Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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It has been very good, and has acquired a lot of experience and the work environment is very good.
¿Qué es lo que más te gusta de tu equipo directivo?
in my case, the communication is very good.
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¿Qué son algunas de las mejores cosas de tu equipo?
of my team or department, it is the communication and teamwork that we have.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
the most positive, teamwork. Although with the rest of the departments there must be more communication to do a better job in all areas.
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¿Qué es lo que te hace más feliz en el trabajo?
My work, although sometimes it is heavy, but I always do it with the best attitude to continue appearing personally and grow professionally in what I do.
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¿Qué fue lo que más te gustó del proceso de entrevista?
I think the part that most catches my attention is for the agents who give you the opportunity to do several interviews in case they do not apply in the first one. they have other options.
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¿Qué es lo mejor de tu paquéte de compensación?
I'm happy with my compensation, but I feel like it would be even better to see more incentives for at least the years I've been working. I do not receive bonuses but it would be very good to receive certain incentives for the effort we give each year in the company.
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