7-Eleven Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Manger had a bad attitude and was dude. District manager did not care
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Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
I like that they listen
Review from Customer Support Dept
The respect and they dont talk down to you
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The amount of tome they put in
Review from Customer Support Dept
They don't think they are too good to clean poop off the bathroom wall
Review from Customer Support Dept
IT's a great place to work, if you like to be bossed around by folks that can't speak English and treat you like dirt.
Review from Customer Support Dept
What does the leadership team need to get better at?
Leadership. Not playing favorites with their roomates and friends
Review from Customer Support Dept
There is a list a mile long that the leadership team needs to work on. One being they need to learn to communicate better and learn that they to make mistakes and that it is not always us.
Review from Customer Support Dept
Paying their employees for their work
Review from Customer Support Dept
No accountability. The owner of the store is very good at telling customers/employees what they want to hear, but not actually doing anything to address the problem, let alone fix it. At owners insistence, expired product put back on the shelf-after he wrote off for credit. Donuts NOT from that day.
Review from Customer Support Dept
They need to communicate what is expected of the employees in a timely manner. They need to have a plan in place for extreme cases of police involvement. Managers should be expected to come to the store in such instances. There should be a code of conduct for managers and they should have to follo
Review from Customer Support Dept
What is the best part about your compensation package?
That fact that one does not exist.
Review from Customer Support Dept
i am happy about the the compensation given to me
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Not sure what is the best part
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Why do you feel undervalued and what would make you feel better about your compensation?
Better pay and better coverage in peak hours
Review from Customer Support Dept
A raise and cheaper insurance
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Better pay and shifts on a steady schedule.
Review from Customer Support Dept
FRANSHISEE: Keeps limited employees so no sick pay. No medical, dental, stock options, anything. Corporate stores are NOT the same. They have sick pay, medical, dental. What you'd expect. Not the best or the worst.
Review from Customer Support Dept
We are franchised and we do not get benefits.
Review from Customer Support Dept
What are some of the best things about your team?
we all work together right now
Review from Customer Support Dept
There all hard workers and will do anything to help you
Review from Customer Support Dept
We try to work together when they show up to work
Review from Customer Support Dept
We work well together and they are funny and we got each other's backs
Review from Customer Support Dept
They are strong team players and are always willing to step up and help to get the job done. They are always helping each other out and picking up the slack when one member is having a bad day.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
The manger and boss they are bad
Review from Customer Support Dept
Uniformed need to be enforced and grooming and hygiene
Review from Customer Support Dept
Most of them do not complete the work and are never followed up with.
Review from Customer Support Dept
Many employees not proficient in English. Very hard to interact. Not all franchise's make employees take assessment tests, so many things are not communicated effectively to all staff.
Review from Customer Support Dept
My coworkers are awesome...I think we should have a union so we are treated like the valuable employees that we are.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Lower level is great but upper managment screws you over
Review from Customer Support Dept
It is a fast pace store and a clean store
Review from Customer Support Dept
Working with positive customers is what makes my day
Review from Customer Support Dept
I prefer my shifts to be with a team
Review from Customer Support Dept
The few non store leader employees who are engaged in the workplace properly
Review from Customer Support Dept
What needs to change to make the company culture better?
Paying employees what they've worked for
Review from Customer Support Dept
People in management need to learn how to communicate with their employees without constantly interrupting or degrading them. Or being told you're a liar when you have proof to back it up.
Review from Customer Support Dept
Everything better management. District manager was the worse
Review from Customer Support Dept
People working together and not pitching a fit or not wanting to work st all
Review from Customer Support Dept
What did you like most about the interview process?
Didnt interview was already apart of a differnt company untilk we was bought out
Review from Customer Support Dept
Straightforward to the point. Very easy
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It is simple but bot honest
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That it was informal and I felt like I could be myself
Review from Customer Support Dept
It was no nonsense and seemed that there were not any meaningless questions.
Review from Customer Support Dept
What would you improve about your company's interview process?
Have an actual interview with clear work standards and expectations
Review from Customer Support Dept
They need to be better organized and be better prepared. Waiting 25 minutes past your interview time is not a good take on how the company percives itself.
Review from Customer Support Dept
What makes you most happy at work?
When i get what i earned if they actually give it to us
Review from Customer Support Dept
Customer satisfaction is my top priority
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Going home at the emd of my shift
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Watching all the crazy people out the window
Review from Customer Support Dept
The fact that I get to get up everyday and go see my regular customers. They are the reason why I come to work each and everyday.
Review from Customer Support Dept
What's going wrong and how can it be improved?
There's a lot that needs to be done. More than happy to elaborate further if reached out to.
Review from Customer Support Dept
Everyone needs to be made to actually follow the standards set up by the corporate 7-Eleven offices. The field consultants need to be more on top of the franchise store owners. No actual accountability for what happens day to day. Corp needs to do more surprise checking of office paperwork.
Review from Customer Support Dept
Management needs some sort of help.
Review from Customer Support Dept
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