VXI Global Solutions Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Hardworking goal driven helpful family
Review from Customer Support Dept
Effective. Avail for any questions
Review from Customer Support Dept
Great place to work I love my job
Review from Customer Support Dept
I think that they need to invest more in their people , and stop treating us as if we are just a number to them ...maybe then we?
Review from Customer Support Dept
Hands on for the most part.
Review from Customer Support Dept
What does the leadership team need to get better at?
The management team neads to work at promoting unity instead of dissentiion. I beleive there needs to something in place to protect a worker who is being targeted by direct supervision. HR does not protect the employees but cosigns with unethical behaviors. Clearing from top would be best. Start ove
Review from Customer Support Dept
Extremely high turn over due to the fact that employees are poorly trained and the majority of complaints from customers come from AT&T expensive service and very difficult system, rules and regulations. Unrealistic saving rate goals set by both VXI and AT&T. No respect for employees.
Review from Customer Support Dept
What is the best part about your compensation package?
its just fair to me
Review from Customer Support Dept
Great benefits and fai pay too
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Being allowed to work a 40 hour work week in which you were hired. When you are scheduled on a holiday, allow the individual to work their full shift and not force VTO because things are slow and the they say the client does not want to pay when sitting in ready. Unable ro maximize full pay EVER.
Review from Customer Support Dept
they change my day off. and that's unfair. Also im only gettin paid less than $10 of bonuses, I think my job and effort should be compensated properly.
Review from Customer Support Dept
Because they make crazy money but pay us like a dollar
Review from Customer Support Dept
We do more work than what we are paid for
Review from Customer Support Dept
agents are under paid, and they have a lot they have to know, that they are not taught in training, at least the project i was working on.
Review from Customer Support Dept
What are some of the best things about your team?
The work family that is established theough the bond of disenfranchisement and poor treatment by upper management. Team bonds by discussing how awful we are being treated and how everyone is unhappy there and looking forward to something else.
Review from Customer Support Dept
Famil environment and great people to work with
Review from Customer Support Dept
They are fun and easy going
Review from Customer Support Dept
Great people to work with and they know how to get things done.
Review from Customer Support Dept
most were happy to assist when someone needed help
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
If they were educated and kind.
Review from Customer Support Dept
they aren't very good at what they do
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I do not see any good culture at this company.
Review from Customer Support Dept
you get 45 minutes for lunch. ......it is a very diverse place to work
Review from Customer Support Dept
What needs to change to make the company culture better?
to give more bonuses and give gift cards of at least 300$
Review from Customer Support Dept
Cleaning everything they have bugs broken things vending machines that take money o can go on forever
Review from Customer Support Dept
Better communication amongst each other , follow through on promises
Review from Customer Support Dept
Give the supervisors training for how to be better at management
Review from Customer Support Dept
What did you like most about the interview process?
The promise of the company being great and the possibilty of a long term opportunity and growrh.
Review from Customer Support Dept
Friendly interviewer, she made me feel comfortable.
Review from Customer Support Dept
Getting to sit with someone and listen to calls
Review from Customer Support Dept
one of the easiest interviews i have ever had
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
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What's going wrong and how can it be improved?
I think I can do better if vxi pays what I deserve.
Review from Customer Support Dept
They need to be realistic about the economy, they need to treat employees with compassion and respect not like numbers.
Review from Customer Support Dept
throw it away and start all over. if you're not a higher up you're not important.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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