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Cisco is ranked #71 in Global Top 100 Brands

Awards & Recognition

  • Top 100 Brands 2021

About Cisco's Brand

Cisco enables people to make a powerful connection. Cisco’s brand is ranked #71 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Cisco. When compared to other organizations within the Tech industry, Cisco is ranked #21. Among its major competitors, Cisco is ranked in 3rd place for NPS while Arista Networks is 1st, and Huawei is 2nd.Their current market cap is $192.85B

Brand at a Glance

81%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service

Cisco CMO
  Cisco CMO

Carrie Palin

Carrie Palin is the Senior Vice President and Chief Marketing Officer (CMO) at Cisco. Palin and her team are responsible for strengthening Cisco’s brand and increasing demand for Cisco’s solutions. Her responsibilities include regional field, segment, industries, digital, and partner marketing, brand strategy, events, customer advocacy, and marketing insights and analytics. Additionally, Carrie is responsible for Cisco’s global segments and industries team, where she is accountable for delivering an integrated sales and marketing strategy globally.

Cisco Ranking

Cisco NPS

Cisco's Net Promoter Score (NPS) is a 36 with 59% Promoters, 18% Passives, and 23% Detractors. Net Promoter Score tracks whether Cisco's customers would recommend using the product based on a scale of -100 to 100.

Cisco Overall NPS

36
NPS
59%Promoters
18%Passives
23%Detractors
Cisco Overall NPS

Cisco NPS Trend

-100
-50
0
50
100
Dec 2024
36
Dec 202436
Jan 2025
36
Jan 202536
Feb 2025
36
Feb 202536
Mar 2025
36
Mar 202536
Apr 2025
34
Apr 202534
May 2025
34
May 202534
Aug 2025
34
Aug 202534
Sep 2025
34
Sep 202534
Oct 2025
34
Oct 202534
Nov 2025
34
Nov 202534
Dec 2025
36
Dec 202536
Jan 2026
36
Jan 202636

How Other Brands Compare

Cisco is ranked second for NPS among its competitors. Huawei and VMware come in first and third, with HP Inc. coming in at #4. Among those competitors, it is the second most valued company.

Cisco's Logo
Cisco
HP Inc. Logo
HP Inc.
VMware's Logo
VMware
Huawei's Logo
Huawei
Global Ranking#71#180#329#707
NPS3603137
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral-Neutral
Valuation Updated every 24 hours for public companies$192.85B$39.95B$61.27B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Cisco NPS by Gender

Male customers rated Cisco's NPS 30 points higher than Female customers.

Male

45

Cisco's NPS was rated 45 by Male customers on Comparably.

62%
Promoters
21%
Passives
17%
Detractors

Female

15

Cisco's NPS was rated 15 by Female customers on Comparably.

49%
Promoters
17%
Passives
34%
Detractors

Cisco NPS by Ethnicity

Cisco's NPS was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.

-100
-50
0
50
100
Caucasian
40
Caucasian40
Hispanic or Latino
39
Hispanic or Latino39
African American/Black
29
African American/Black29
Asian or Pacific Islander
16
Asian or Pacific Islander16
Native American
67
Native American67
Other
24
Other24

Cisco NPS by Age

Cisco's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

0
20
40
60
80
100
Promoters
48%
Passives
22%
Detractors
30%
18-2548%22%30%
Promoters
52%
Passives
32%
Detractors
16%
26-3052%32%16%
Promoters
56%
Passives
20%
Detractors
24%
31-3556%20%24%
Promoters
68%
Passives
21%
Detractors
11%
36-4068%21%11%
Promoters
55%
Passives
9%
Detractors
36%
41-4555%9%36%
Promoters
66%
Passives
7%
Detractors
27%
46-5066%7%27%
Promoters
80%
Passives
10%
Detractors
10%
51-5580%10%10%
Promoters
80%
Passives
0%
Detractors
20%
56-6080%0%20%
Promoters
60%
Passives
20%
Detractors
20%
61-6560%20%20%
Promoters
33%
Passives
0%
Detractors
67%
66+33%0%67%

Cisco NPS by Usage

Cisco's NPS was rated the highest by customers who have used Cisco's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
Less than 1 Year
27
Less than 1 Year27
1 to 2 Years
25
1 to 2 Years25
2 to 5 Years
35
2 to 5 Years35
5 to 10 Years
53
5 to 10 Years53
Over 10 Years
37
Over 10 Years37

Cisco NPS vs. Competitors

Compared to its competitors, Cisco's NPS is rated right above Juniper Networks, and is preceded by Huawei.

