Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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Mediocre pay, most work is outsourced to the Philippines, and no sick days are offered. Healthcare benefits are the only reason I have remained with the company.
¿Qué son algunas de las mejores cosas de tu equipo?
Decent sense of humor, and they understand that family comes first.
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¿Qué fue lo que más te gustó del proceso de entrevista?
I was hired to work, and was given a source of income.
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¿Qué necesita mejorar el equipo directivo?
Taking time to listen to concerns of employees, including suggestions of higher wages.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
People seem to have a sense of humor, although most of them have quit at this point.
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¿Qué va mal y cómo puede mejorarse?
We need to stop outsourcing for US related matters. Many customers have an easier time working with someone local.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
$15/hr minimum would be a nice start. Offer sick days and mental health days for those of us afflicted by mental health disorders.
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