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Merck is

Ranked

#26

Health and Wellness Brands

Brand Page

Merck

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Merck

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Merck is ranked #26 in Health and Wellness Brands

About Merck's Brand

At Merck, known as MSD outside of the United States and Canada, we are unified around our purpose: We use the power of leading-edge science to save and improve lives around the world. For more than 130 years, we have brought hope to humanity through the development of important medicines and vaccines. We aspire to be the premier research-intensive biopharmaceutical company in the world – and today, we are at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals. We foster a diverse and inclusive global workforce and operate responsibly every day to enable a safe, sustainable and healthy future for all people and communities. Merck’s brand is ranked #330 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Merck. When compared to other organizations within the Health and Wellness industry, Merck is ranked #26. Among its major competitors, Merck is ranked in 1st place for NPS while Viavi Solutions is 2nd, and Bristol Myers Squibb is 3rd.Their current market cap is $196.60B

Brand at a Glance

80%

Customer Loyalty

4/5

Product Quality

4/5

Pricing

4.2/5

Customer Service

Merck CMO

Jan Acker

Jan Acker serves as the Chief Marketing Officer of Merck. Jan started at Merck in November of 2017. Jan currently resides in the United States.

Merck Ranking

^#26 in Health and Wellness
^#1 / 4 of its competitors

Merck NPS

Merck's Net Promoter Score (NPS) is a 35 with 58% Promoters, 19% Passives, and 23% Detractors. Net Promoter Score tracks whether Merck's customers would recommend using the product based on a scale of -100 to 100.

Merck Overall NPS

NPS

58%	Promoters
19%	Passives
23%	Detractors

Merck NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2024 34	Apr 2024	34
May 2024 34	May 2024	34
Aug 2024 34	Aug 2024	34
Sep 2024 34	Sep 2024	34
Oct 2024 33	Oct 2024	33
Dec 2024 35	Dec 2024	35
Feb 2025 35	Feb 2025	35
Mar 2025 35	Mar 2025	35
Apr 2025 35	Apr 2025	35
May 2025 35	May 2025	35
Jun 2025 35	Jun 2025	35
Dec 2025 35	Dec 2025	35

How Other Brands Compare

Merck is ranked first for NPS among its competitors. Bristol Myers Squibb and Johnson & Johnson come in second and third, with Pfizer coming in at #4. Among those competitors, it is the second most valued company behind Johnson & Johnson.

	Merck	Johnson & Johnson	Bristol Myers Squibb	Pfizer
Global Ranking	#330	#89	#205	#214
NPS	35	26	27	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$196.60B	$428.68B	$140.58B	$191.43B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Merck NPS by Gender

Male customers rated Merck's NPS 26 points higher than Female customers.

Male

Merck's NPS was rated 36 by Male customers on Comparably.

60%

Promoters

16%

Passives

24%

Detractors

Female

Merck's NPS was rated 10 by Female customers on Comparably.

46%

Promoters

18%

Passives

36%

Detractors

Merck NPS by Ethnicity

Merck's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 31	Caucasian	31
Hispanic or Latino -25	Hispanic or Latino	-25
African American/Black 56	African American/Black	56
Asian or Pacific Islander 11	Asian or Pacific Islander	11
Other 37	Other	37

Merck NPS by Age

Merck's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

55%

18%

27%

31-35

58%

33%

36-40

40%

20%

40%

41-45

50%

20%

30%

56-60

33%

34%

33%

Merck NPS by Usage

Merck's NPS was rated the highest by customers who have used Merck's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 87	Less than 1 Year	87
1 to 2 Years 19	1 to 2 Years	19
2 to 5 Years 12	2 to 5 Years	12
5 to 10 Years -1	5 to 10 Years	-1
Over 10 Years 40	Over 10 Years	40

Merck NPS vs. Competitors

Compared to its competitors, Merck's NPS is rated right above Viavi Solutions.

COMPANY		NPS Score
	Merck	35
	Viavi Solutions	31
	Bristol Myers Squibb	27
	Johnson & Johnson	26
	Amgen	24
	AbbVie	22
	Gilead Sciences	20
	Pfizer	0
	DaVita	-26

Merck NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Merck's NPS is rated right above Colgate Palmolive, and is preceded by Glossier.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Merck	35
	Colgate Palmolive	35
	Peloton	31
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

Merck Customer Reviews

Out of the 11 Merck customer reviews 10 were positive and 1 was constructive. Merck customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Merck Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Merck users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

Merck Customer Loyalty Score by Gender

Male customers rated Merck's Customer Loyalty score 5% higher than Female customers.

