Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Coca-Cola Enterprises is

Ranked

#66

Food and Beverages Brands

Brand Page

Coca-Cola Enterprises

Marketing or Exec? Claim Your Free Account

Coca-Cola Enterprises

Rate this Brand

Coca-Cola Enterprises is ranked #66 in Food and Beverages Brands

About Coca-Cola Enterprises' Brand

CCE is the leading Western European marketer, producer, and distributor of non-alcoholic drinks. Coca-Cola Enterprises’s brand is ranked #850 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Coca-Cola Enterprises. When compared to other organizations within the Food and Beverages industry, Coca-Cola Enterprises is ranked #66. Among its major competitors, Coca-Cola Enterprises is ranked in 4th place for NPS while Rich Products Corporation is 1st, and The Coca-Cola Company is 2nd.

Brand at a Glance

81%

Customer Loyalty

4.1/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

Coca-Cola Enterprises Ranking

^#66 in Food and Beverages
^#3 / 4 of its competitors

Coca-Cola Enterprises NPS

Coca-Cola Enterprises's Net Promoter Score (NPS) is a 34 with 53% Promoters, 28% Passives, and 19% Detractors. Net Promoter Score tracks whether Coca-Cola Enterprises's customers would recommend using the product based on a scale of -100 to 100.

Coca-Cola Enterprises Overall NPS

NPS

53%	Promoters
28%	Passives
19%	Detractors

Coca-Cola Enterprises NPS Trend

-100

-50

100

Summary	Date	Score
May 2024 34	May 2024	34
Jun 2024 36	Jun 2024	36
Jul 2024 36	Jul 2024	36
Aug 2024 36	Aug 2024	36
Sep 2024 34	Sep 2024	34
Oct 2024 34	Oct 2024	34
Dec 2024 34	Dec 2024	34
Jan 2025 36	Jan 2025	36
Mar 2025 33	Mar 2025	33
May 2025 32	May 2025	32
Nov 2025 34	Nov 2025	34
Dec 2025 32	Dec 2025	32

How Other Brands Compare

Coca-Cola Enterprises is ranked third for NPS among its competitors. The Coca-Cola Company and Keurig Dr Pepper come in first and second, with Mondelez International North America coming in at #4.

	Coca-Cola Enterprises	The Coca-Cola Company	Mondelez International North America	Keurig Dr Pepper
Global Ranking	#850	#55	#988	#-
NPS	34	39	31	34
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	-	$215.34B	$76.69B	$43.63B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Coca-Cola Enterprises NPS by Gender

Male customers rated Coca-Cola Enterprises's NPS 43 points higher than Female customers.

Male

Coca-Cola Enterprises's NPS was rated 63 by Male customers on Comparably.

69%

Promoters

25%

Passives

Detractors

Female

Coca-Cola Enterprises's NPS was rated 20 by Female customers on Comparably.

45%

Promoters

30%

Passives

25%

Detractors

Coca-Cola Enterprises NPS by Ethnicity

Coca-Cola Enterprises's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
African American/Black 100	African American/Black	100
Asian or Pacific Islander 33	Asian or Pacific Islander	33
Other 49	Other	49

Coca-Cola Enterprises NPS by Age

Coca-Cola Enterprises's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

100

Summary

Age

Promoters

Passives

Detractors

18-25

41%

30%

29%

26-30

71%

29%

31-35

25%

75%

36-40

83%

17%

Coca-Cola Enterprises NPS by Usage

Coca-Cola Enterprises's NPS was rated the highest by customers who have used Coca-Cola Enterprises's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 20	Less than 1 Year	20
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years 17	2 to 5 Years	17
5 to 10 Years 20	5 to 10 Years	20
Over 10 Years 60	Over 10 Years	60

Coca-Cola Enterprises NPS vs. Competitors

Compared to its competitors, Coca-Cola Enterprises's NPS is rated right above Mondelez International North America, and is preceded by Keurig Dr Pepper.

