Thomson Reuters Customer Support Department Employee Reviews

It's a large company that does a great job of ensuring everyone is listened to and that everyone is made feel an important part of the equation and of the company's overall success.

Review from Customer Support Dept

This is the best job I've ever had. Each day presents new challenges to work on, and having peers who share in those challenges give opportunities for us to share knowledge and become better as a whole. I also love my team and being able to coach them to achieve their goals.

Review from Customer Support Dept

I love working here, and enjoy the chances to learn more about the products that we offer.

Review from Customer Support Dept

The company strives to be diverse and promote women, but there is at least one job in my department where a white male was chosen 10 out of the last 11 times the position was available.

Review from Customer Support Dept

Great experience, while there have been struggles and difficult management decisions, overall it is clear the company cares.

Review from Customer Support Dept

Their focus on the people power of the company, their recognition of the talent they lead.

Review from Customer Support Dept

Open Door policy, great work life balance and great communication.

Review from Customer Support Dept

They are open to new ideas and not just in lip service. They will support you as you put those ideas to work with the overall goal of ensuring the best ideas succeed.

Review from Customer Support Dept

There is a strong commitment to making sure that our people are not left behind when we put the customer first. I also like the level of commitment to diversity.

Review from Customer Support Dept

They care about the employees all of the time--not just in times of crisis. It makes the work culture experience so much better, and allows us to do our best to represent both the company as well as the leadership team.

Review from Customer Support Dept

cookies and stuff would be better

Review from Customer Support Dept

Basic pay comparably higher than competitors, Retirement plan, Healthcare benefits, Stock options, Internet and WFH subsidy/remittance.

Review from Customer Support Dept

It's fair and competitive in the field.

Review from Customer Support Dept

Work Life Balance, over all amazing benefits.

Review from Customer Support Dept

They truly pay for performance, and provide continual feedback to ensure you understand what that performance is and how to excel in your role.

Review from Customer Support Dept

Generous paid time off and family leaves.

Review from Customer Support Dept

They are skilled and dedicated to their craft.

Review from Customer Support Dept

Fun, collaborative, challenging, innovative, smart, and willing to always pitch in to help!

Review from Customer Support Dept

We are there for each other--supporting each other through all of what is going on as well as providing support where needed to work as one team.

Review from Customer Support Dept

Everyone works together to solve problems and is willing to try new things without fear of failure. Learning is a big focus. Also meetings are constructive.

Review from Customer Support Dept

Trustworthy and helpful, Knowledgeable, Caring and supportive

Review from Customer Support Dept

Management really cares about your success and is always on hand to help you through any snags. They also provide a ton of training and development opportunities that help advance your career at a pace you're comfortable with.

Review from Customer Support Dept

Friendly. Easy to talk to anyone. High level of trust and camaraderie.

Review from Customer Support Dept

The feeling that we are all working together to do the best we can, and that the leadership cares about everyone.

Review from Customer Support Dept

There is a culture of being open about struggles and wins so we can work together on raising each other up.

Review from Customer Support Dept

Everything about TR is great

Review from Customer Support Dept

Knowing and respecting the person I interviewed with. Getting a nice reception from the other interviewers and getting a sense of unity from the company overall, in spite of its size.

Review from Customer Support Dept

Questions very relevant to the actual job role. Set realistic expectations and gave me insights as to what to expect from day one.

Review from Customer Support Dept

It was very positive, and gave a very good picture of what might be encountered.

Review from Customer Support Dept

Job shadowing was included, which helped me gain an understanding of the position.

Review from Customer Support Dept

Interview process and levels of interview

Review from Customer Support Dept

The STAR process used boils down to whether the interviewee can tell a good story, rather than if they are qualified for the job. Department/company politics are also involved in interview decisions.

Review from Customer Support Dept

Seeing how the company delivers value to its clients. Being part of a team that cares about the future of the legal industry as a whole, not just its technology.

Review from Customer Support Dept

The chance to work with my team and help them to grow and become greater contributors within the business.

Review from Customer Support Dept

I love interacting with my team and I like helping small businesses run more efficiently on a day to day basis.

Review from Customer Support Dept

Being able to give my all, as well as to continue to make the best better.

Review from Customer Support Dept

The company cares about its employees

Review from Customer Support Dept

There is a lack of communication about changes. When changes are made, they tend to be implemented and then communicated to employees. Some changes ran into issues that could have been resolved before the changes were implemented if there was better communication ahead of time.

Review from Customer Support Dept