Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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I consider this is an inclusive company, with employees from different parts of the world and the company aknowledges the employees efforts and compensates those efforts.
¿Qué son algunas de las mejores cosas de tu equipo?
The team is friendly and willing to help.
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¿Qué es lo mejor de tu paquéte de compensación?
You get to have health insurance and often bonuses on the overtime hours worked.
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¿Qué es lo que más te gusta de tu equipo directivo?
I like that they see the good on our work and correct the not so good.
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¿Qué es lo que te hace más feliz en el trabajo?
Customers who appreciate the agents effort and say it in the call as well as the appreciation from coworkers and superiors.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
There is a culture diversity at the company and even though some days are very busy the rest of the days feel comfortable.
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¿Qué fue lo que más te gustó del proceso de entrevista?
I liked that even though my French skills are not as great as I wish they were, my manager offered me a Spanish position.
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