Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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How we eagerly help each other.
¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
That the agents are eager to help each other, and that some upper management are help as well.
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¿Qué fue lo que más te gustó del proceso de entrevista?
Being able to learn about the company, all my questions were answered and the ease of doing it over the phone.
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¿Qué es lo que te hace más feliz en el trabajo?
The work that I do in Costco Concierge to help Costco members to resolve their technical issues has been very rewarding when they are pleased with my help, plus, I get to work from home.
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