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Communication!!!!!!! They never tell the front lanes team anything yet expect us to know the latest updates!
Why do you feel undervalued and what would make you feel better about your compensation?
I've been there almost 8 years and people are getting hired to do half of my job for the same pay of more!
What's going wrong and how can it be improved?
The gstl has to go and the etls need to learn how to do every job before trying to tell others how to do that same job! Ie: the stl has no clue how to start a registry but tells other service desk team members they aren't doing things right and taking too much time with the guest!
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