
Stop promoting your friends who do the least amount of work compared to other team memebers
There are a few mid-level leaders who understand whats being asked of everyone in terms of work load is nuts and who are kind and caring
Stop micromanaging those dojng a good job and ignoring those who dont. Mentor up those who need improvement instead of letting their bad work (or lack of work) slide.
You interview by doing an online taping that is then viewed by the hiring manager. There is no human interacrion until you're hired. Interivew people in person even if its on the computer through video chat.
Leadership is too focused on metrics, which can be and actually are faked at the store level. The work that is needed for the guest isnt actually being done due to payroll hour cuts-leadership is clueless as to why sales are down. You cant buy whats not on the salesfloor.