Cisco NPS vs Companies in Tech

In the Tech industry, Cisco's NPS is rated right above Peloton, and is preceded by ROBLOX.

Cisco Customer Reviews

Out of the 31 Cisco customer reviews 28 were positive and 3 were constructive. Cisco customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
I value the uninterrupted connectivity that Cisco provides day in and day out.
What do you value most about this brand?
What do you value most about this brand
What do you value most about this brand?
quality, reliability, service, performance, support
What do you value most about this brand?
Tech stack is one of the best. Security.
What do you value most about this brand?
Quality networking products that are industry leading

Cisco Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Cisco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81
81%
19
19%
Cisco Customer Loyalty

Cisco Customer Loyalty Score by Gender

Male customers rated Cisco's Customer Loyalty score 10% higher than Female customers.

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Male
85%
Yes
Female
75%
Yes

Cisco Customer Loyalty Score by Ethnicity

Cisco's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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89
out of 100
Caucasian
79
out of 100
Hispanic or Latino
81
out of 100
African American/Black
79
out of 100
Asian or Pacific Islander
100
out of 100
Native American
84
out of 100
Other

Cisco Customer Loyalty Score by Age

Cisco's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
18-25
78%
18-2578%
26-30
96%
26-3096%
31-35
75%
31-3575%
36-40
91%
36-4091%
41-45
75%
41-4575%
46-50
76%
46-5076%
51-55
82%
51-5582%
56-60
100%
56-60100%
61-65
82%
61-6582%
66+
70%
66+70%

Cisco Customer Loyalty Score by Usage

Cisco's Customer Loyalty score was rated the highest by customers who have used Cisco's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
79%
1 to 2 Years
84%
2 to 5 Years
83%
5 to 10 Years
86%
Over 10 Years
80%

Cisco Customer Loyalty Score by Industry

Cisco's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
84%
Accounting
79%
Aerospace and Aviation
64%
Architecture and Planning
87%
Arts and Entertainment
100%
Banking and Financial Services
87%
Computer Hardware
82%
Consulting
78%
Education
100%
Healthcare, Hospitals and Medicine
78%
Retail
100%
Telecommunications
100%

Cisco Customer Loyalty vs. Competitors

Compared to its competitors, Cisco's Customer Loyalty score is rated right above VMware, and is preceded by Huawei.

COMPANYCustomer Loyalty Score
Juniper Networks86%
Arista Networks84%
Huawei81%
Cisco81%
VMware79%
HP Inc.73%

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Customer Loyalty for Other Tech Brands

In the Tech industry, Cisco's Customer Loyalty score is rated right below Peloton.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Peloton82%
Cisco81%

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Cisco Product Quality

4.1/5

Cisco has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Cisco Product Information

Cisco’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Cisco's product the highest. Reviewers from the Tech industry rated Cisco the lowest at 4.1.

Website
http://www.cisco.com
Company Size
10,000+ Employees

Industry

Tech

Quick Insights into Cisco Product Quality

Cisco's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers ages 66+.

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Ranked Cisco Product Quality the Highest

Retail
5
36-40
4.4
Caucasian
4.2

Ranked Cisco Product Quality the Lowest

Hispanic or Latino
3.5
Architecture and Planning
2.8
66+
2.6

Cisco Product Quality Score by Gender

Male customers rated Cisco's Product Quality score 0.2 stars higher than Female customers.

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Male

4/5

Female

3.8/5

Cisco Product Quality Score by Ethnicity

Cisco's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
4.2
Caucasian4.2
Hispanic or Latino
3.5
Hispanic or Latino3.5
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
4
Asian or Pacific Islander4
Native American
3.8
Native American3.8
Other
4
Other4

Cisco Product Quality Score by Age

Cisco's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
4
26-304
31-35
4.3
31-354.3
36-40
4.4
36-404.4
41-45
3.1
41-453.1
46-50
3.9
46-503.9
51-55
4.1
51-554.1
56-60
3.7
56-603.7
61-65
3.9
61-653.9
66+
2.6
66+2.6

