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Etsy is

Ranked

#24

Retail Brands

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Etsy

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Etsy

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Etsy is ranked #24 in Retail Brands

About Etsy's Brand

Etsy is an e-commerce site and a smartphone application for buying and selling handmade and vintage items. Etsy’s brand is ranked #135 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Etsy. When compared to other organizations within the Retail industry, Etsy is ranked #24. Among its major competitors, Etsy is ranked in 5th place for NPS while Amazon is 1st, and Alibaba Group Holding Limited is 2nd.Their current market cap is $25.42B

Brand at a Glance

72%

Customer Loyalty

3.3/5

Product Quality

3.1/5

Pricing

3/5

Customer Service

Etsy CMO

Ryan Scott

Etsy Ranking

^#135 in Global Best Brands
^#24 in Retail
^#3 / 4 of its competitors

Etsy NPS

Etsy's Net Promoter Score (NPS) is a -7 with 37% Promoters, 19% Passives, and 44% Detractors. Net Promoter Score tracks whether Etsy's customers would recommend using the product based on a scale of -100 to 100.

Etsy Overall NPS

-7

NPS

37%	Promoters
19%	Passives
44%	Detractors

Etsy NPS Trend

-100

-50

100

Summary	Date	Score
May 2024 -6	May 2024	-6
Aug 2024 -6	Aug 2024	-6
Sep 2024 -8	Sep 2024	-8
Oct 2024 -8	Oct 2024	-8
Nov 2024 -8	Nov 2024	-8
Dec 2024 -8	Dec 2024	-8
Feb 2025 -6	Feb 2025	-6
May 2025 -8	May 2025	-8
Jun 2025 -8	Jun 2025	-8
Jul 2025 -8	Jul 2025	-8
Aug 2025 -8	Aug 2025	-8
Oct 2025 -6	Oct 2025	-6

How Other Brands Compare

Etsy is ranked third for NPS among its competitors. Amazon and eBay come in first and second, with Flipkart coming in at #4. Among those competitors, it is the third most valued company behind Amazon.

	Etsy	Amazon	Flipkart	eBay
Global Ranking	#135	#9	#941	#-
NPS	-7	49	-17	-5
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	$25.42B	$1.64T	-	$42.17B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Etsy NPS by Gender

Female customers rated Etsy's NPS 12 points higher than Male customers.

Male

-28

Etsy's NPS was rated -28 by Male customers on Comparably.

26%

Promoters

20%

Passives

54%

Detractors

Female

-16

Etsy's NPS was rated -16 by Female customers on Comparably.

34%

Promoters

16%

Passives

50%

Detractors

Etsy NPS by Ethnicity

Etsy's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -30	Caucasian	-30
Hispanic or Latino 20	Hispanic or Latino	20
African American/Black 0	African American/Black	0
Asian or Pacific Islander 22	Asian or Pacific Islander	22
Other -35	Other	-35

Etsy NPS by Age

Etsy's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

18-25

42%

25%

33%

26-30

33%

20%

47%

31-35

30%

40%

36-40

50%

17%

33%

41-45

14%

29%

57%

46-50

27%

64%

51-55

15%

77%

56-60

27%

64%

61-65

30%

10%

60%

66+

30%

70%

Etsy NPS by Usage

Etsy's NPS was rated the highest by customers who have used Etsy's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -31	Less than 1 Year	-31
1 to 2 Years -44	1 to 2 Years	-44
2 to 5 Years 12	2 to 5 Years	12
5 to 10 Years -28	5 to 10 Years	-28
Over 10 Years -34	Over 10 Years	-34

Etsy NPS vs. Competitors

Compared to its competitors, Etsy's NPS is rated right above Flipkart, and is preceded by eBay.

