Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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Abusive, overworked, unestructured, underpayed and ignored
¿Qué necesita mejorar el equipo directivo?
active listening, humbleness, communication, compromise and dedication.
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¿Qué fue lo que más te gustó del proceso de entrevista?
it was as simple as it can get, and straight to business, however that was 2 years a go i cannot talk for they might be doing now.
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¿Qué son algunas de las mejores cosas de tu equipo?
the only 2 member on my team, we are compromised and we are no quitters we have been managing our work with the few resources we have .
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¿Qué debe cambiar para mejorar la cultura de la empresa?
In this particular company there is not an actual structure, or manuals for any position at all and a lot of the staff don't actually know exactly the company goals developed.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
other similar positions and also the exact same position get better paid than i do and also get more incentives and even that was not the case the amout of work to paid ratio is not fair, i have weeks getting paid the same when i'm doing the work for 3 people.
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