Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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I used to feel good about going to work each day, but since transitioning to work from home, my excitement has diminished. I feel that my role has become more robotic & less interesting than it used to be.
¿Qué son algunas de las mejores cosas de tu equipo?
Our team's ability to work together to find solutions.
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¿Qué es lo que te hace más feliz en el trabajo?
When the routine gets changed...
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¿Qué fue lo que más te gustó del proceso de entrevista?
I speak to many people everyday, so I can't answer this question.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
It is positive because I choose to keep that mindset. Negative energy is contagious. Everyone has good & bad days.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
My lack of education in the field is an inhibitor, but I know others in this job that do less & get paid more at other companies. I feel stuck.
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¿Qué es lo que más te gusta de tu equipo directivo?
Some leaders do try to create fun & exciting things, but there is no time for those things to be done. Contests, social media, etc., who is it directed at? I do not have the time to participate.
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