Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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great experience. needs improvement at several levels. great opportunities. needs diversity training.
¿Qué fue lo que más te gustó del proceso de entrevista?
the Recruiter and Recruiting Team were all smiling...
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¿Qué es lo que te hace más feliz en el trabajo?
my Manager. her vibrancy to ALWAYS be positive.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
Making Lives Better. we know how to GIVE BACK to community and one another.
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¿Qué es lo que más te gusta de tu equipo directivo?
they ENJOY communicating and providing us w/the necessary tools to do the things we need to do effectively!
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
i believe we should have QUARTERLY or BI-ANNUALLY reviews and performance reviews AND ALLOW THAT to be the basis on how we acquire a salary increase on a regular and continual basis. we shouldn't have to wait 2 or 3 years for proper compensation and/or an incremental increase in our salaries.
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¿Qué son algunas de las mejores cosas de tu equipo?
comradery. communication. comfort of feeling and knowing we can talk with one another openly and freely. honesty. work ethic. ALWAYS being on time to work. . . AND IF NOT. .it's communicated to our Manager and we're all aware. AGAIN... STRONG work ethic among us all.
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