Extended Stay America Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Friendly, comfortable, balanced, compassionate, professional.
Review from Customer Support Dept
What do you like best about the leadership team?
Professional yet friendly. Compassionate and understanding. Efficient and thorough.
Review from Customer Support Dept
Leadership team listens to their employees, and there is a new positive energy in the company. Good communication.
Review from Customer Support Dept
They truly care for their employees safety, if there is an issue with a guest, management would have guest removed ASAP.
Review from Customer Support Dept
What does the leadership team need to get better at?
Be on time show for work and if the mgr doesn't pay them she offers cash from her pocket to thecrew and cash App it to them and they still show late /don't show at all
Review from Customer Support Dept
Everything involved in running a hotel
Review from Customer Support Dept
No favoritism, no gossip, better relationship with management
Review from Customer Support Dept
Do a better job training
Review from Customer Support Dept
Treating the employees under them like human being
Review from Customer Support Dept
What is the best part about your compensation package?
Little to no co payments.
Review from Customer Support Dept
all the benefits are great
Review from Customer Support Dept
I work part time so no benefits. Some benefits would be great.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
We don't get compensation for anything. We are asked to come in on our days off to help. Only to have one of our scheduled day to be taken. I now know and have proof she is adjusting our hr work. She is stealing our hr and pay
Review from Customer Support Dept
I work very hard for extended stay America, and try my best to go above and beyond for the company, yet my manager has a terrible attitude and even worse management skills
Review from Customer Support Dept
I work hard and the pay is not fair
Review from Customer Support Dept
The mgr johnie did not care for the employees or kept the hotel in good condition. He played favorites and instigated employees against each other. He did not act like he cared at all about his employees.
Review from Customer Support Dept
What are some of the best things about your team?
We all say she is the worst manager we lost 3-4 of our best employees due to the way she talks to people . They say they will not tolerate this tone to them
Review from Customer Support Dept
Friendly, fun, intelligent, efficient, communicative.
Review from Customer Support Dept
We teamed up to get things done. We showed appreciation and respect for each other.
Review from Customer Support Dept
We support each other, where one leaves off the other picks up (teamwork).
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
It is not my coworkers it is management playing favorites. Allowing 3 coworkers to do absolutely nothing and do as they please.
Review from Customer Support Dept
To stop the gossip, and have WAY better work ethic
Review from Customer Support Dept
Their work ethic and their customer service.. Guest and other employees would agree, not many since most are getting paid to sit at the desk.
Review from Customer Support Dept
How they talk to a person ...im not there child
Review from Customer Support Dept
Treating each other equal and getting to know each other
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Feels like a home away from home. Comfortable and friendly.
Review from Customer Support Dept
knowing long term guest, and meeting new ones. Without the long term guest, I would have quite a long time ago.
Review from Customer Support Dept
The lunch is great. The rooms are ok
Review from Customer Support Dept
Making the guests feel like family during thier stay. Interaction with foreign guests was always interesting.
Review from Customer Support Dept
We aim to please, we work as a team.
Review from Customer Support Dept
What needs to change to make the company culture better?
A manager that knows how to talk to the guest and the employees would be a start
Review from Customer Support Dept
The management and her favorites
Review from Customer Support Dept
New management to hite all new staff
Review from Customer Support Dept
New supervisor and new manager
Review from Customer Support Dept
I think the company need new leadership.
Review from Customer Support Dept
What did you like most about the interview process?
I felt it was a fairly interactive interview. I was able to ask questions as well.
Review from Customer Support Dept
Quick and to the point, hire on the spot.
Review from Customer Support Dept
The questions were easy. I ace the interview
Review from Customer Support Dept
The interview was easy and fast.
Review from Customer Support Dept
What would you improve about your company's interview process?
I never interview was just told u start work Saturday morning at 10 it took a month and a half to get my first check
Review from Customer Support Dept
What makes you most happy at work?
Very Friendly and comfortable environment.
Review from Customer Support Dept
I love the guest at the company.
Review from Customer Support Dept
Being able to finish what I start. Talking to co-workers.
Review from Customer Support Dept
What's going wrong and how can it be improved?
We need new manager someone who knows what their doing listens to the guest and the employees especially when they give their availability to her 4/5 times and she still gets it's wrong . She needs to put the schedule up on time every week so we can know what days we work . She needs to stop blami
Review from Customer Support Dept
Management not doing their jobs
Review from Customer Support Dept
Management addressing employees that don't work or engage with customers, disciplining for inappropriate behavior. Not awarding bad behavior, or giving hours and vaca days to employees with parents higher up.
Review from Customer Support Dept
No not at all. I don't think so
Review from Customer Support Dept
Everything about this job, from the people to the environment is very bad
Review from Customer Support Dept
What do you like best about your company?
Customer service is put first.
Review from Customer Support Dept
What would you most like to see improved at your company?
Corporate supporting employees more often.
Review from Customer Support Dept