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I started last autumn. IT were obnoxious about delivering my PC & phone. HR were absent (it was the middle of the month before I got PC & phone). Most office management staff in BE have been obnoxious. No training organised as they missed me for the initiation day. Tools and processes are Kafkaesque
What needs to change to make the company culture better?
Fire everybody that has been with the company over 20 years. That will shake out the entitlement culture and help people focus on actually delivering something.
What's going wrong and how can it be improved?
Someone needs to review the crazy processes that have started running the company. There's too much process overstretch and too many areas where process have become unnecessarily complex or automated badly, leaving no human arbitrator. More simplification, delegation, and autonomy is needed.
What does the leadership team need to get better at?
Too many of the leadership have poor interpersonal skills and that has come across strongly during COVID as they make awkward video messages where they are unable to connect the business objectives to people's lives. Training can't make them more empathic - we need changes.
What do your coworkers need to improve and how could you work together better?
Up-skill so that they know the domains we rely on to sell to customers. Too many have outdated skills/knowledge or have attained a level in the company (based on now legacy skills) where their skills/knowledge/competence do not match the requirements of the band they are supposed to operate at.
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