COMPANY		NPS Score
	Amazon	49
	Alibaba Group Holding Limited	17
	Troc.com	0
	Bonanza	N/A
	uSell	N/A
	Bradford	N/A
	eBay	-5
	Etsy	-7
	Flipkart	-17

Etsy NPS vs Companies in Retail

In the Retail industry, Etsy's NPS is rated right below Chipotle.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Chipotle	16
	Etsy	-7

Etsy Customer Reviews

Out of the 36 Etsy customer reviews 10 were positive and 26 were constructive. Etsy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Etsy Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Etsy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

72%

28%

Etsy Customer Loyalty Score by Gender

Etsy's Customer Loyalty score was rated 77 by both Female and Male customers on Comparably.

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Male

77%

Yes

Female

77%

Yes

Etsy Customer Loyalty Score by Ethnicity

Etsy's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Etsy Customer Loyalty Score by Age

Etsy's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Etsy.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 81%	18-25	81%
26-30 64%	26-30	64%
31-35 78%	31-35	78%
36-40 78%	36-40	78%
41-45 61%	41-45	61%
46-50 92%	46-50	92%
51-55 65%	51-55	65%
56-60 92%	56-60	92%
61-65 73%	61-65	73%
66+ 73%	66+	73%

Etsy Customer Loyalty Score by Usage

Etsy's Customer Loyalty score was rated the highest by customers who have used Etsy's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	61%
1 to 2 Years	78%
2 to 5 Years	81%
5 to 10 Years	69%
Over 10 Years	87%

Etsy Customer Loyalty Score by Industry

Etsy's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Hospitality industry customers.

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Tech	59%
Accounting	66%
Fashion and Beauty	100%
Architecture and Planning	100%
Arts and Entertainment	80%
Banking and Financial Services	70%
Consumer Goods	91%
Education	64%
Healthcare, Hospitals and Medicine	100%
Hospitality	55%
Legal	82%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	100%
Retail	84%

Etsy Customer Loyalty vs. Competitors

Compared to its competitors, Etsy's Customer Loyalty score is rated right above Bonanza, and is preceded by eBay.

COMPANY		Customer Loyalty Score
	Amazon	89%
	Troc.com	85%
	Alibaba Group Holding Limited	83%
	Flipkart	83%
	eBay	72%
	Etsy	72%
	Bonanza	N/A
	uSell	N/A
	Bradford	N/A

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Customer Loyalty for Other Retail Brands

In the Retail industry, Etsy's Customer Loyalty score is rated right below Chipotle.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	REI	86%
	Target	82%
	Chipotle	76%
	Etsy	72%

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Etsy Product Quality

3.3/5

Etsy has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Etsy Product Information

Etsy’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Etsy's product the highest. Reviewers from the Tech industry rated Etsy the lowest at 3.1.

Website: http://www.etsy.com

Company Size: 501-1,000 Employees

Industry

Fashion and Beauty

Ecommerce and Marketplaces

Marketplaces

Quick Insights into Etsy Product Quality

Etsy's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Etsy Product Quality the Highest

Healthcare, Hospitals and Medicine	4.6
Asian or Pacific Islander	4.5
36-40	3.8

Ranked Etsy Product Quality the Lowest

Over 10 Years	2.3
66+	1.9
Manufacturing and Machinery	1.5

Etsy Product Quality Score by Gender

Female customers rated Etsy's Product Quality score 0.1 stars higher than Male customers.

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Male

2.9/5

Female

3/5

Etsy Product Quality Score by Ethnicity

Etsy's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5
Other 2.6	Other	2.6

Etsy Product Quality Score by Age

Etsy's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 3.6	26-30	3.6
31-35 3.1	31-35	3.1
36-40 3.8	36-40	3.8
41-45 2.5	41-45	2.5
46-50 2.5	46-50	2.5
51-55 2.2	51-55	2.2
56-60 2.6	56-60	2.6
61-65 2.5	61-65	2.5
66+ 1.9	66+	1.9

Etsy Product Quality Score by Usage

Etsy's Product Quality score was rated the highest by customers who have used Etsy's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.7
1 to 2 Years	2.9
2 to 5 Years	3.5
5 to 10 Years	2.9
Over 10 Years	2.3

Etsy Product Quality Score by Industry

Etsy's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	3.1
Accounting	3.4
Fashion and Beauty	3.1
Architecture and Planning	2.8
Arts and Entertainment	3.3
Banking and Financial Services	4.3
Consumer Goods	2.5
Education	3.6
Healthcare, Hospitals and Medicine	4.6
Hospitality	1.6
Legal	3.2
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	3.5
Retail	2.1

Etsy Product Quality vs. Competitors

Compared to its competitors, Etsy's Product Quality score is rated right above eBay, and is preceded by Troc.com.