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Male

86%

Yes

Female

81%

Yes

Merck Customer Loyalty Score by Ethnicity

Merck's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Other

Merck Customer Loyalty Score by Age

Merck's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Merck.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 75%	26-30	75%
31-35 78%	31-35	78%
36-40 82%	36-40	82%
41-45 91%	41-45	91%
56-60 100%	56-60	100%

Merck Customer Loyalty Score by Usage

Merck's Customer Loyalty score was rated the highest by customers who have used Merck's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	78%
1 to 2 Years	76%
2 to 5 Years	89%
5 to 10 Years	66%
Over 10 Years	100%

Merck Customer Loyalty Score by Industry

Merck's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	88%
Accounting	70%
Aerospace and Aviation	78%
Fashion and Beauty	55%
Architecture and Planning	100%
Biotech and Pharmaceuticals	70%
Healthcare, Hospitals and Medicine	90%

Merck Customer Loyalty vs. Competitors

Compared to its competitors, Merck's Customer Loyalty score is rated right above Bristol Myers Squibb.

COMPANY		Customer Loyalty Score
	Merck	80%
	Bristol Myers Squibb	79%
	Johnson & Johnson	79%
	Amgen	77%
	AbbVie	73%
	DaVita	73%
	Gilead Sciences	71%
	Pfizer	65%
	Viavi Solutions	58%

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Merck's Customer Loyalty score is rated right above CVS Health, and is preceded by Headspace.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	Merck	80%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

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Merck Product Quality

4/5

Merck has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Merck Product Information

Merck’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Merck's product the highest. Reviewers from the Aerospace and Aviation industry rated Merck the lowest at 3.7.

Website: http://www.merck.com/

Company Size: 10,000+ Employees

Industry

Biotech and Pharmaceuticals

Quick Insights into Merck Product Quality

Merck's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Hispanic or Latino customers.

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Ranked Merck Product Quality the Highest

36-40	4.6
Biotech and Pharmaceuticals	4.6
African American/Black	4.3

Ranked Merck Product Quality the Lowest

Fashion and Beauty	3.7
31-35	3.6
Hispanic or Latino	3.2

Merck Product Quality Score by Gender

Male customers rated Merck's Product Quality score 0.2 stars higher than Female customers.

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Male

4.1/5

Female

3.9/5

Merck Product Quality Score by Ethnicity

Merck's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 3.2	Hispanic or Latino	3.2
African American/Black 4.3	African American/Black	4.3
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 4.2	Other	4.2

Merck Product Quality Score by Age

Merck's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 4.4	18-25	4.4
26-30 3.6	26-30	3.6
31-35 3.6	31-35	3.6
36-40 4.6	36-40	4.6
41-45 4.1	41-45	4.1
56-60 4.6	56-60	4.6

Merck Product Quality Score by Usage

Merck's Product Quality score was rated the highest by customers who have used Merck's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.1
2 to 5 Years	4.2
5 to 10 Years	3.7
Over 10 Years	3.9

Merck Product Quality Score by Industry

Merck's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	3.9
Accounting	4.1
Aerospace and Aviation	3.7
Fashion and Beauty	3.7
Architecture and Planning	3.8
Biotech and Pharmaceuticals	4.6
Healthcare, Hospitals and Medicine	4.1

Merck Product Quality vs. Competitors

Compared to its competitors, Merck's Product Quality score is rated right above Johnson & Johnson.

COMPANY		Product Quality Score
	Merck	4/5
	Johnson & Johnson	4/5
	Bristol Myers Squibb	3.9/5
	Amgen	3.8/5
	Gilead Sciences	3.8/5
	AbbVie	3.7/5
	Viavi Solutions	3.5/5
	Pfizer	3.2/5
	DaVita	3/5

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Merck's Product Quality score is rated right above Peloton, and is preceded by Colgate Palmolive.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Merck	4/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

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Merck Pricing

Merck ROI & Value For Money

4/5

Merck has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Merck Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Merck.

