Lumen (formerly CenturyLink) IT Department Employee Reviews
Briefly describe your overall experience at your company
my experience was bad due to taking blame for compuers not working
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What do you like best about the leadership team?
Creating great results Work relationships Working with great people Gaining knowledge Friends in the workplace
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They care but they are also ran by the union. So do they HAVE to care?
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What does the leadership team need to get better at?
Don't promise customers what you can't provide. You underpay your employees, grossly. You show no consistency on anything. Notice that you have almost NO young people working there; you aren't giving them a career they can feel REMOTELY excited about.
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everything needs to change there
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Understanding the work, the difficulty to do the work, the inability to multi-task different products and services with limited employees, providing training and technical support, better understanding of the systems, following-thru with promises to fix the systems, and improvements to better morale
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There is a huge disconnect from leadership that accurately depicts the bigger picture to the entire company. Training is very inconsistent
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Leadership, there is no leadership. working at CenturyLink is a struggle I cant wait to get away from.
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What is the best part about your compensation package?
Salary is the best part about your compensation
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Insurance and Safety of Employees
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Medical/dental/vision insurance and other benefits
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Why do you feel undervalued and what would make you feel better about your compensation?
30% of my AFTER-TAX salary went to a USELESS insurance policy. Every role I've ever been offered before or since CenturyLink/Lumen has offered a salary of at LEAST $20,000 more.
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because i am underpaid for the amount of work the have you doing.
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Better benefits. At the last contract, Centurylink gave a small raise and decreased their benefit contribution. This year they decreased their benefit contribution even more so I pay more in the long run and every year their contributions get smaller.
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too little pay for the amount of work, not incentive based enough to want to work
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They pay is below industry average, I have been there 5 years and have a total of just under a $1 combined raise since starting
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What are some of the best things about your team?
The people in my office were good, overall. But the team aspect was really missing.
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Creative and energetic in regards to work
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we all lookout for each other and help when we can
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We are like a family
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We really do care about helping people.
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What do your coworkers need to improve and how could you work together better?
Better training provided by the company.
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the communication between projects needs to be smoother
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there are no meetings, the supervisor had never been a supervisor, the outgoing manager just chose a person to fill in because he was leaving and we needed someone to run the show.
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Good set of guys to work with
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Not so many meetings every day
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What is most positive about the culture and environment at your company?
They conduct all necessary sessions ex if any high personality visits , they introduce to them, Cultural activity, Sports etc
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i currently work from home
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Everything, its an office setting yet we have lowrise cubicles that we can see. The only issue is there are no windows close to me.
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I work remote and am glad that my skills and experience are contributing on a daily basis to the success of the team.
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Work from home Is the biggest benefit.
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What needs to change to make the company culture better?
CenturyLink has a longstanding history of bad business decisions, poor financial decisions, and low employee satisfaction (regardless of the surveys you use to kid yourself into believing otherwise). Get it together. And good riddance.
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Better pay, better benefits, improved computer systems, streamlined processes, communication between managers and employees, additional training, input from employees considered by management, better working conditions, and management showing more appreciation, respect, and recognition to employees.
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the leadership is truly lacking, does not seem they care about the employees let alone their customers
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we need a manager who will hold people responsible for their wrongs and a supervisor who doesn't look the other way when people take 30 minute breaks and 1 and 30 minute lunches.
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employees hate working for this company.
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What did you like most about the interview process?
Again, good people. So the conversations were seemless.
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They make us to feel comfortable before interviewing
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it was over the phone
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Fast even though there were alot of steps and there was a longer than I was used to process
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I had to take a technical test just to get past the first portion and I passed. The interviewer came from out-of-state to see me take the test. The test was semi-difficult, but it made me appreciate the job even more. The interviewer was nice and friendly.
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What would you improve about your company's interview process?
Ask questions that are more about the blending in company culture not just filling a seat for the company
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What makes you most happy at work?
executing day to day work before TAT
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Co workers and my job duties
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Having challenges but not being overly managed.
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What's going wrong and how can it be improved?
Customers constantly complain about a very fair point - they are always promised things that cannot be fulfilled (management does this constantly just to secure a contract). customer overall have expressed discontentment with the lack of organization and ownership of different project aspects.
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stop taking away out break
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the leadership in the executives including the ceo is not accurately depicting the companies needs and all employees are treated lower than the low
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the team dose not take the job seriously, every call chat and email is the team acts as if its putting them out, they are not working for the customer
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Fire all of management, hire new young people who care more about a quality product and customer service than profits and share value.
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What do you like best about your company?
Great growth potential.
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I can work from home
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What would you most like to see improved at your company?
Process and systems
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Career opportunity and growth
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