COMPANY		NPS Score
	Rich Products Corporation	56
	The Coca-Cola Company	39
	Keurig Dr Pepper	34
	Coca-Cola Enterprises	34
	Mondelez International North America	31
	Cola	N/A

Coca-Cola Enterprises NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Coca-Cola Enterprises's NPS is rated right above Starbucks, and is preceded by Hershey Company.

COMPANY		NPS Score
	Chick-fil-A	55
	Red Bull	42
	The Coca-Cola Company	39
	Hershey Company	35
	Coca-Cola Enterprises	34
	Starbucks	30
	Mars	27
	PepsiCo	24
	McDonald's	19

Coca-Cola Enterprises Customer Reviews

Out of the 10 Coca-Cola Enterprises customer reviews 10 were positive and 0 were constructive. Coca-Cola Enterprises customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Coca-Cola Enterprises Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Coca-Cola Enterprises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

Coca-Cola Enterprises Customer Loyalty Score by Gender

Male customers rated Coca-Cola Enterprises's Customer Loyalty score 32% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Coca-Cola Enterprises.

Male

94%

Yes

Female

62%

Yes

Coca-Cola Enterprises Customer Loyalty Score by Ethnicity

Coca-Cola Enterprises's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Coca-Cola Enterprises.

out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Coca-Cola Enterprises Customer Loyalty Score by Age

Coca-Cola Enterprises's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Coca-Cola Enterprises.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 66%	18-25	66%
26-30 87%	26-30	87%
31-35 78%	31-35	78%
36-40 85%	36-40	85%

Coca-Cola Enterprises Customer Loyalty Score by Usage

Coca-Cola Enterprises's Customer Loyalty score was rated the highest by customers who have used Coca-Cola Enterprises's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	64%
1 to 2 Years	70%
2 to 5 Years	55%
5 to 10 Years	82%
Over 10 Years	91%

Coca-Cola Enterprises Customer Loyalty Score by Industry

Coca-Cola Enterprises's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Marketing, Advertising and Research industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	100%
Accounting	70%
Banking and Financial Services	100%
Business and Consumer Services	70%
Marketing, Advertising and Research	70%

Coca-Cola Enterprises Customer Loyalty vs. Competitors

Compared to its competitors, Coca-Cola Enterprises's Customer Loyalty score is rated right above Mondelez International North America, and is preceded by Keurig Dr Pepper.

COMPANY		Customer Loyalty Score
	Rich Products Corporation	91%
	The Coca-Cola Company	85%
	Keurig Dr Pepper	82%
	Coca-Cola Enterprises	81%
	Mondelez International North America	78%
	Cola	N/A

Unlock Coca-Cola Enterprises Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Coca-Cola Enterprises Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Coca-Cola Enterprises's Customer Loyalty score is rated right above Red Bull, and is preceded by PepsiCo.

COMPANY		Customer Loyalty Score
	Chick-fil-A	87%
	The Coca-Cola Company	85%
	PepsiCo	82%
	Coca-Cola Enterprises	81%
	Red Bull	81%
	Hershey Company	81%
	McDonald's	79%
	Starbucks	78%
	Mars	78%

Unlock Coca-Cola Enterprises Customer Loyalty vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Coca-Cola Enterprises Customer Loyalty vs. Companies in Food and Beverages data and gain insights into your customers today.

Coca-Cola Enterprises Product Quality

4.1/5

Coca-Cola Enterprises has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Coca-Cola Enterprises' overall Product Quality score rated by its users and customers.

Coca-Cola Enterprises Product Information

Coca-Cola Enterprises’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Coca-Cola Enterprises's product the highest. Reviewers from the Business and Consumer Services industry rated Coca-Cola Enterprises the lowest at 3.8.

Website: http://www.cokecce.com/

Company Size: 10,000+ Employees

Industry

Tech

Consumer Services

Quick Insights into Coca-Cola Enterprises Product Quality

Coca-Cola Enterprises's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Coca-Cola Enterprises's products/services for 2 to 5 Years.