COMPANY		Product Quality Score
	Amazon	4.2/5
	Alibaba Group Holding Limited	3.8/5
	Troc.com	3.6/5
	Etsy	3.3/5
	eBay	3.2/5
	Flipkart	3/5
	Bonanza	N/A
	uSell	N/A
	Bradford	N/A

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Product Quality for Other Retail Brands

In the Retail industry, Etsy's Product Quality score is rated right below Chipotle.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5
	Etsy	3.3/5

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Etsy Pricing

Etsy ROI & Value For Money

3.1/5

Etsy has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.

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Etsy Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Hospitality industry think that they had the lowest ROI from Etsy.

Quick Insights into Etsy ROI

Etsy's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Hospitality industry.

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Ranked Etsy ROI the Highest

Banking and Financial Services	4.3
Asian or Pacific Islander	3.8
2 to 5 Years	3.4

Ranked Etsy ROI the Lowest

56-60	2.2
Over 10 Years	2.2
Hospitality	1.5

Etsy ROI Score by Gender

Male customers rated Etsy's ROI score 0.1 stars higher than Female customers.

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Male

2.9/5

Female

2.8/5

Etsy ROI Score by Ethnicity

Etsy's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 2.5	Other	2.5

Etsy ROI Score by Age

Etsy's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.3	18-25	3.3
26-30 3.4	26-30	3.4
31-35 3.1	31-35	3.1
36-40 3.4	36-40	3.4
41-45 2.5	41-45	2.5
46-50 2.7	46-50	2.7
51-55 2.2	51-55	2.2
56-60 2.2	56-60	2.2
61-65 2.4	61-65	2.4
66+ 2.5	66+	2.5

Etsy ROI Score by Usage

Etsy's ROI score was rated the highest by customers who have used Etsy's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.7
1 to 2 Years	2.7
2 to 5 Years	3.4
5 to 10 Years	2.7
Over 10 Years	2.2

Etsy ROI Score by Industry

Etsy's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Hospitality industry customers.

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Tech	3
Accounting	3.1
Fashion and Beauty	2.6
Architecture and Planning	2.8
Arts and Entertainment	3
Banking and Financial Services	4.3
Consumer Goods	2.4
Education	3.1
Healthcare, Hospitals and Medicine	3.8
Hospitality	1.5
Legal	3.3
Manufacturing and Machinery	2
Marketing, Advertising and Research	3.6
Retail	2

Etsy Pricing vs. Competitors

Compared to its competitors, Etsy's ROI score is rated right above Flipkart, and is preceded by eBay.

COMPANY		Pricing Score
	Amazon	4.1/5
	Alibaba Group Holding Limited	3.6/5
	Troc.com	3.2/5
	eBay	3.2/5
	Etsy	3.1/5
	Flipkart	2.8/5
	Bonanza	N/A
	uSell	N/A
	Bradford	N/A

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ROI for Other Retail Brands

In the Retail industry, Etsy's ROI score is rated right below Chipotle.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.8/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5
	Etsy	3.1/5

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Etsy Customer Satisfaction (CSAT)

Etsy Customer Satisfaction (CSAT) Score

54 / 100

Etsy has an overall Customer Satisfaction score of 54 rated by its users and customers.

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Very Satisfied	31%
Satisfied	23%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	8%
Very Dissatisfied	25%

Very Satisfied

31%

Satisfied

23%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

25%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Etsy Customer Satisfaction

Etsy's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Etsy Customer Satisfaction the Highest

Banking and Financial Services	100%
Asian or Pacific Islander	88%
18-25	80%

Ranked Etsy Customer Satisfaction the Lowest

Over 10 Years	35%
46-50	15%
Manufacturing and Machinery	0%

Etsy Customer Satisfaction Score by Gender

Female customers rated Etsy's Customer Satisfaction score 8 points higher than Male customers.

