Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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It's a people first company. They accommodate everyone's needs as much as possible. Great WAH environment and B&M environment also.
¿Qué fue lo que más te gustó del proceso de entrevista?
Streamlined and easy, pretty fast
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
Everyone cares about each other. From Leadership all the way down.
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¿Qué es lo que te hace más feliz en el trabajo?
Interacting with my peers, successes with our clients, long life relationships built
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
I do not feel undervalued but I do think the benefits could be better.
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¿Qué es lo que más te gusta de tu equipo directivo?
They are always open to feedback and they listen. They challenge us sometimes but that is part of the job and the environment.
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¿Qué son algunas de las mejores cosas de tu equipo?
Great colleagues and great collaboration. We rely on each other when we have big projects and it helps getting other ideas and perspectives. Meetings should be less and better structured.
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