Sign Up to unlock insights into how customers have ranked Coca-Cola Enterprises' Product Quality.

Ranked Coca-Cola Enterprises Product Quality the Highest

Tech	5
36-40	4.6
5 to 10 Years	4.6

Ranked Coca-Cola Enterprises Product Quality the Lowest

Business and Consumer Services	3.8
31-35	3.7
2 to 5 Years	3.4

Coca-Cola Enterprises Product Quality Score by Gender

Male customers rated Coca-Cola Enterprises's Product Quality score 0.4 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Coca-Cola Enterprises.

Male

4.5/5

Female

4.1/5

Coca-Cola Enterprises Product Quality Score by Ethnicity

Coca-Cola Enterprises's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Coca-Cola Enterprises.

Summary	Ethnicity	Score
Caucasian 4.6	Caucasian	4.6
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 4.6	Other	4.6

Coca-Cola Enterprises Product Quality Score by Age

Coca-Cola Enterprises's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Coca-Cola Enterprises.

Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 4.2	26-30	4.2
31-35 3.7	31-35	3.7
36-40 4.6	36-40	4.6

Coca-Cola Enterprises Product Quality Score by Usage

Coca-Cola Enterprises's Product Quality score was rated the highest by customers who have used Coca-Cola Enterprises's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.8
1 to 2 Years	4.1
2 to 5 Years	3.4
5 to 10 Years	4.6
Over 10 Years	4.5

Coca-Cola Enterprises Product Quality Score by Industry

Coca-Cola Enterprises's Product Quality score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	5
Accounting	4.5
Banking and Financial Services	4.6
Business and Consumer Services	3.8
Marketing, Advertising and Research	4.6

Coca-Cola Enterprises Product Quality vs. Competitors

Compared to its competitors, Coca-Cola Enterprises's Product Quality score is rated right above Mondelez International North America, and is preceded by The Coca-Cola Company.

COMPANY		Product Quality Score
	The Coca-Cola Company	4.2/5
	Coca-Cola Enterprises	4.1/5
	Mondelez International North America	4/5
	Keurig Dr Pepper	3.9/5
	Rich Products Corporation	3.6/5
	Cola	N/A

Unlock Coca-Cola Enterprises Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Coca-Cola Enterprises Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Coca-Cola Enterprises's Product Quality score is rated right above Starbucks, and is preceded by Red Bull.

COMPANY		Product Quality Score
	Chick-fil-A	4.3/5
	The Coca-Cola Company	4.2/5
	Red Bull	4.2/5
	Coca-Cola Enterprises	4.1/5
	Starbucks	4.1/5
	Hershey Company	4.1/5
	Mars	4/5
	PepsiCo	4/5
	McDonald's	3.7/5

Unlock Coca-Cola Enterprises Product Quality vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Coca-Cola Enterprises Product Quality vs. Companies in Food and Beverages data and gain insights into your customers today.

Coca-Cola Enterprises Pricing

Coca-Cola Enterprises ROI & Value For Money

3.9/5

Coca-Cola Enterprises has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Coca-Cola Enterprises' overall ROI score rated by its users and customers.

Coca-Cola Enterprises Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from Coca-Cola Enterprises.

Quick Insights into Coca-Cola Enterprises ROI

Coca-Cola Enterprises's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Coca-Cola Enterprises's products/services for 1 to 2 Years.

Sign Up to unlock insights into how customers have ranked Coca-Cola Enterprises' ROI score.

Ranked Coca-Cola Enterprises ROI the Highest

Tech	4.8
36-40	4.7
African American/Black	4.4

Ranked Coca-Cola Enterprises ROI the Lowest

Caucasian	3.3
Marketing, Advertising and Research	3.3
1 to 2 Years	2.8

Coca-Cola Enterprises ROI Score by Gender

Male customers rated Coca-Cola Enterprises's ROI score 0.6 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Coca-Cola Enterprises.

Male

4.4/5

Female

3.8/5

Coca-Cola Enterprises ROI Score by Ethnicity

Coca-Cola Enterprises's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Coca-Cola Enterprises.

Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 4.3	Other	4.3

Coca-Cola Enterprises ROI Score by Age

Coca-Cola Enterprises's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Coca-Cola Enterprises.

Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 4.4	26-30	4.4
31-35 3.6	31-35	3.6
36-40 4.7	36-40	4.7

Coca-Cola Enterprises ROI Score by Usage

Coca-Cola Enterprises's ROI score was rated the highest by customers who have used Coca-Cola Enterprises's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.8
1 to 2 Years	2.8
2 to 5 Years	4.3
5 to 10 Years	3.8
Over 10 Years	4.4

Coca-Cola Enterprises ROI Score by Industry

Coca-Cola Enterprises's ROI score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	4.8
Accounting	4.3
Banking and Financial Services	4.1
Business and Consumer Services	4.1
Marketing, Advertising and Research	3.3

Coca-Cola Enterprises Pricing vs. Competitors

Compared to its competitors, Coca-Cola Enterprises's ROI score is rated right above Keurig Dr Pepper, and is preceded by The Coca-Cola Company.

COMPANY		Pricing Score
	Rich Products Corporation	3.9/5
	The Coca-Cola Company	3.9/5
	Coca-Cola Enterprises	3.9/5
	Keurig Dr Pepper	3.8/5
	Mondelez International North America	3.8/5
	Cola	N/A

Unlock Coca-Cola Enterprises ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Coca-Cola Enterprises ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Coca-Cola Enterprises's ROI score is rated right above Hershey Company, and is preceded by The Coca-Cola Company.

COMPANY		Pricing Score
	Chick-fil-A	4.1/5
	The Coca-Cola Company	3.9/5
	Coca-Cola Enterprises	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Mars	3.8/5
	PepsiCo	3.8/5
	Starbucks	3.6/5
	McDonald's	3.6/5

Unlock Coca-Cola Enterprises ROI vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Coca-Cola Enterprises ROI vs. Companies in Food and Beverages data and gain insights into your customers today.

Coca-Cola Enterprises Customer Satisfaction (CSAT)

Coca-Cola Enterprises Customer Satisfaction (CSAT) Score

86 / 100

Coca-Cola Enterprises has an overall Customer Satisfaction score of 86 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	47%
Satisfied	39%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	1%
Very Dissatisfied	4%

Very Satisfied

47%

Satisfied

39%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Coca-Cola Enterprises Customer Satisfaction

Coca-Cola Enterprises's Customer Satisfaction score was rated highest by customers who have used Coca-Cola Enterprises's products/services for 1 to 2 Years, and rated lowest by customers from the Business and Consumer Services industry.

Sign Up to unlock insights into how customers have ranked Coca-Cola Enterprises' Customer Satisfaction.

Ranked Coca-Cola Enterprises Customer Satisfaction the Highest

1 to 2 Years	100%
26-30	100%
Accounting	100%

Ranked Coca-Cola Enterprises Customer Satisfaction the Lowest

Asian or Pacific Islander	63%
Less than 1 Year	50%
Business and Consumer Services	33%

Coca-Cola Enterprises Customer Satisfaction Score by Gender

Male customers rated Coca-Cola Enterprises's Customer Satisfaction score 28 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Coca-Cola Enterprises.

100 / 100

Male

	Very Satisfied	79%
	Satisfied	21%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

72 / 100

Female

	Very Satisfied	28%
	Satisfied	44%
	Neither Satisfied nor Dissatisfied	22%
	Dissatisfied	0%
	Very Dissatisfied	6%

Coca-Cola Enterprises Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Coca-Cola Enterprises' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Coca-Cola Enterprises.

100 / 100

Very Satisfied	60%
Satisfied	40%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

60%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Coca-Cola Enterprises' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Coca-Cola Enterprises.

100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Coca-Cola Enterprises' Customer Satisfaction (CSAT) score was rated 63% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Coca-Cola Enterprises.