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43 / 100

Male

	Very Satisfied	26%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	9%
	Very Dissatisfied	31%

51 / 100

Female

	Very Satisfied	32%
	Satisfied	19%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	9%
	Very Dissatisfied	30%

Etsy Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Etsy's Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.

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41 / 100

Very Satisfied	23%
Satisfied	18%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	5%
Very Dissatisfied	42%

Very Satisfied

23%

Satisfied

18%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

42%

CSAT according to Hispanic or Latino

Etsy's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100

Very Satisfied	34%
Satisfied	33%
Neither Satisfied nor Dissatisfied	22%
Dissatisfied	11%
Very Dissatisfied	0%

Very Satisfied

34%

Satisfied

33%

Neither Satisfied nor Dissatisfied

22%

Dissatisfied

11%

Very Dissatisfied

CSAT according to African American/Black

Etsy's Customer Satisfaction (CSAT) score was rated 59% according to African American/Black users and customers.

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59 / 100

Very Satisfied	42%
Satisfied	17%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	7%
Very Dissatisfied	17%

Very Satisfied

42%

Satisfied

17%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

17%

CSAT according to Asian or Pacific Islander

Etsy's Customer Satisfaction (CSAT) score was rated 88% according to Asian or Pacific Islander users and customers.

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88 / 100

Very Satisfied	75%
Satisfied	13%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

13%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Etsy's Customer Satisfaction (CSAT) score was rated 46% according to Other users and customers.

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46 / 100

Very Satisfied	27%
Satisfied	19%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	19%
Very Dissatisfied	27%

Very Satisfied

27%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

19%

Very Dissatisfied

27%

Etsy Customer Satisfaction Score by Age

Etsy's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

80%

26-30

61%

31-35

62%

36-40

64%

41-45

33%

46-50

15%

51-55

25%

56-60

27%

61-65

38%

66+

25%

Etsy Customer Satisfaction Score by Usage

Etsy's Customer Satisfaction score was rated the highest by customers who have used Etsy's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	38
1 to 2 Years	58
2 to 5 Years	62
5 to 10 Years	38
Over 10 Years	35

Etsy Customer Satisfaction Score by Industry

Etsy's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Manufacturing and Machinery industry customers.

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{
	"title": "Etsy Customer Satisfaction Score by Industry",
	"text": "Etsy's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Manufacturing and Machinery industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Etsy's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
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		{
			"label": "Accounting",
			"groupId": 495,
			"score": 67,
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		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Etsy's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
			"text": "Etsy's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 57
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Etsy's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Etsy's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Etsy's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Etsy's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Etsy's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Etsy's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Etsy's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 23,
			"stars": 0,
			"csatScore": 23,
			"text": "Etsy's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 23
		}
	]
}

Tech	60
Accounting	67
Architecture and Planning	34
Arts and Entertainment	57
Banking and Financial Services	100
Consumer Goods	25
Education	60
Healthcare, Hospitals and Medicine	67
Legal	60
Manufacturing and Machinery	0
Marketing, Advertising and Research	75
Retail	23

Etsy Customer Satisfaction vs. Competitors

Compared to its competitors, Etsy's Customer Satisfaction score is rated right above Flipkart, and is preceded by eBay.

COMPANY		Customer Satisfaction (CSAT) Score
	Amazon	84%
	Alibaba Group Holding Limited	84%
	Troc.com	67%
	eBay	61%
	Etsy	53%
	Flipkart	53%
	Bonanza	0%
	uSell	0%
	Bradford	0%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Etsy's Customer Satisfaction score is rated right below Chipotle.

