Bank of America Operations Manager Employee Reviews
Briefly describe your overall experience at your company
Review from Operations Dept
I find the work I do interesting and I enjoy it, but I'm not a huge fan of the company culture.
Review from Operations Dept
Review from Operations Dept
Fulfilling, tedious, thorough, I get my exercise running from desk to push.
Review from Operations Dept
Review from Operations Dept
What do you like best about the leadership team?
They are all very helpful and pleasant
Review from Operations Dept
Very transparent and try to keep every employee aware of what is going on
Review from Operations Dept
Flexibility, building relationships, development, recognition
Review from Operations Dept
Everyone puts in the compassion and effort to help each client or associate to the best of our abilities. We make mistakes and we correct them, don’t cover them up.
Review from Operations Dept
Collaborative willing to come together to find a solution
Review from Operations Dept
What does the leadership team need to get better at?
provide better training for employees
Review from Operations Dept
Need to improve collaboration across different teams; provide sufficient resources (budget and tech) to allow teams to fulfill their duties; fix the CYA culture - no one ever wants to take final responsibility for a decision and it seems like 75% of meetings are taken up trying to shift blame
Review from Operations Dept
they support things i do not. they are shallow at times
Review from Operations Dept
Bank of America lacks adequate leadership when it comes to satisfying customers and meeting goals. They ignore customer needs in order to attempt to meet their goal but fail to realize, meeting its goal is only possible with the help of our customers.
Review from Operations Dept
My manager does not help his team he only works for himself
Review from Operations Dept
What is the best part about your compensation package?
the health benefits are great
Review from Operations Dept
Fairly compensated for job performance
Review from Operations Dept
Insurance and time off available when needed
Review from Operations Dept
Its based off of your performance, so you control you're pay out.
Review from Operations Dept
Sick pay and helpful managers
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
it's not nearly enough. I deserve more
Review from Operations Dept
I have worked for this company for 9 years with only a 6 dollar increase
Review from Operations Dept
For the responsibilities that come within my line of business, I believe the employees are worth a lot more than we are compensated for.
Review from Operations Dept
Incompetent management with no regard for employees.
Review from Operations Dept
Job coding, banding and related compensation is inconsistent across the company negatively impacting merit and often preventing promotional salary increases
Review from Operations Dept
What are some of the best things about your team?
They are all very friendly
Review from Operations Dept
good people trying to help one another
Review from Operations Dept
family-oriented, friendly, willing to share knowledge
Review from Operations Dept
we work together. working together is good with them
Review from Operations Dept
They support me and we feel like a genuine family, something I never had. My team means the world to me.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Care more, work ethics, client focus
Review from Operations Dept
we did the best we could with what corporate would provide, but our team morale wasn't always on the highest level.
Review from Operations Dept
More insight add a little more fun and engaement
Review from Operations Dept
Actually do work instead of playing and talking on personal cellphones all day.
Review from Operations Dept
Display a strong work ethic daily, become knowledgeable on up and downstream processes, engage peers and impacted parties before implementing changes.
Review from Operations Dept
What is most positive about the culture and environment at your company?
Everyone is considerate of others
Review from Operations Dept
all-inclusive, very welcoming and everyones opinions are appreciated
Review from Operations Dept
we always seem to have each others backs
Review from Operations Dept
Within my branch, the environment is good among coworkers.
Review from Operations Dept
Our demeanor toward clients and each other. We treat every one with respect and try to do what is best. We aren’t disrespectful, simply we have to follow federal regulations and privacy laws.
Review from Operations Dept
What needs to change to make the company culture better?
Needs to be more collaboration and fewer attempts to shift blame and responsibility for final decisions. Some teams seem to be clearly more valued than others by management, which can put a strain on intercompany collaboration.
Review from Operations Dept
Value employee input instead of enacting rules that make no sense.
Review from Operations Dept
Fair compensation and executive leadership that cares about truly leading and not only managing to a numerical goal.
Review from Operations Dept
Management needs to provide opportunities and reward their employees
Review from Operations Dept
Management needs to reevaluate priorities and begin hiring more people to ensure and effective and efficient work environment.
Review from Operations Dept
What did you like most about the interview process?
They were very nice and down to earth
Review from Operations Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Bank of America yet.
Be the first to contribute a review.
What makes you most happy at work?
being able to accomplish something. a satisfying achievement at the end of the day
Review from Operations Dept
Talking to customers, resolving their issues and showing them how manage their money better.
Review from Operations Dept
Coming in knowing I'm helping the customers and company succeed
Review from Operations Dept
Enjoy my job and staying busy clearing conditions for loans to ensure no delays in closing
Review from Operations Dept
Problem solving as a team, closeness with coworkers even though we’re all remote- ability to work flexibly
Review from Operations Dept
What's going wrong and how can it be improved?
Better company culture, focus on associate happiness and work life balance
Review from Operations Dept
Higher ups are asking us to meet goals but aren't giving us the adequate tools to do so. i.e. they want us to improve customer satisfaction but do not provide us with enough staff.
Review from Operations Dept
I need nee positive management and a positive team
Review from Operations Dept
The bank is going all digital but they are moving too fast. Not all customers want to do all their banking electronically. The bank is losing their personal customer service experience especially by cutting staff. Staff are becoming overwhelmed and overworked with the cuts they have been doing.
Review from Operations Dept
Having to deal with stress and stupidity instead of focusing on work.
Review from Operations Dept
What do you like best about your company?
The pay is pretty good
Review from Operations Dept
What would you most like to see improved at your company?
for more raises and better bonuses
Review from Operations Dept