Cisco Product Quality Score by Usage

Cisco's Product Quality score was rated the highest by customers who have used Cisco's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.8
1 to 2 Years
4
2 to 5 Years
4.1
5 to 10 Years
4.1
Over 10 Years
3.9

Cisco Product Quality Score by Industry

Cisco's Product Quality score was rated the highest by Retail industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
4.1
Accounting
3.7
Aerospace and Aviation
3.5
Architecture and Planning
2.8
Arts and Entertainment
3.3
Banking and Financial Services
4.1
Computer Hardware
4.5
Consulting
4.1
Education
4.5
Healthcare, Hospitals and Medicine
4.5
Retail
5
Telecommunications
4.3

Cisco Product Quality vs. Competitors

Compared to its competitors, Cisco's Product Quality score is rated right above VMware, and is preceded by Juniper Networks.

COMPANYProduct Quality Score
Huawei4.2/5
Arista Networks4.2/5
Juniper Networks4.2/5
Cisco4.1/5
VMware4/5
HP Inc.3.2/5

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Product Quality for Other Tech Brands

In the Tech industry, Cisco's Product Quality score is rated right above Google, and is preceded by Spotify.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
Cisco4.1/5
Google4.1/5
Peloton4/5
ROBLOX4/5

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Cisco Pricing

Cisco ROI & Value For Money

4/5

Cisco has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Cisco Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Cisco.

Quick Insights into Cisco ROI

Cisco's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Cisco ROI the Highest

Retail
4.8
46-50
4.2
1 to 2 Years
4.1

Ranked Cisco ROI the Lowest

Other
3.5
66+
2.8
Architecture and Planning
2.5

Cisco ROI Score by Gender

Female customers rated Cisco's ROI score 0.1 stars higher than Male customers.

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Male

3.8/5

Female

3.9/5

Cisco ROI Score by Ethnicity

Cisco's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
3.8
Hispanic or Latino3.8
African American/Black
3.7
African American/Black3.7
Asian or Pacific Islander
4
Asian or Pacific Islander4
Native American
3.5
Native American3.5
Other
3.5
Other3.5

Cisco ROI Score by Age

Cisco's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
3.6
18-253.6
26-30
4
26-304
31-35
3.8
31-353.8
36-40
4
36-404
41-45
3.6
41-453.6
46-50
4.2
46-504.2
51-55
4
51-554
56-60
3.9
56-603.9
61-65
3.5
61-653.5
66+
2.8
66+2.8

Cisco ROI Score by Usage

Cisco's ROI score was rated the highest by customers who have used Cisco's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.6
1 to 2 Years
4.1
2 to 5 Years
3.9
5 to 10 Years
3.8
Over 10 Years
3.8

Cisco ROI Score by Industry

Cisco's ROI score was rated the highest by Retail industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
3.9
Accounting
3.6
Aerospace and Aviation
4
Architecture and Planning
2.5
Arts and Entertainment
3
Banking and Financial Services
3.9
Computer Hardware
4.3
Consulting
3.9
Education
4.6
Healthcare, Hospitals and Medicine
4
Retail
4.8
Telecommunications
3.8

Cisco Pricing vs. Competitors

Compared to its competitors, Cisco's ROI score is rated right above VMware, and is preceded by Huawei.

COMPANYPricing Score
Arista Networks4.4/5
Juniper Networks4.2/5
Huawei4/5
Cisco4/5
VMware3.8/5
HP Inc.3.1/5

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ROI for Other Tech Brands

In the Tech industry, Cisco's ROI score is rated right above Peloton, and is preceded by Nintendo.

COMPANYPricing Score
Zoom Video Communications4.1/5
Google4/5
Spotify4/5
Nintendo4/5
Cisco4/5
Peloton4/5
Netflix4/5
Apple4/5
ROBLOX3.8/5

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Cisco Customer Satisfaction (CSAT)

Cisco Customer Satisfaction (CSAT) Score

78 / 100

Cisco has an overall Customer Satisfaction score of 78 rated by its users and customers.

