
Cisco enables people to make a powerful connection. Cisco’s brand is ranked #71 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Cisco. When compared to other organizations within the Tech industry, Cisco is ranked #21. Among its major competitors, Cisco is ranked in 3rd place for NPS while Arista Networks is 1st, and Huawei is 2nd.Their current market cap is $192.85B

Carrie Palin is the Senior Vice President and Chief Marketing Officer (CMO) at Cisco. Palin and her team are responsible for strengthening Cisco’s brand and increasing demand for Cisco’s solutions. Her responsibilities include regional field, segment, industries, digital, and partner marketing, brand strategy, events, customer advocacy, and marketing insights and analytics. Additionally, Carrie is responsible for Cisco’s global segments and industries team, where she is accountable for delivering an integrated sales and marketing strategy globally.
Cisco's Net Promoter Score (NPS) is a 36 with 59% Promoters, 18% Passives, and 23% Detractors. Net Promoter Score tracks whether Cisco's customers would recommend using the product based on a scale of -100 to 100.
| 59% | Promoters |
|---|---|
| 18% | Passives |
| 23% | Detractors |
| Summary | Date | Score |
|---|---|---|
Dec 2024 36 | Dec 2024 | 36 |
Jan 2025 36 | Jan 2025 | 36 |
Feb 2025 36 | Feb 2025 | 36 |
Mar 2025 36 | Mar 2025 | 36 |
Apr 2025 34 | Apr 2025 | 34 |
May 2025 34 | May 2025 | 34 |
Aug 2025 34 | Aug 2025 | 34 |
Sep 2025 34 | Sep 2025 | 34 |
Oct 2025 34 | Oct 2025 | 34 |
Nov 2025 34 | Nov 2025 | 34 |
Dec 2025 36 | Dec 2025 | 36 |
Jan 2026 36 | Jan 2026 | 36 |
Cisco is ranked second for NPS among its competitors. Huawei and VMware come in first and third, with HP Inc. coming in at #4. Among those competitors, it is the second most valued company.
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Cisco's NPS 30 points higher than Female customers.
Cisco's NPS was rated 45 by Male customers on Comparably.
Cisco's NPS was rated 15 by Female customers on Comparably.
Cisco's NPS was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Hispanic or Latino 39 | Hispanic or Latino | 39 |
African American/Black 29 | African American/Black | 29 |
Asian or Pacific Islander 16 | Asian or Pacific Islander | 16 |
Native American 67 | Native American | 67 |
Other 24 | Other | 24 |
Cisco's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Cisco's NPS was rated the highest by customers who have used Cisco's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 27 | Less than 1 Year | 27 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 35 | 2 to 5 Years | 35 |
5 to 10 Years 53 | 5 to 10 Years | 53 |
Over 10 Years 37 | Over 10 Years | 37 |
Compared to its competitors, Cisco's NPS is rated right above Juniper Networks, and is preceded by Huawei.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Arista Networks | 56 |
![]() | Huawei | 37 |
![]() | Cisco | 36 |
![]() | Juniper Networks | 34 |
![]() | VMware | 31 |
![]() | HP Inc. | 0 |
Out of the 31 Cisco customer reviews 28 were positive and 3 were constructive. Cisco customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Cisco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Cisco's Customer Loyalty score 10% higher than Female customers.
Cisco's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Cisco's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 96% | 26-30 | 96% |
31-35 75% | 31-35 | 75% |
36-40 91% | 36-40 | 91% |
41-45 75% | 41-45 | 75% |
46-50 76% | 46-50 | 76% |
51-55 82% | 51-55 | 82% |
56-60 100% | 56-60 | 100% |
61-65 82% | 61-65 | 82% |
66+ 70% | 66+ | 70% |
Cisco's Customer Loyalty score was rated the highest by customers who have used Cisco's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Cisco's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.
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Compared to its competitors, Cisco's Customer Loyalty score is rated right above VMware, and is preceded by Huawei.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Juniper Networks | 86% |
![]() | Arista Networks | 84% |
![]() | Huawei | 81% |
![]() | Cisco | 81% |
![]() | VMware | 79% |
![]() | HP Inc. | 73% |
In the Tech industry, Cisco's Customer Loyalty score is rated right below Peloton.
Cisco has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Cisco’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Cisco's product the highest. Reviewers from the Tech industry rated Cisco the lowest at 4.1.
Cisco's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers ages 66+.
Male customers rated Cisco's Product Quality score 0.2 stars higher than Female customers.
Cisco's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 3.8 | Native American | 3.8 |
Other 4 | Other | 4 |
Cisco's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4 | 26-30 | 4 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4.4 | 36-40 | 4.4 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3.9 | 46-50 | 3.9 |
51-55 4.1 | 51-55 | 4.1 |
56-60 3.7 | 56-60 | 3.7 |
61-65 3.9 | 61-65 | 3.9 |
66+ 2.6 | 66+ | 2.6 |
Cisco's Product Quality score was rated the highest by customers who have used Cisco's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Cisco's Product Quality score was rated the highest by Retail industry customers, and the lowest by Architecture and Planning industry customers.
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Compared to its competitors, Cisco's Product Quality score is rated right above VMware, and is preceded by Juniper Networks.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Huawei | 4.2/5 |
![]() | Arista Networks | 4.2/5 |
![]() | Juniper Networks | 4.2/5 |
![]() | Cisco | 4.1/5 |
![]() | VMware | 4/5 |
![]() | HP Inc. | 3.2/5 |
In the Tech industry, Cisco's Product Quality score is rated right above Google, and is preceded by Spotify.
Cisco has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Cisco.
