Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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The organization has lost its way and changing the DNA that was the foundation for much success. The pivot from client to cost centric approach has impacted service delivery and poor technology solutions. The have lost the hearts and minds of key leaders -- evident by poor engagement at all levels.
¿Qué fue lo que más te gustó del proceso de entrevista?
It varied by the interviewer.
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¿Qué son algunas de las mejores cosas de tu equipo?
Passion, commitment and pride of ownership. Many are leaving unfortunately.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Provide a equitable / variable comp plan that recognizes contributions - Top and Bottom line.
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¿Qué debe cambiar para mejorar la cultura de la empresa?
Walk the talk be genuine.. Substance and conviction and not just because it's the trend.
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¿Qué necesita mejorar el equipo directivo?
Return to being client centric, focusing on investing in technology and people. Understanding that CSR begins with your people... Walk the talk.
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¿Qué va mal y cómo puede mejorarse?
Executive leadership is detached from reality and have made changes that has eroded the nimble nature. Driving a culture that doesn't welcome varying POV’s. The “Yes” employee wel
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