symplr Customer Success Manager Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
The future looks so good, but growing pains are currently real!
Review from Customer Success Dept
What do you like best about the leadership team?
The CEO hosts monthly Q&A forums where we can ask any questions and is transparent.
Review from Customer Success Dept
I can tell that they are working hard to make the best changes possible and champion clients
Review from Customer Success Dept
The team is very hands off.
Review from Customer Success Dept
What I like best about our leadership team here at symplr is their readiness to engage with staff to gain a holistic view of the nature of the customers. They ask the right questions and make themselves available when situations are highly escalated.
Review from Customer Success Dept
Keeps employees informed of what is going on in the company. Upper management friendly and open to employee concerns. Asks for input from staff and takes suggestions and acts upon them.
Review from Customer Success Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
unlimited/permissive pto - promoting taking time off
Review from Customer Success Dept
Employer contribution to HSA fund and employer matching 401k!
Review from Customer Success Dept
Match on 401K and HSA
Review from Customer Success Dept
Flexibility of my schedule and 401K matching.
Review from Customer Success Dept
401k matching and health insurance
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
It is hard to get financial approval to bring salaries up to market value. This causes good people to leave.
Review from Customer Success Dept
It would be nice if symplr covered infertility treatments under our benefits.
Review from Customer Success Dept
Compared to previous salaries and responsibilities I below the range.
Review from Customer Success Dept
What are some of the best things about your team?
My team is eager to learn and help each other.
Review from Customer Success Dept
My team is fantastic. They are the reason I have stayed when there was a severe lack of guidance during the acquisition.
Review from Customer Success Dept
I wouldn't be able to survive without my coworkers. They are some of the most talented, team players I have ever met. I feel so blessed to work alongside them because I realize how rare it is to have a cohesive, diverse, spirited team.
Review from Customer Success Dept
Always willing to help when needed.
Review from Customer Success Dept
Some of the best things about our team is their willingness to jump head first in tackling some really difficult problems and their ability to work with many different personality types.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of symplr yet.
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What is most positive about the culture and environment at your company?
Overall I think people care about each other and want to help each other.
Review from Customer Success Dept
My manager makes sure to remind us that our well being comes first and constantly reminds us that it's okay to take time to relax, slow down, be with family/friends to ensure that we don't burn out.
Review from Customer Success Dept
You are treated as a responsible adult with little oversight.
Review from Customer Success Dept
I know that if I am absolutely drowning in work or simply need a mental health day, all I have to do is reach out to my manager and work something out.
Review from Customer Success Dept
Peers are upbeat and positive. I work remotely but know that I can Skype or pick up the phone if I need anything and someone will be there to help or support.
Review from Customer Success Dept
What needs to change to make the company culture better?
The sales org faces issues that trickle down to the ops teams in the form of frustrated e-mails, messages, and meetings. We are also losing good people who would have stayed if they had been approved to transition to other teams.
Review from Customer Success Dept
Executive team paints a clear vision, execution of this vision however is a complete disaster. With everyone unsure of how to implement their grandiose vision, there is always complete chaos and uncertainty.
Review from Customer Success Dept
What did you like most about the interview process?
I was interviewed several years ago before the acquisition to symplr.
Review from Customer Success Dept
I liked that my interview involved not jsut my direct manager but also our director and some team embers. I think "fit" is an important factor in the interview process so it was great to see who I would be working with during the interview process.
Review from Customer Success Dept
For me it was streamlined as I had worked for the company before, knew my interviewers, knew the job and was excited to be returning.
Review from Customer Success Dept
The opportunity to speak with many different people at varying levels
Review from Customer Success Dept
The enthusiasm that the interviewers had and their positive attitude and passion for their jobs and customer interaction.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Although it is often challenging, I do enjoy knowing that there is ALWAYS something to do. I don't ever sit idly, there's always a task that needs my attention. This can be draining at times, but I prefer to be overwhelmed than underwhelmed.
Review from Customer Success Dept
Knowing that I am truly here to win for my customers but also keep the business's best interest in mind.
Review from Customer Success Dept
Ability to set my own pace as long as my clients needs are met. I like working remote so that I do not have a long and tedious commute each day. I love interacting with my clients!
Review from Customer Success Dept
Completing an implementation or project
Review from Customer Success Dept
Working with my manager and coworkers and also bringing value to my customers.
Review from Customer Success Dept
What's going wrong and how can it be improved?
compensation at a fair market value, more support from management during difficult customer interactions, and software that meets the customer's needs more often than not.
Review from Customer Success Dept
Anxiety-provoking, unsure of what fire will appear each day, constant state of change on our leadership/teams, executives cancel meetings while we are floundering.
Review from Customer Success Dept
I've recently had some issues with management and communication. I've never had issues before and have always had outstanding reviews. I think it is getting better and I don't feel like I'm going to get fired for a small mistake now.
Review from Customer Success Dept
A huge investment has been made in the Sales structure, however existing customers are noticing the lack of that investment in Support and Product Development. We are told maintaining our customers is a priority however, we do not have enough tools to help with issues.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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