The GEO Group Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
they are encouraging and and keep it professional .
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Ready to assist at all times.
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Always present and very knowledgeable
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I liked how they all treated you as a person and not just a number.
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Arianna is wonderful, listens to you and tries to work with you
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What does the leadership team need to get better at?
Ensure the Information given to the employee prior to their employment align with the offices or company's missions, goals, shifts, and benefits.
Review from Customer Support Dept
EVERYTHING!!!!!!!! EVERYTHING THE WHOLE JAIL IS HORRIBLE
Review from Customer Support Dept
Communication, be persistent, follow policies and procedures even if it's not the favorable option. Be honest, support your staff. GEO HAS EXCESSIVE HOURS
Review from Customer Support Dept
Empathy and Tone of voice. I'm treated worse than the participants and it feels inhumane. I'm yelled at publicly and in front of others. My presence is an after thought and treated as a nuisance. If I make a small fixable mistake the world has ended, and I will be yelled at. Its as though I'm a temp
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Knowing what team means and considering prople have lives outside of the company
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What is the best part about your compensation package?
am happy with the package
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The packet is to expensive
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401 K match and the FSA incentive
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Rate of pay and the extra for not taking the insurance.
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Health and wellness pay additional compensation
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Why do you feel undervalued and what would make you feel better about your compensation?
We need better pay--I'm FINALLY making over 21.00 an hour, after working for the company 10 years. I say we deserve combat pay working in the corrections field
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More money is the simple answer. Also, to keep up with other industries compensation packages Geo could start sooner
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we all in medical would feel much better if we had a raise in income because everyone else has been getting raises but not the medical department and we work hard
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For there to be more coverage when it comes to health insurance
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Getting higher pay for my job since the living expenses is very high in the area, and be very sure that the shifts that the manager provided to the employee align with the shifts they provided during the interview.
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What are some of the best things about your team?
work together and have some employees that will correct you to help you out when you're not sure of something.
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Everyone enjoy working beside each other
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They are an affable group
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approachable, respectful, and they are kind when teaching something new
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I miss how we got along, I know I wasn't there long, but we all seemed to get along.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
communicate more effectively with one another
Review from Customer Support Dept
Some of them actually need to work instead of chitchatting. The lack of respect for their elders is atrocious.
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Nothing. But I am tired of the manager's breaking the promise of the shifts they provided to the employees.
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STOP BEING SO DEVIDED AND GOSSIPING AND DISLIKING PEOPLE FOR NO REASON
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Treating others fairly and minding their business
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What is most positive about the culture and environment at your company?
staying professional and keeping the peace
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The people I work with
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Leaders are present and accommodating
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The support structure for the staff.
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not a whole lot, people are disrespectful. People are very standoffish to people that are not of their race. It's unprofessional how the people that speak Spanish talk in Spanish and you know if is not work related.
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What needs to change to make the company culture better?
Creating flexibility of the contents provided to the clients. A lot of interventions are no used.
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Himanity needs to exist in the workplace
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The company values and culture is ridiculous .
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Staffing but it's hard to get qualified ppl
Review from Customer Support Dept
better definition of roles and responsibilities.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
when anyone smiles at me
Review from Customer Support Dept
Knowing I make a impact in the company
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helping my staff be great customer service reps
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Helping people with complete altruism
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The individuals I work with.
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What's going wrong and how can it be improved?
The disrespectful people that are co workers. The favoritism shown to certain people if ridiculous. The employee of the month is so unfair.
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better pay would be a great incentive to work
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YA'LL NEED TO START FROM THE TOP AND CLEAN HOUSE
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I wrote why in another question
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The shifts provided should be aligned with the shifts that the employee are actually working. I was informed before I signed the employment offer that there will be no shifts ended later than 6 pm, and there are two different shifts I can choose. 7-3:30 or 8 to 4:30. But now is mandatory for 11-7:30
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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