Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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Lots of mergers/downsizing, restructuring, title and supervisor changes, took a long time to get policies aligned. Still difficult to nail down procedures. No annual increases, benefits could be better and don't pay out PTO upon termination even with resignation. Positive is working from home.
¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
The Lees try hard to promote a positive culture.
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¿Qué es lo que te hace más feliz en el trabajo?
The feeling of achievement when I finish a large task.
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¿Qué es lo que más te gusta de tu equipo directivo?
They seem to be engaged and try to practice servant leadership.
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¿Qué fue lo que más te gustó del proceso de entrevista?
My interview was 14 years ago with another company purchased by Alorica.
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¿Qué son algunas de las mejores cosas de tu equipo?
They are all personable, seem to care about each others personal challenges and willing to help.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
There are no annual increases, took a large cut to move to another role after downsizing. Was just given an increase, first in several years.
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