COMPANY		Customer Satisfaction (CSAT) Score
	Costco	84%
	Amazon	84%
	REI	84%
	American Eagle Outfitters	81%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Chipotle	63%
	Etsy	53%

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Etsy Customer Service

3/5

Etsy has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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About Etsy's Customer Service

Address

55 Washington St., 5th Floor, Brooklyn, NY 11201

Website

http://www.etsy.com

Quick Insights into Etsy Customer Service

Etsy's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Etsy Customer Service the Highest

Banking and Financial Services	4.6
Asian or Pacific Islander	4.1
26-30	3.5

Ranked Etsy Customer Service the Lowest

Over 10 Years	1.9
51-55	1.7
Manufacturing and Machinery	1.5

Etsy Customer Service Score by Gender

Female customers rated Etsy's Customer Service score 0.1 stars higher than Male customers.

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Male

2.6/5

Female

2.7/5

Etsy Customer Service Score by Ethnicity

Etsy's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.2	Caucasian	2.2
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 2.5	Other	2.5

Etsy Customer Service Score by Age

Etsy's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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100

Summary	Age	Customer Service Score
18-25 3.4	18-25	3.4
26-30 3.5	26-30	3.5
31-35 3.2	31-35	3.2
36-40 3.5	36-40	3.5
41-45 2.5	41-45	2.5
46-50 2.1	46-50	2.1
51-55 1.7	51-55	1.7
56-60 2.1	56-60	2.1
61-65 2	61-65	2
66+ 1.9	66+	1.9

Etsy Customer Service Score by Usage

Etsy's Customer Service score was rated the highest by customers who have used Etsy's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.4
1 to 2 Years	2.9
2 to 5 Years	3.3
5 to 10 Years	2.5
Over 10 Years	1.9

Etsy Customer Service Score by Industry

Etsy's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	3
Accounting	3.2
Fashion and Beauty	2.6
Architecture and Planning	2.8
Arts and Entertainment	3
Banking and Financial Services	4.6
Consumer Goods	2.1
Education	3.6
Healthcare, Hospitals and Medicine	3.6
Hospitality	1.6
Legal	3.1
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	3.6
Retail	1.7

Etsy Customer Service vs. Competitors

Compared to its competitors, Etsy's Customer Service score is rated right above Flipkart, and is preceded by eBay.

COMPANY		Customer Service Score
	Amazon	4.2/5
	Alibaba Group Holding Limited	3.7/5
	Troc.com	3.5/5
	eBay	3.1/5
	Etsy	3/5
	Flipkart	2.8/5
	Bonanza	N/A
	uSell	N/A
	Bradford	N/A

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Customer Service for Other Retail Brands

In the Retail industry, Etsy's Customer Service score is rated right below Chipotle.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5
	Etsy	3/5

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Etsy as an Employer

3.6/5

Etsy has a 3.6/5 stars for its overall company culture rated by their employees

top

30%

CEO of Etsy

Josh Silverman

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Etsy scored a -7 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Etsy would recommend the brand to a friend. ENPS measures how likely Etsy employees would recommend working at Etsy to a friend.

Net Promoter Score

-7

NPS Score

37%	Promoters
19%	Passive
44%	Detractors

Employee Net Promoter Score

-5

eNPS Score

40%	Promoters
15%	Passive
45%	Detractors

Global Ranking Snapshot

Etsy is ranked #135 in the Global Top 100 Brands. It ranks just behind Gap Inc. and just ahead of Yum! Brands.

RANK			INDUSTRY
133	Stripe	Patrick Collison	SaaS
134	Gap Inc.	Richard Dickson	Retail
135	Etsy	Josh Silverman	Retail
136	Yum! Brands	David Gibbs	Retail
137	Pixar Animation Studios	Jim Morris	Media and Entertainment
138	American Airlines	Robert Isom	Automotive and Transportation
139	Wells Fargo	Charles Scharf	Banking and Financial Services

Retail Ranking Snapshot

Etsy is ranked #24 in the Retail Industry. It ranks just behind Gap Inc. and just ahead of Yum! Brands.

RANK		Location
22	Lowe's Home Improvement	Mooresville, NC
23	Gap Inc.	San Francisco, CA
24	Etsy	Brooklyn, NY
25	Yum! Brands	Louisville, KY
26	Taco Bell	Irvine, CA
27	Kroger	Cincinnati, OH
28	Patagonia	Ventura, CA