Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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I love working here. I started as a Customer Service Agent and worked toward moving up. The fact that you have a shot at advancing, is awesome. I have moved up the ladder now.
¿Qué son algunas de las mejores cosas de tu equipo?
We trust each other and help each other!
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¿Qué es lo que te hace más feliz en el trabajo?
Staying busy, it makes the day go by faster, also the interaction with the agents.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
The fact that we can talk to supervisors and be treated as part of a family!
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¿Qué fue lo que más te gustó del proceso de entrevista?
It was candid. The customer frustrations are gone over so that there are no big surprises.
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¿Qué es lo que más te gusta de tu equipo directivo?
They care. Leadership checks on all employees to make sure they are having the best experience possible.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
In my new position, I do not have the opportunity to bonus on a monthly basis. I really enjoyed being able to put in OT and make my check better. There is no stock compensation that I know of.
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