Quick Insights into Merck ROI

Merck's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Merck ROI the Highest

18-25	4.5
African American/Black	4.4
Less than 1 Year	4.4

Ranked Merck ROI the Lowest

Hispanic or Latino	3.7
5 to 10 Years	3.6
Architecture and Planning	3.3

Merck ROI Score by Gender

Merck's ROI score was rated 3.9 by both Female and Male customers on Comparably.

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Male

3.9/5

Female

3.9/5

Merck ROI Score by Ethnicity

Merck's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 4.2	Other	4.2

Merck ROI Score by Age

Merck's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 3.8	26-30	3.8
31-35 3.7	31-35	3.7
36-40 3.7	36-40	3.7
41-45 3.8	41-45	3.8
56-60 4.1	56-60	4.1

Merck ROI Score by Usage

Merck's ROI score was rated the highest by customers who have used Merck's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.4
1 to 2 Years	4.1
2 to 5 Years	3.7
5 to 10 Years	3.6
Over 10 Years	4

Merck ROI Score by Industry

Merck's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	3.9
Accounting	4.1
Aerospace and Aviation	4.2
Fashion and Beauty	3.9
Architecture and Planning	3.3
Biotech and Pharmaceuticals	4.3
Healthcare, Hospitals and Medicine	4

Merck Pricing vs. Competitors

Compared to its competitors, Merck's ROI score is rated right above Johnson & Johnson.

COMPANY		Pricing Score
	Merck	4/5
	Johnson & Johnson	3.9/5
	Amgen	3.8/5
	AbbVie	3.8/5
	Bristol Myers Squibb	3.7/5
	Gilead Sciences	3.6/5
	Viavi Solutions	3.3/5
	Pfizer	3.1/5
	DaVita	2.8/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Merck's ROI score is rated right above Peloton.

COMPANY		Pricing Score
	Merck	4/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

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Merck Customer Satisfaction (CSAT)

Merck Customer Satisfaction (CSAT) Score

79 / 100

Merck has an overall Customer Satisfaction score of 79 rated by its users and customers.

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Very Satisfied	42%
Satisfied	37%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	3%
Very Dissatisfied	6%

Very Satisfied

42%

Satisfied

37%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Merck Customer Satisfaction

Merck's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Merck Customer Satisfaction the Highest

36-40	100%
2 to 5 Years	91%
Asian or Pacific Islander	87%

Ranked Merck Customer Satisfaction the Lowest

Over 10 Years	60%
26-30	57%
Aerospace and Aviation	50%

Merck Customer Satisfaction Score by Gender

Male customers rated Merck's Customer Satisfaction score 2 points higher than Female customers.

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81 / 100

Male

	Very Satisfied	44%
	Satisfied	37%
	Neither Satisfied nor Dissatisfied	19%
	Dissatisfied	0%
	Very Dissatisfied	0%

79 / 100

Female

	Very Satisfied	44%
	Satisfied	35%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	4%
	Very Dissatisfied	0%

Merck Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Merck's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.

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83 / 100

Very Satisfied	25%
Satisfied	58%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

58%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

Merck's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.

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75 / 100

Very Satisfied	25%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

CSAT according to African American/Black

Merck's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.

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75 / 100

Very Satisfied	75%
Satisfied	0%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Merck's Customer Satisfaction (CSAT) score was rated 87% according to Asian or Pacific Islander users and customers.

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87 / 100

Very Satisfied	50%
Satisfied	37%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

37%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Merck's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.

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75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

Merck Customer Satisfaction Score by Age

Merck's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

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100

Breakdown

Age

Score

18-25

80%

26-30

57%

31-35

80%

36-40

100%

41-45

86%

Merck Customer Satisfaction Score by Usage

Merck's Customer Satisfaction score was rated the highest by customers who have used Merck's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	80
1 to 2 Years	86
2 to 5 Years	91
5 to 10 Years	60
Over 10 Years	60

Merck Customer Satisfaction Score by Industry

Merck's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.

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{
	"title": "Merck Customer Satisfaction Score by Industry",
	"text": "Merck's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 78,
			"stars": 0,
			"csatScore": 78,
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			"scoreClassName": "",
			"scoreLabel": 78
		},
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			"label": "Accounting",
			"groupId": 495,
			"score": 80,
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			"groupId": 522,
			"score": 86,
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Tech	78
Accounting	80
Aerospace and Aviation	50
Architecture and Planning	60
Healthcare, Hospitals and Medicine	86

Merck Customer Satisfaction vs. Competitors

Compared to its competitors, Merck's Customer Satisfaction score is rated right above Bristol Myers Squibb.

