Frontier Communications Customer Support Department Employee Reviews

My overall experience at Frontier has been awesome. I feels that I ended up with a company that has exceeded my expectations. I also gained knowledge, problem solving and multitasking skills.

Review from Customer Support Dept

Overall, I am very satisfied.

Review from Customer Support Dept

My overall experience has been positive, and I am looking forward to our future.

Review from Customer Support Dept

Management has the most direct influence in my job. I have had the privilege to have managers I have learned from and who were invested in my improvement and success.

Review from Customer Support Dept

My time at Frontier has been overall a good experience.

Review from Customer Support Dept

Finally offering good quality services at competitive rates.

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They care about our business.

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My supervisor is willing to help me achieve my goals.

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I like the transparent communication on what is going on.

Review from Customer Support Dept

I like the positive attitude and the the willingness to change. Even more important are the steps that have been and are being taken to increase customer satisfaction and retention. Communicating these steps to employees is key and the Link really helps with that.

Review from Customer Support Dept

Unify the company. In many instances, different organizations have different goals that hinders teamwork. On an employee level empowering the individual and providing true opportunities for growth.

Review from Customer Support Dept

Great insurance. Affordable monthly payments plus I don't recall ever having to pay for a deductible.

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Healthcare benefits are very good.

Review from Customer Support Dept

Fair competitive pay and the medical and dental benefits are very good. I really like the HSA which I have been using for the past year.

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The option within the pension plan

Review from Customer Support Dept

There is a competitive compensation plan. Most companies offer bonus plans that are impossible to obtain. Here at Frontier that is not the case.

Review from Customer Support Dept

A higher salary commensurate with telecom industry in my geographical area. I experienced a large cut in pay when hired and after 5 years nowhere near my previous salary at major telecom corporation.

Review from Customer Support Dept

Yearly bonus. As a specialist at Verizon I got a nice yearly bonus. I'm a manager here at Frontier and the bonus payout was discontinued except for directors and above.

Review from Customer Support Dept

I feel undervalued because I am not being utilized. I am not challenged and had more responsibility in the same role only a few years ago. My direct manager has either made me feel valued or vastly undervalued. Pay has only increased by 2% in 4+ years. I made more 5 years ago than now (same role).

Review from Customer Support Dept

While we are still working from home, I love the fact that our team has a group chat. We are able to share ideas through the day. I also enjoy our team sales competitions.

Review from Customer Support Dept

Everyone works together as a team.

Review from Customer Support Dept

Everyone is really nice and very supportive when you ask for help.

Review from Customer Support Dept

Now that we are under the same leadership having been three then two separate departments, we can interact and work together collaboratively. This has proven to be more efficient and has enhanced creativity.

Review from Customer Support Dept

Knowledgeable, tight knit team, focused, and always willing to assist.

Review from Customer Support Dept

The most positive about the culture and environment at my company has to be Respect. I've worked for the same company for 25 years. I don't recall management mistreating an employee.

Review from Customer Support Dept

I work with a diverse group of people.

Review from Customer Support Dept

It appears almost everyone embraces change and are willing to try new things.

Review from Customer Support Dept

When on campus, there is a good sense of collaboration toward the common goal of helping our customers and encouraging other employees.

Review from Customer Support Dept

Former work environment was poor; old building, inconsistent heat & cooling, no windows,tiny cubicles, etc. Work at home has improved everything.

Review from Customer Support Dept

Having access to information resource for any type of situation that may arise.

Review from Customer Support Dept

The people I work with.

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I love being engaged in improvement efforts and watching individuals develop and have success.

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I enjoy education and related tasks. I also enjoy communicating which I have the opportunity to practice often.

Review from Customer Support Dept

The professionalism and team-attitude at frontier.

Review from Customer Support Dept

Our leadership is abysmal. Outside of our new CEO, most of our leaders were put in those roles because they were friends not based on skill. As this pattern has continued the company has increasingly become worse. The FIX improve innovativeness and find better leaders.

Review from Customer Support Dept