Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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Comfortable space and surrounding, lots of enjoyable staff activities and friendly staff and managers. Training for new staff members could be more structured.
¿Qué son algunas de las mejores cosas de tu equipo?
Their kind personalities and voices, IT skills
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
The general care for employees
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¿Qué es lo que más te gusta de tu equipo directivo?
They are patient and have advance IT skills, they are remotely organized
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¿Qué es lo que te hace más feliz en el trabajo?
To know that my task/duties are done correctly and on time, I like outside of work activities, the music playing in the background
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¿Qué fue lo que más te gustó del proceso de entrevista?
The fact that the interviewer emphasis was mostly on finding someone to provide good customer service for their employees and properly addressing issues they had
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
I don't feel undervalued, but would prefer a little bit more flexibility re working hours (covid related) and flexibility when the workload is high or low.
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