Aetna Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Good company, but heavy workload. Not enough pay. But good management and teams.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
My boss actually knows what it takes to complete our tasks
Review from Customer Support Dept
Hands on and team support
Review from Customer Support Dept
What does the leadership team need to get better at?
employee appreciation or recognition on a job well done
Review from Customer Support Dept
understanding what their employees are going through. There is no compassion for the employee's yet they expect us to bend over backwards for their customers.
Review from Customer Support Dept
What is the best part about your compensation package?
Free for employees and discounts for family
Review from Customer Support Dept
Very underpaid and raises/bonuses are not worth anything.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
in my department, a certain quota is required..difficult to complete during working hours...my team works after hours to keep without compensation
Review from Customer Support Dept
Too much work deserves more pay
Review from Customer Support Dept
My department is Provider Services. We are the frontline. Pay accordingly.
Review from Customer Support Dept
What are some of the best things about your team?
we stand together when a problem is detected
Review from Customer Support Dept
Always available to support and manager us easily accessible
Review from Customer Support Dept
Teamwork always available to chat
Review from Customer Support Dept
Friends friends three four five
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
very tacky people get hired. Morals and integrity have left.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Inclusive. Opportunities available to staff
Review from Customer Support Dept
Friendly respectable place and lots of security
Review from Customer Support Dept
Professional, safe, friendly, and supplies available
Review from Customer Support Dept
Fast paced but with support
Review from Customer Support Dept
What needs to change to make the company culture better?
since we are over worked and underpaid its not that fun to be around
Review from Customer Support Dept
What did you like most about the interview process?
Not sure it was a bit nerve racking having 2 Supervisors
Review from Customer Support Dept
What would you improve about your company's interview process?
How about relevant disclosures on the job description.
Review from Customer Support Dept
What makes you most happy at work?
Helping real people as well as being productive
Review from Customer Support Dept
Reaching my goals without mistakes
Review from Customer Support Dept
When quitting time comes dude
Review from Customer Support Dept
I love what I do
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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