63 / 100

Very Satisfied	25%
Satisfied	38%
Neither Satisfied nor Dissatisfied	37%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

38%

Neither Satisfied nor Dissatisfied

37%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Coca-Cola Enterprises' Customer Satisfaction (CSAT) score was rated 94% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Coca-Cola Enterprises.

94 / 100

Very Satisfied	50%
Satisfied	44%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	6%

Very Satisfied

50%

Satisfied

44%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Coca-Cola Enterprises Customer Satisfaction Score by Age

Coca-Cola Enterprises's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Coca-Cola Enterprises.

100

Breakdown

Age

Score

18-25

79%

26-30

100%

31-35

75%

36-40

84%

Coca-Cola Enterprises Customer Satisfaction Score by Usage

Coca-Cola Enterprises's Customer Satisfaction score was rated the highest by customers who have used Coca-Cola Enterprises's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	50
1 to 2 Years	100
2 to 5 Years	80
5 to 10 Years	100
Over 10 Years	88

Coca-Cola Enterprises Customer Satisfaction Score by Industry

Coca-Cola Enterprises's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Coca-Cola Enterprises Customer Satisfaction Score by Industry",
	"text": "Coca-Cola Enterprises's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.",
	"bars": [
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Coca-Cola Enterprises's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Coca-Cola Enterprises's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Coca-Cola Enterprises's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Coca-Cola Enterprises's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Accounting	100
Banking and Financial Services	100
Business and Consumer Services	33
Marketing, Advertising and Research	100

Coca-Cola Enterprises Customer Satisfaction vs. Competitors

Compared to its competitors, Coca-Cola Enterprises's Customer Satisfaction score is rated right above Mondelez International North America, and is preceded by The Coca-Cola Company.

COMPANY		Customer Satisfaction (CSAT) Score
	The Coca-Cola Company	87%
	Coca-Cola Enterprises	86%
	Mondelez International North America	79%
	Keurig Dr Pepper	74%
	Rich Products Corporation	71%
	Cola	0%

Unlock Coca-Cola Enterprises Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Coca-Cola Enterprises Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Coca-Cola Enterprises's Customer Satisfaction score is rated right above Starbucks, and is preceded by The Coca-Cola Company.

COMPANY		Customer Satisfaction (CSAT) Score
	The Coca-Cola Company	87%
	Coca-Cola Enterprises	86%
	Starbucks	84%
	Red Bull	83%
	Chick-fil-A	81%
	Hershey Company	80%
	PepsiCo	79%
	Mars	74%
	McDonald's	72%

Unlock Coca-Cola Enterprises Customer Satisfaction vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Coca-Cola Enterprises Customer Satisfaction vs. Companies in Food and Beverages data and gain insights into your customers today.

Coca-Cola Enterprises Customer Service

3.9/5

Coca-Cola Enterprises has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Coca-Cola Enterprises' overall Customer Service score rated by its users and customers.

About Coca-Cola Enterprises's Customer Service

Address

2500 Windy Ridge Parkway, Atlanta, GA 30339

Website

http://www.cokecce.com/

Quick Insights into Coca-Cola Enterprises Customer Service

Coca-Cola Enterprises's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Coca-Cola Enterprises's products/services for 1 to 2 Years.

Sign Up to unlock insights into how customers have ranked Coca-Cola Enterprises' Customer Service score.

Ranked Coca-Cola Enterprises Customer Service the Highest

Tech	4.8
36-40	4.6
Other	4.3

Ranked Coca-Cola Enterprises Customer Service the Lowest

Caucasian	3.1
Marketing, Advertising and Research	3.1
1 to 2 Years	2.6

Coca-Cola Enterprises Customer Service Score by Gender

Male customers rated Coca-Cola Enterprises's Customer Service score 0.6 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Coca-Cola Enterprises.

Male

4.2/5

Female

3.6/5

Coca-Cola Enterprises Customer Service Score by Ethnicity

Coca-Cola Enterprises's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Coca-Cola Enterprises.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.1	Caucasian	3.1
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 4.3	Other	4.3

Coca-Cola Enterprises Customer Service Score by Age

Coca-Cola Enterprises's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Coca-Cola Enterprises.

