18
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Philips is ranked #98 in Global Top 100 BrandsAwards & Recognition
Philips is ranked #98 in Global Top 100 Brands
Awards & Recognition
About Philips' Brand
Philips is a global leader in health technology. Philips’s brand is ranked #98 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Philips. When compared to other organizations within the Consumer Goods industry, Philips is ranked #16. Among its major competitors, Philips is ranked in 6th place for NPS while Toshiba is 1st, and Siemens is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Philips Ranking
- #98 / 100 in Global Best Brands
- #16 in Consumer Goods
- #3 / 4 of its competitors
Philips NPS
Philips's Net Promoter Score (NPS) is a 18 with 49% Promoters, 20% Passives, and 31% Detractors. Net Promoter Score tracks whether Philips's customers would recommend using the product based on a scale of -100 to 100.
Philips Overall NPS
| 49% | Promoters |
|---|---|
| 20% | Passives |
| 31% | Detractors |
Philips NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 18 | Nov 2024 | 18 |
Dec 2024 18 | Dec 2024 | 18 |
Feb 2025 18 | Feb 2025 | 18 |
Mar 2025 17 | Mar 2025 | 17 |
Apr 2025 18 | Apr 2025 | 18 |
May 2025 16 | May 2025 | 16 |
Jul 2025 16 | Jul 2025 | 16 |
Aug 2025 17 | Aug 2025 | 17 |
Sep 2025 17 | Sep 2025 | 17 |
Oct 2025 17 | Oct 2025 | 17 |
Nov 2025 17 | Nov 2025 | 17 |
Dec 2025 17 | Dec 2025 | 17 |
How Other Brands Compare
Philips is ranked third for NPS among its competitors. Sony and GE Healthcare come in first and second, with Samsung coming in at #4.
 Philips |  Samsung |  Sony |  GE Healthcare | |
| Global Ranking | #98 | #103 | #218 | #349 |
| NPS | 18 | 14 | 36 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $263.86B | $76.24B | $116.66B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Philips NPS by Gender
Female customers rated Philips's NPS 3 points higher than Male customers.
Male
8
Philips's NPS was rated 8 by Male customers on Comparably.
46%
Promoters
16%
Passives
38%
Detractors
Female
11
Philips's NPS was rated 11 by Female customers on Comparably.
44%
Promoters
23%
Passives
33%
Detractors
Philips NPS by Ethnicity
Philips's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black 46 | African American/Black | 46 |
Asian or Pacific Islander 30 | Asian or Pacific Islander | 30 |
Other -2 | Other | -2 |
Philips NPS by Age
Philips's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Philips NPS by Usage
Philips's NPS was rated the highest by customers who have used Philips's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -13 | Less than 1 Year | -13 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 18 | 2 to 5 Years | 18 |
5 to 10 Years 33 | 5 to 10 Years | 33 |
Over 10 Years 13 | Over 10 Years | 13 |
Philips NPS vs. Competitors
Compared to its competitors, Philips's NPS is rated right above Samsung, and is preceded by Cree.
| COMPANY | NPS Score | |
|---|---|---|
 | Toshiba | 38 |
 | Siemens | 37 |
| Sony | 36 |
| GE Healthcare | 24 |
 | Cree | 23 |
| Philips | 18 |
| Samsung | 14 |
 | LG | 10 |
 | Fitbit | -35 |
 | Groupe SEB | -40 |
 | LG Electronics North America | -78 |
Philips NPS vs Companies in Consumer Goods
In the Consumer Goods industry, Philips's NPS is rated right below Tiffany & Co.
| COMPANY | NPS Score | |
|---|---|---|
 | Lego Group | 54 |
 | Red Bull | 42 |
 | Bath & Body Works | 38 |
 | Colgate Palmolive | 35 |
 | Hershey Company | 35 |
 | Crocs | 34 |
 | Gucci | 31 |
 | Tiffany & Co | 31 |
| Philips | 18 |
Philips Customer Reviews
Out of the 54 Philips customer reviews 32 were positive and 22 were constructive. Philips customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Philips Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Philips users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Philips Customer Loyalty Score by Gender
Female customers rated Philips's Customer Loyalty score 3% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Philips.
Male
73%
Yes
Female
76%
Yes
Philips Customer Loyalty Score by Ethnicity
Philips's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Philips.