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Very Satisfied46%
Satisfied32%
Neither Satisfied nor Dissatisfied14%
Dissatisfied2%
Very Dissatisfied6%
Very Satisfied
46%
Satisfied
32%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
2%
Very Dissatisfied
6%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Cisco Customer Satisfaction

Cisco's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Cisco Customer Satisfaction the Highest

51-55
100%
Healthcare, Hospitals and Medicine
100%
Caucasian
84%

Ranked Cisco Customer Satisfaction the Lowest

Less than 1 Year
61%
66+
33%
Arts and Entertainment
33%

Cisco Customer Satisfaction Score by Gender

Male customers rated Cisco's Customer Satisfaction score 8 points higher than Female customers.

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79 / 100
Male
Very Satisfied
39%
Satisfied
40%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
1%
Very Dissatisfied
7%
71 / 100
Female
Very Satisfied
45%
Satisfied
26%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
8%

Cisco Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Cisco's Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.

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84 / 100
Very Satisfied38%
Satisfied46%
Neither Satisfied nor Dissatisfied3%
Dissatisfied3%
Very Dissatisfied10%
Very Satisfied
38%
Satisfied
46%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
10%

CSAT according to Hispanic or Latino

Cisco's Customer Satisfaction (CSAT) score was rated 66% according to Hispanic or Latino users and customers.

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66 / 100
Very Satisfied33%
Satisfied33%
Neither Satisfied nor Dissatisfied17%
Dissatisfied0%
Very Dissatisfied17%
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%

CSAT according to African American/Black

Cisco's Customer Satisfaction (CSAT) score was rated 68% according to African American/Black users and customers.

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68 / 100
Very Satisfied45%
Satisfied23%
Neither Satisfied nor Dissatisfied23%
Dissatisfied0%
Very Dissatisfied9%
Very Satisfied
45%
Satisfied
23%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
9%

CSAT according to Asian or Pacific Islander

Cisco's Customer Satisfaction (CSAT) score was rated 74% according to Asian or Pacific Islander users and customers.

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74 / 100
Very Satisfied40%
Satisfied34%
Neither Satisfied nor Dissatisfied23%
Dissatisfied0%
Very Dissatisfied3%
Very Satisfied
40%
Satisfied
34%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
3%

CSAT according to Native American

Cisco's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.

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67 / 100
Very Satisfied67%
Satisfied0%
Neither Satisfied nor Dissatisfied33%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Cisco's Customer Satisfaction (CSAT) score was rated 81% according to Other users and customers.

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81 / 100
Very Satisfied37%
Satisfied44%
Neither Satisfied nor Dissatisfied19%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
37%
Satisfied
44%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
0%

Cisco Customer Satisfaction Score by Age

Cisco's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
65%
Very Satisfied
27%
Satisfied
38%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
0%
Very Dissatisfied
4%
18-2565%
26-30 CSAT Score
72%
Very Satisfied
44%
Satisfied
28%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
6%
26-3072%
31-35 CSAT Score
80%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
5%
Very Dissatisfied
0%
31-3580%
36-40 CSAT Score
92%
Very Satisfied
61%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
36-4092%
41-45 CSAT Score
63%
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
12%
41-4563%
46-50 CSAT Score
77%
Very Satisfied
38%
Satisfied
39%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
15%
46-5077%
51-55 CSAT Score
100%
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
51-55100%
56-60 CSAT Score
80%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
56-6080%
61-65 CSAT Score
75%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
61-6575%
66+ CSAT Score
33%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
66+33%

Cisco Customer Satisfaction Score by Usage

Cisco's Customer Satisfaction score was rated the highest by customers who have used Cisco's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
61
1 to 2 Years
71
2 to 5 Years
80
5 to 10 Years
80
Over 10 Years
83

Cisco Customer Satisfaction Score by Industry

Cisco's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
82
Accounting
69
Architecture and Planning
50
Arts and Entertainment
33
Banking and Financial Services
67
Computer Hardware
80
Consulting
75
Healthcare, Hospitals and Medicine
100
Telecommunications
100

Cisco Customer Satisfaction vs. Competitors

Compared to its competitors, Cisco's Customer Satisfaction score is rated right above Juniper Networks, and is preceded by Huawei.

COMPANYCustomer Satisfaction (CSAT) Score
Arista Networks88%
Huawei85%
Cisco78%
Juniper Networks78%
VMware76%
HP Inc.53%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Cisco's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Cisco78%
Zoom Video Communications74%
ROBLOX73%
Peloton63%

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Cisco Customer Service

4.1/5

Cisco has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Cisco's Customer Service

Address

170 West Tasman Dr., San Jose, CA 95134


Website

http://www.cisco.com


Phone Number

+1-408-526-4000

Quick Insights into Cisco Customer Service

Cisco's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers ages 66+.