COMPANY		Customer Satisfaction (CSAT) Score
	Merck	79%
	Bristol Myers Squibb	79%
	Johnson & Johnson	78%
	Viavi Solutions	72%
	Amgen	67%
	AbbVie	65%
	Gilead Sciences	64%
	Pfizer	57%
	DaVita	46%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Merck's Customer Satisfaction score is rated right above Glossier, and is preceded by Colgate Palmolive.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Merck	79%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	WW (formally Weight Watchers)	46%

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Merck Customer Service

4.2/5

Merck has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Merck's Customer Service

Address

126 E Lincoln Ave, Rahway, NJ 07065

Website

http://www.merck.com/

Merck's Social Links

Quick Insights into Merck Customer Service

Merck's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Fashion and Beauty industry.

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Ranked Merck Customer Service the Highest

18-25	4.5
African American/Black	4.3
Biotech and Pharmaceuticals	4.3

Ranked Merck Customer Service the Lowest

31-35	3.6
Hispanic or Latino	3.6
Fashion and Beauty	3.4

Merck Customer Service Score by Gender

Merck's Customer Service score was rated 3.9 by both Female and Male customers on Comparably.

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Male

3.9/5

Female

3.9/5

Merck Customer Service Score by Ethnicity

Merck's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 4.3	African American/Black	4.3
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 4	Other	4

Merck Customer Service Score by Age

Merck's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
18-25 4.5	18-25	4.5
26-30 3.9	26-30	3.9
31-35 3.6	31-35	3.6
36-40 4.1	36-40	4.1
41-45 3.7	41-45	3.7
56-60 4.1	56-60	4.1

Merck Customer Service Score by Usage

Merck's Customer Service score was rated the highest by customers who have used Merck's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	4
2 to 5 Years	3.9
5 to 10 Years	3.7
Over 10 Years	4.1

Merck Customer Service Score by Industry

Merck's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	3.8
Accounting	4.1
Aerospace and Aviation	4.2
Fashion and Beauty	3.4
Architecture and Planning	3.9
Biotech and Pharmaceuticals	4.3
Healthcare, Hospitals and Medicine	4.1

Merck Customer Service vs. Competitors

Compared to its competitors, Merck's Customer Service score is rated right above Johnson & Johnson.

COMPANY		Customer Service Score
	Merck	4.2/5
	Johnson & Johnson	4/5
	Amgen	3.9/5
	Gilead Sciences	3.9/5
	Bristol Myers Squibb	3.8/5
	AbbVie	3.8/5
	Viavi Solutions	3.6/5
	Pfizer	3.1/5
	DaVita	3/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Merck's Customer Service score is rated right above Glossier.

COMPANY		Customer Service Score
	Merck	4.2/5
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5

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Merck as an Employer

4.3/5

Merck has a 4.3/5 stars for its overall company culture rated by their employees

top

10%

CEO of Merck

Rob Davis

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Merck scored a 35 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Merck would recommend the brand to a friend. ENPS measures how likely Merck employees would recommend working at Merck to a friend.

Net Promoter Score

NPS Score

58%	Promoters
19%	Passive
23%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
27%	Passive
23%	Detractors

Global Ranking Snapshot

Merck is ranked #330 in the Global Top 100 Brands. It ranks just behind VMware and just ahead of ServiceNow.

RANK			INDUSTRY
328	Twilio Inc.	Jeff Lawson	Tech
329	VMware	Raghu Raghuram	Tech
330	Merck	Rob Davis	Health and Wellness
331	ServiceNow	Bill McDermott	Tech
332	Roche	Severin Schwan	Health and Wellness
333	Akamai	Tom Leighton	Tech
334	Univision	Vincent Sadusky	Media and Entertainment

Health and Wellness Ranking Snapshot

Merck is ranked #26 in the Health and Wellness Industry. It ranks just behind Boston Scientific and just ahead of Roche.

RANK		Location
24	AbbVie	Chicago, IL
25	Boston Scientific	Marlborough, MA
26	Merck	Rahway, NJ
27	Roche
28	Sunrise Senior Living	Mclean, VA
29	GE Healthcare	Chicago, IL
30	Wellhub	New York City, NY