Maximus Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
I loved working there. It was always and they made you feel like you was apart of something.
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Review from Customer Support Dept
What do you like best about the leadership team?
They make you feel really comfortable, coming together as a team.
Review from Customer Support Dept
I like the environment of the location
Review from Customer Support Dept
They are very understanding and extremely helpful. Good pay, good hours, and great benefits.
Review from Customer Support Dept
They work together to achieve a common goal
Review from Customer Support Dept
They are friendly and helpful
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What does the leadership team need to get better at?
Organization within the company head of staff and day to day employee's.
Review from Customer Support Dept
Communication and understanding others needs
Review from Customer Support Dept
consistency employee environment and better screening of employees
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They need to listen to people's complaints
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Value their employees.. give better raises
Review from Customer Support Dept
What is the best part about your compensation package?
I live everything about it.
Review from Customer Support Dept
It's just great overall and very helpful.
Review from Customer Support Dept
The vacation days and the 401k plan
Review from Customer Support Dept
The 401k and vacation packages
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It's something I can live with very comfortably
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Why do you feel undervalued and what would make you feel better about your compensation?
It's not an east environment to work in and the job is stressful, the pay should be higher based on that
Review from Customer Support Dept
I feel undervalued because I helped out a lot have extra work to do and also have to train and help other coworkers
Review from Customer Support Dept
Paid time off is hard to earn for some people with medical conditions.
Review from Customer Support Dept
Because we only get about 3% a year .. too much work not enough paid
Review from Customer Support Dept
Been getting the same pay rate for 4 years.
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What are some of the best things about your team?
The day to day staff get along well its the corporate part of the company that is in need of work.
Review from Customer Support Dept
They are very helpful, sweet, and professional.
Review from Customer Support Dept
Communication, team work, and nice.
Review from Customer Support Dept
We work off one another to aid in assisting our beneficiary
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We love working together and help each other
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need to realize it's not a competition and help each other., it would definitely make it nicer and more comfortable to work there.
Review from Customer Support Dept
coworkers are not the issue it is management. I have never seen the team's manager.
Review from Customer Support Dept
My team is awesome. We can't talk much except on breaks but they are great people.
Review from Customer Support Dept
The majority of the co workers come to gossip , i would really enjoy my shift if i didnt have to be hearing about everyones personal problem
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The people next to me, my supervisor and the travel to work.
Review from Customer Support Dept
It's many different cultures everyday making it a lot better and interesting.
Review from Customer Support Dept
The most positive would be the location of that office and the building we work in is nice and safe and most of all clean.
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Pretty much just working there.
Review from Customer Support Dept
They allow us to interact with one another
Review from Customer Support Dept
What needs to change to make the company culture better?
Knowledgeable leaders who when the going gets tough they can be looked upon for answers.
Review from Customer Support Dept
consistency and fairness and trust of employees
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There are many ways having coworkers so close around your desk that make the job harder.
Review from Customer Support Dept
A lot of favoritsm among managers and supervisors
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What did you like most about the interview process?
The lady that interviewed me was very kind and welcoming
Review from Customer Support Dept
It was smooth, but they're not just hiring anybody.
Review from Customer Support Dept
I liked that the manager made me feel comfortable and that made me less nervous, also the interview went smooth and the questions were great, i left there feeling confident that I would return
Review from Customer Support Dept
It was easy and they make you feel very comfortable.
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The laid back way the interview went
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Maximus yet.
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What makes you most happy at work?
I love making money and just being there. Its huge and sooo many people work there, different people. They're always doing interesting things. It's just a fun workplace.
Review from Customer Support Dept
Being able to sit down and help people.
Review from Customer Support Dept
Knowing I'm assisting people with problems they have with coverage
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Being able to help our beneficiaries
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Being around positive people with great personalities
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What's going wrong and how can it be improved?
I need a career change basically
Review from Customer Support Dept
It's mostly the people there that make it hard for new comers and also for others there, it's not a competition and shouldn't be treated as such
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The leaders need to be trained on how to lead and how to treat yheir subordinates.
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being allowed to read or doing something at our desks would help with the boredom we suffer outside of open enrollment
Review from Customer Support Dept
Alot of gossip favoritsm and most of the coworkers abuse FMLA
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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