Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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Overall the experience has been a good one. I have always had supervisors that cared about me and my professional growth. The company does a good job promoting a healthy work culture. Retention can be a challenge as the frontline pay rate could be better.
¿Qué es lo mejor de tu paquéte de compensación?
In challenging times, the company has managed to hold the line on healthcare costs
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¿Qué es lo que más te gusta de tu equipo directivo?
They are very knowledgeable and they do a good job of understanding my needs and giving me the room to accomplish my assigned tasks with proper supervision, not being helicopter managers.
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