100

Summary	Age	Customer Service Score
18-25 3.5	18-25	3.5
26-30 4.1	26-30	4.1
31-35 3.4	31-35	3.4
36-40 4.6	36-40	4.6

Coca-Cola Enterprises Customer Service Score by Usage

Coca-Cola Enterprises's Customer Service score was rated the highest by customers who have used Coca-Cola Enterprises's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	3.8
1 to 2 Years	2.6
2 to 5 Years	3.8
5 to 10 Years	3.8
Over 10 Years	4.2

Coca-Cola Enterprises Customer Service Score by Industry

Coca-Cola Enterprises's Customer Service score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	4.8
Accounting	4.1
Banking and Financial Services	3.8
Business and Consumer Services	4.1
Marketing, Advertising and Research	3.1

Coca-Cola Enterprises Customer Service vs. Competitors

Compared to its competitors, Coca-Cola Enterprises's Customer Service score is rated right above Mondelez International North America, and is preceded by The Coca-Cola Company.

COMPANY		Customer Service Score
	The Coca-Cola Company	4/5
	Coca-Cola Enterprises	3.9/5
	Mondelez International North America	3.9/5
	Rich Products Corporation	3.8/5
	Keurig Dr Pepper	3.8/5
	Cola	N/A

Unlock Coca-Cola Enterprises Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Coca-Cola Enterprises Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Coca-Cola Enterprises's Customer Service score is rated right above Hershey Company, and is preceded by Red Bull.

COMPANY		Customer Service Score
	Chick-fil-A	4.3/5
	Starbucks	4.1/5
	The Coca-Cola Company	4/5
	Red Bull	4/5
	Coca-Cola Enterprises	3.9/5
	Hershey Company	3.9/5
	Mars	3.9/5
	PepsiCo	3.8/5
	McDonald's	3.6/5

Unlock Coca-Cola Enterprises Customer Service vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Coca-Cola Enterprises Customer Service vs. Companies in Food and Beverages data and gain insights into your customers today.

Coca-Cola Enterprises as an Employer

4.3/5

Coca-Cola Enterprises has a 4.3/5 stars for its overall company culture rated by their employees

top

CEO of Coca-Cola Enterprises

John Brock

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Coca-Cola Enterprises scored a 34 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Coca-Cola Enterprises would recommend the brand to a friend. ENPS measures how likely Coca-Cola Enterprises employees would recommend working at Coca-Cola Enterprises to a friend.

Net Promoter Score

NPS Score

53%	Promoters
28%	Passive
19%	Detractors

Employee Net Promoter Score

eNPS Score

45%	Promoters
41%	Passive
14%	Detractors

Global Ranking Snapshot

Coca-Cola Enterprises is ranked #850 in the Global Top 100 Brands. It ranks just behind Tenneco and just ahead of Golden Hippo.

RANK			INDUSTRY
848	PVH	Stefan Larsson	Fashion and Beauty
849	Tenneco	Brian Kesseler	Automotive and Transportation
850	Coca-Cola Enterprises	John Brock	Food and Beverages
851	Golden Hippo	Mark Clemens	Business and Consumer Services
852	Peter Piper Pizza	Charles Bruce	Food and Beverages
853	Sisense	Ariel Katz	Tech
854	Imperfect Foods	Philip Behn	Food and Beverages

Food and Beverages Ranking Snapshot

Coca-Cola Enterprises is ranked #66 in the Food and Beverages Industry. It ranks just behind Heineken and just ahead of Peter Piper Pizza.

RANK		Location
64	Zambeef Products
65	Heineken
66	Coca-Cola Enterprises	Atlanta, GA
67	Peter Piper Pizza	Phoenix, AZ
68	Imperfect Foods	San Francisco, CA
69	SABMiller
70	Carl's Jr	Santa Ana, CA