Cisco's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Architecture and Planning industry.
Female customers rated Cisco's ROI score 0.1 stars higher than Male customers.
Cisco's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 3.5 | Native American | 3.5 |
Other 3.5 | Other | 3.5 |
Cisco's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4 | 26-30 | 4 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4 | 36-40 | 4 |
41-45 3.6 | 41-45 | 3.6 |
46-50 4.2 | 46-50 | 4.2 |
51-55 4 | 51-55 | 4 |
56-60 3.9 | 56-60 | 3.9 |
61-65 3.5 | 61-65 | 3.5 |
66+ 2.8 | 66+ | 2.8 |
Cisco's ROI score was rated the highest by customers who have used Cisco's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Cisco's ROI score was rated the highest by Retail industry customers, and the lowest by Architecture and Planning industry customers.
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Compared to its competitors, Cisco's ROI score is rated right above VMware, and is preceded by Huawei.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Arista Networks | 4.4/5 |
![]() | Juniper Networks | 4.2/5 |
![]() | Huawei | 4/5 |
![]() | Cisco | 4/5 |
![]() | VMware | 3.8/5 |
![]() | HP Inc. | 3.1/5 |
In the Tech industry, Cisco's ROI score is rated right above Peloton, and is preceded by Nintendo.
Cisco has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cisco's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers from the Arts and Entertainment industry.
Male customers rated Cisco's Customer Satisfaction score 8 points higher than Female customers.
Very Satisfied | 40% | |
|---|---|---|
Satisfied | 39% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 1% | |
Very Dissatisfied | 7% |
Very Satisfied | 45% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 21% | |
Dissatisfied | 0% | |
Very Dissatisfied | 8% |
Cisco's Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.
Cisco's Customer Satisfaction (CSAT) score was rated 66% according to Hispanic or Latino users and customers.
Cisco's Customer Satisfaction (CSAT) score was rated 68% according to African American/Black users and customers.
Cisco's Customer Satisfaction (CSAT) score was rated 74% according to Asian or Pacific Islander users and customers.
Cisco's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.
Cisco's Customer Satisfaction (CSAT) score was rated 82% according to Other users and customers.
Cisco's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 65% | |||||||||||||||
| 26-30 | 72% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 36-40 | 93% | |||||||||||||||
| 41-45 | 63% | |||||||||||||||
| 46-50 | 77% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 56-60 | 80% | |||||||||||||||
| 61-65 | 75% | |||||||||||||||
| 66+ | 34% |
Cisco's Customer Satisfaction score was rated the highest by customers who have used Cisco's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Cisco's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Cisco Customer Satisfaction Score by Industry",
"text": "Cisco's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
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]
}Compared to its competitors, Cisco's Customer Satisfaction score is rated right above Juniper Networks, and is preceded by Huawei.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Arista Networks | 88% |
![]() | Huawei | 85% |
![]() | Cisco | 78% |
![]() | Juniper Networks | 78% |
![]() | VMware | 76% |
![]() | HP Inc. | 53% |
In the Tech industry, Cisco's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
Cisco has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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170 West Tasman Dr., San Jose, CA 95134
http://www.cisco.com
+1-408-526-4000
Cisco's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers ages 66+.
Male customers rated Cisco's Customer Service score 0.1 stars higher than Female customers.
Cisco's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 3.8 | Native American | 3.8 |
Other 3.8 | Other | 3.8 |
Cisco's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4 | 26-30 | 4 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.2 | 36-40 | 4.2 |
41-45 3.7 | 41-45 | 3.7 |
46-50 4.2 | 46-50 | 4.2 |
51-55 4.1 | 51-55 | 4.1 |
56-60 3.9 | 56-60 | 3.9 |
61-65 3.9 | 61-65 | 3.9 |
66+ 2.6 | 66+ | 2.6 |
Cisco's Customer Service score was rated the highest by customers who have used Cisco's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Cisco's Customer Service score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.
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Compared to its competitors, Cisco's Customer Service score is rated right above Huawei, and is preceded by Juniper Networks.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Arista Networks | 4.3/5 |
![]() | Juniper Networks | 4.2/5 |
![]() | Cisco | 4.1/5 |
![]() | Huawei | 4/5 |
![]() | VMware | 3.8/5 |
![]() | HP Inc. | 3/5 |
In the Tech industry, Cisco's Customer Service score is rated right above Google, and is preceded by Apple.
Cisco has a 4.4/5 stars for its overall company culture rated by their employees

Cisco scored a 36 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Cisco would recommend the brand to a friend. ENPS measures how likely Cisco employees would recommend working at Cisco to a friend.
| 59% | Promoters |
|---|---|
| 18% | Passive |
| 23% | Detractors |
| 54% | Promoters |
|---|---|
| 27% | Passive |
| 19% | Detractors |
Cisco is ranked #71 in the Global Top 100 Brands. It ranks just behind USAA and just ahead of JPMorgan Chase & Co.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
69 | ![]() | Unilever | ![]() | Fabian Garcia | Consumer Goods |
70 | ![]() | USAA | ![]() | Wayne Peacock | Banking and Financial Services |
71 | ![]() | Cisco | ![]() | Chuck Robbins | Tech |
72 | ![]() | JPMorgan Chase & Co | ![]() | Jamie Dimon | Banking and Financial Services |
73 | ![]() | Bungie | ![]() | Pete Parsons | Media and Entertainment |
74 | ![]() | MAC Cosmetics | ![]() | Fabrizio Freda | Fashion and Beauty |
75 | ![]() | YouTube | ![]() | Susan Wojcicki | Media and Entertainment |