David's Bridal Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Pleasant, productive and I can start an idea as I see how things can be reworked.
Review from Customer Support Dept
What do you like best about the leadership team?
My manager is very informative and take charge witbout being rude. She does not abuse her power and is such a focused, kind person.
Review from Customer Support Dept
Always supportive, understanding, and helpful
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Wow. the leadership works collaboratively towards the goal of the company.
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They really care about all the staff. They take time to get to know us personally and are extremely understanding.
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Great honest management team— more communication needed.
Review from Customer Support Dept
What does the leadership team need to get better at?
actually caring for employees. especially given the Corona situation, the fact that employees are strongly encouraged to come in while they're sick and contagious is terrible.
Review from Customer Support Dept
What is the best part about your compensation package?
I am happy about the sign on bonus! Though i do wish i was paid a dollar or two more hourly the experience of the job is well worth it.
Review from Customer Support Dept
Health care and the organizations culture and efforts to treat employees with appreciation.
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Why do you feel undervalued and what would make you feel better about your compensation?
The hourly pay rate for customer service representative is not aligning well with living costs along with the struggles that we face daily.
Review from Customer Support Dept
Employees are expected to work full time hours when no full time positions are available; basically, for no benefits.
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I was promoted to CSR lead but their is no raise for this promotion.
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What are some of the best things about your team?
My team are like a family. We are always there for each other to pick up slack, and we trust each other deeply.
Review from Customer Support Dept
Everyone always remains positive and brings a good attitude Twork.
Review from Customer Support Dept
We take the responsibility for our assignments.
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Like the management staff, it's cool how we all connect and really are friends. We are there for each other kind of like a big family.
Review from Customer Support Dept
They are great at what they do and truly work hard.
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What do your coworkers need to improve and how could you work together better?
We all need to work towards the same goal .
Review from Customer Support Dept
We get a lot of people who are generally rude, and untrained at customer service. Managers also refuse to exercise their authority, leading to some employees getting away with unethical and unprofessional behavior.
Review from Customer Support Dept
Store manager is the worse and treats employees terribly
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What is most positive about the culture and environment at your company?
The employees i work with are an absolute delight. They make me feel at home from day one, like i truly belong at davids bridal.
Review from Customer Support Dept
People are always willing to listen and help solve problems while always keeping a positive attitude.
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Employees can have a say in decision making.
Review from Customer Support Dept
We encourage each other daily
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
I enjoyed that personality was taken into consideraion and not just experience. They truly searched for someone who loved helping people.
Review from Customer Support Dept
I am able to relate the questions to life encounters
Review from Customer Support Dept
What would you improve about your company's interview process?
Interview took 3 hours and happened twice
Review from Customer Support Dept
What makes you most happy at work?
What makes me most happy is seeing a fellow coworker make a sale, and doing my job efficiently to be able to schedule appointments to help the sale.
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I am skilled in my communication with employees.
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Being with my coworkers and helping other people.
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What's going wrong and how can it be improved?
Most imporant: better training is needed. We get a lot of new employees, and many often quit after a week or two saying they feel undertrained for what they are expected to accomplish.
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Better management is needed at my store
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More transparency and positive feedback from regional managers
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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