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Ranked Cisco Customer Service the Highest

Education
4.7
36-40
4.2
1 to 2 Years
4

Ranked Cisco Customer Service the Lowest

African American/Black
3.7
Arts and Entertainment
3
66+
2.6

Cisco Customer Service Score by Gender

Male customers rated Cisco's Customer Service score 0.1 stars higher than Female customers.

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Male

4/5

Female

3.9/5

Cisco Customer Service Score by Ethnicity

Cisco's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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0
20
40
60
80
100
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
3.9
Hispanic or Latino3.9
African American/Black
3.7
African American/Black3.7
Asian or Pacific Islander
4
Asian or Pacific Islander4
Native American
3.8
Native American3.8
Other
3.8
Other3.8

Cisco Customer Service Score by Age

Cisco's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
3.8
18-253.8
26-30
4
26-304
31-35
3.8
31-353.8
36-40
4.2
36-404.2
41-45
3.7
41-453.7
46-50
4.2
46-504.2
51-55
4.1
51-554.1
56-60
3.9
56-603.9
61-65
3.9
61-653.9
66+
2.6
66+2.6

Cisco Customer Service Score by Usage

Cisco's Customer Service score was rated the highest by customers who have used Cisco's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4
1 to 2 Years
4
2 to 5 Years
3.9
5 to 10 Years
3.8
Over 10 Years
3.9

Cisco Customer Service Score by Industry

Cisco's Customer Service score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
3.9
Accounting
3.7
Aerospace and Aviation
4.4
Architecture and Planning
3
Arts and Entertainment
3
Banking and Financial Services
4.2
Computer Hardware
4.5
Consulting
3.9
Education
4.7
Healthcare, Hospitals and Medicine
4.2
Retail
4.6
Telecommunications
4

Cisco Customer Service vs. Competitors

Compared to its competitors, Cisco's Customer Service score is rated right above Huawei, and is preceded by Juniper Networks.

COMPANYCustomer Service Score
Arista Networks4.3/5
Juniper Networks4.2/5
Cisco4.1/5
Huawei4/5
VMware3.8/5
HP Inc.3/5

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Customer Service for Other Tech Brands

In the Tech industry, Cisco's Customer Service score is rated right above Google, and is preceded by Apple.

COMPANYCustomer Service Score
Apple4.2/5
Cisco4.1/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
ROBLOX3.6/5

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Cisco as an Employer

4.4/5

Cisco has a 4.4/5 stars for its overall company culture rated by their employees

  Cisco CEO
top
5%
CEO of Cisco

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Cisco scored a 36 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Cisco would recommend the brand to a friend. ENPS measures how likely Cisco employees would recommend working at Cisco to a friend.

Net Promoter Score

36
NPS Score
59%Promoters
18%Passive
23%Detractors

Employee Net Promoter Score

35
eNPS Score
54%Promoters
27%Passive
19%Detractors

Global Ranking Snapshot

Cisco is ranked #71 in the Global Top 100 Brands. It ranks just behind USAA and just ahead of JPMorgan Chase & Co.

RANKCOMPANYCEOINDUSTRY
69
Unilever  Unilever CEO
Fabian Garcia
Consumer Goods
70
USAA  USAA CEO
Wayne Peacock
Banking and Financial Services
71
Cisco  Cisco CEO
Chuck Robbins
Tech
72
JPMorgan Chase & Co  JPMorgan Chase & Co CEO
Jamie Dimon
Banking and Financial Services
73
Bungie  Bungie CEO
Pete Parsons
Media and Entertainment
74
MAC Cosmetics  MAC Cosmetics CEO
Fabrizio Freda
Fashion and Beauty
75
YouTube  YouTube CEO
Susan Wojcicki
Media and Entertainment

Tech Ranking Snapshot

Cisco is ranked #21 in the Tech Industry. It ranks just behind Block and just ahead of Riot Games.

RANKCOMPANYLocation
19
Adobe
San Jose, CA
20
Block
Oakland, CA
21
Cisco
San Jose, CA
22
Riot Games
Los Angeles, CA
23
ZoomInfo
Vancouver, WA
24
Twitter
San Francisco, CA
25
Coinbase
San Francisco, CA