery.
¿Qué fue lo que más te gustó del proceso de entrevista?
the online application was easy to use and I received a fast response from our recruiters
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¿Qué es lo que más te gusta de tu equipo directivo?
I have a great manager who is transparent and is genuinely invested in my development and advancement within the company.
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¿Qué son algunas de las mejores cosas de tu equipo?
My team is incredibly supportive of each other. We also share best practices and creative content that would benefit our customers.
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¿Qué es lo que te hace más feliz en el trabajo?
I love that I work at home but have the options through Teams and other meeting tools to see my clients and team members.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
I know that my peers and coworkers are in this together with me. We support each other and delivering on our promise to our clients.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
I think our benefits could be reexamined from a standpoint of out of pocket expenses and more inclusive of mental health benefits having come out of the pandemic.
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