Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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I have been an employee here for 22 years. I do not feel that the company invests in the development of their management staff.
¿Qué es lo mejor de tu paquéte de compensación?
Disability Insurance, PTO and Schedule Flexibility.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
The agents are still at home and I am in my office on site.
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¿Qué son algunas de las mejores cosas de tu equipo?
I love the training team. I get to learn best practices from my peers.
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