T-Mobile Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Accountability is foremost. I'm motivated to be the best I can be. If I need assistance, my leadership team is a click away. I love the coaching sessions because I learn new approaches to problem solving, and I'm inspired to reach high. I've become a better person because of T-Mobile.
Review from Customer Support Dept
Look into the % of negative or below a 8 when the surveys come around send out a new one that way no one is on the spit because the LOA issues and lack of support in certain places are seriously growing
Review from Customer Support Dept
They put employees first and provide them with the tools needed to be successful!
Review from Customer Support Dept
Diversity and inclusion. Benefits. Being treated like a valued employee and human..
Review from Customer Support Dept
They constantly put the employee first, they always are looking to help individuals reach their growth potential and are willing to put in the effort and assistance to develop their employees.
Review from Customer Support Dept
What does the leadership team need to get better at?
Stop favoritism. Everyone be on one page. Need mature leaders not immature adults
Review from Customer Support Dept
Being more helpful when it comes to coaching.
Review from Customer Support Dept
Allowing their workers to help the customers without nworrying about call time
Review from Customer Support Dept
What is the best part about your compensation package?
I get to choose how much money I can make outside of my regulatory pay. With incentive pay, voluntary overtime options, and commission, money is no longer an issue. They pay fully for my education, and reward performance. You can't get it any better than that.
Review from Customer Support Dept
Monthly performance bonuses and annual stock.
Review from Customer Support Dept
Insurance and bonuses pto and support
Review from Customer Support Dept
The healthcare coverage is phenomenal
Review from Customer Support Dept
The best part of our compensation is that the package is diversified to allow us to effectively manage our work/life balance
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel that we are the front line of the company and the ones with the highest scores are often overlooked . I we hold feel better if we had a higher rate of pay
Review from Customer Support Dept
better insurance and help with college
Review from Customer Support Dept
Because we didn't give what we should receive. We worked hard for that money
Review from Customer Support Dept
Should be higher based on what is asked
Review from Customer Support Dept
In the tech dept we are given a certain amount of time to complete a call and do notes. This affects the way we treat customers and doesnt allow us them complete cust experiance that t-mobile preachs.
Review from Customer Support Dept
What are some of the best things about your team?
Two quotes: one band, one sound; and no one left behind. When they say we've got your back, I've lived the experience. I have a team of managers who are always supportive, even if I make a mistake. And when I do, training sessions are always there to teach me the right way to do it.
Review from Customer Support Dept
Positivity and supporting one another
Review from Customer Support Dept
We all work together and it feels more like family.
Review from Customer Support Dept
unity love help benefits support
Review from Customer Support Dept
We are like family
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Be more team oriented. Look at the bigger picture.
Review from Customer Support Dept
Their individual mindsets and get focused
Review from Customer Support Dept
Understand that they can't lie to clients.
Review from Customer Support Dept
Attitudes and more positivity in the workplace
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Ethics and Integrity is a sermon well remembered on the floor. No matter how angry or frustrated or customers are, by the end of the call, they are happy, I'm happy, the team is happy, and the company is happy. That is positive reinforcement of our cultural values.
Review from Customer Support Dept
Everyone is treated amazing and we get amazing benefits
Review from Customer Support Dept
T-Mobile encourages us to be ourselves with a focus on diversity and inclusion
Review from Customer Support Dept
Celebrating the wins and encouragement with the losses.
Review from Customer Support Dept
diversity and inclusion is very important in the company
Review from Customer Support Dept
What needs to change to make the company culture better?
Human experiences too much unemotional controlled responses
Review from Customer Support Dept
What did you like most about the interview process?
I was put to the test. I was given a scenario based on what job I was applying for, and asked to provide a resolution. But it didn't come with just simple questions. They were complex situations that involved researching policies and procedures, and utilizing personal ethics to resolve the issue
Review from Customer Support Dept
Honest and interesting. I didn't feel uncomfortable at all.
Review from Customer Support Dept
the interviewer was knowledgeable about the company
Review from Customer Support Dept
Feedback is provided to give candidates action items to improve for next time
Review from Customer Support Dept
Challenging me to think creatively.
Review from Customer Support Dept
What would you improve about your company's interview process?
They should actually contact you when you get the web interview.
Review from Customer Support Dept
What makes you most happy at work?
I'm an empath by nature. I can feel the customer's frustration when they call in. Being able to discover their problem and offer a resolution makes me happy. Having a team that stands with you, helps you, guides you, and stick together as a unit. You can't get that anywhere else.
Review from Customer Support Dept
Taking care of my customers needs and addressing their concerns
Review from Customer Support Dept
Being empowered to always do the right thing for my customers
Review from Customer Support Dept
I am excited to come to work every day
Review from Customer Support Dept
The people and the brand.
Review from Customer Support Dept
What's going wrong and how can it be improved?
everything needs to start all over again
Review from Customer Support Dept
Personal problems at home make it hard to work long hours.
Review from Customer Support Dept
Leadership that knows how to value his/her subordinate
Review from Customer Support Dept
More opportunity for personal growth
Review from Customer Support Dept
What do you like best about your company?
I like the atmosphere
Review from Customer Support Dept
What would you most like to see improved at your company?
The break room
Review from Customer Support Dept