68
out of 100
Caucasian
85
out of 100
Hispanic or Latino
70
out of 100
African American/Black
71
out of 100
Asian or Pacific Islander
80
out of 100
Other
Philips Customer Loyalty Score by Age
Philips's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Philips.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 70% | 26-30 | 70% |
31-35 89% | 31-35 | 89% |
36-40 78% | 36-40 | 78% |
41-45 87% | 41-45 | 87% |
46-50 63% | 46-50 | 63% |
51-55 61% | 51-55 | 61% |
56-60 80% | 56-60 | 80% |
61-65 85% | 61-65 | 85% |
66+ 53% | 66+ | 53% |
Philips Customer Loyalty Score by Usage
Philips's Customer Loyalty score was rated the highest by customers who have used Philips's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Philips Customer Loyalty Score by Industry
Philips's Customer Loyalty score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Consumer Goods industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Philips Customer Loyalty vs. Competitors
Compared to its competitors, Philips's Customer Loyalty score is rated right above Fitbit, and is preceded by LG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Samsung | 82% |
| Sony | 81% |
| Siemens | 80% |
| GE Healthcare | 80% |
| Toshiba | 77% |
| LG | 77% |
| Philips | 76% |
| Fitbit | 74% |
| Cree | 71% |
| Groupe SEB | 68% |
| LG Electronics North America | 64% |
Unlock Philips Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Philips Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Consumer Goods Brands
In the Consumer Goods industry, Philips's Customer Loyalty score is rated right above Gucci, and is preceded by Crocs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bath & Body Works | 87% |
| Lego Group | 86% |
| Colgate Palmolive | 85% |
| Red Bull | 81% |
| Hershey Company | 81% |
| Crocs | 79% |
| Philips | 76% |
| Gucci | 76% |
| Tiffany & Co | 73% |
Unlock Philips Customer Loyalty vs. Companies in Consumer Goods Data
VS
Sign Up for Brand Profile PRO to get the full Philips Customer Loyalty vs. Companies in Consumer Goods data and gain insights into your customers today.
Philips Product Quality
3.8/5
Philips has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Philips' overall Product Quality score rated by its users and customers.
Philips Product Information
Philips’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Philips's product the highest. Reviewers from the Tech industry rated Philips the lowest at 3.7.
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Healthcare
Quick Insights into Philips Product Quality
Philips's Product Quality score was rated highest by customers from the Hospitality industry, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Philips' Product Quality.
Ranked Philips Product Quality the Highest
Ranked Philips Product Quality the Lowest
Philips Product Quality Score by Gender
Female customers rated Philips's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Philips.
Male
3.5/5
Female
3.7/5
Philips Product Quality Score by Ethnicity
Philips's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Philips.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.7 | Other | 3.7 |
Philips Product Quality Score by Age
Philips's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Philips.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.6 | 26-30 | 3.6 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4.5 | 36-40 | 4.5 |
41-45 3.6 | 41-45 | 3.6 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.8 | 51-55 | 3.8 |
56-60 2.8 | 56-60 | 2.8 |
61-65 2.6 | 61-65 | 2.6 |
66+ 1.6 | 66+ | 1.6 |
Philips Product Quality Score by Usage
Philips's Product Quality score was rated the highest by customers who have used Philips's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Philips Product Quality Score by Industry
Philips's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Consumer Goods industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Philips Product Quality vs. Competitors
Compared to its competitors, Philips's Product Quality score is rated right above Samsung, and is preceded by GE Healthcare.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sony | 4.2/5 |
| Toshiba | 4.2/5 |
| Siemens | 4/5 |
| GE Healthcare | 3.8/5 |
| Philips | 3.8/5 |
| Samsung | 3.7/5 |
| Cree | 3.6/5 |
| Groupe SEB | 3.6/5 |
| LG | 3.5/5 |
| Fitbit | 2.6/5 |
| LG Electronics North America | 1.5/5 |
Unlock Philips Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Philips Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Consumer Goods Brands
In the Consumer Goods industry, Philips's Product Quality score is rated right below Tiffany & Co.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lego Group | 4.5/5 |
| Red Bull | 4.2/5 |
| Colgate Palmolive | 4.2/5 |
| Gucci | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| Hershey Company | 4.1/5 |
| Crocs | 4.1/5 |
| Tiffany & Co | 4/5 |
| Philips | 3.8/5 |
Unlock Philips Product Quality vs. Companies in Consumer Goods Data
VS
Sign Up for Brand Profile PRO to get the full Philips Product Quality vs. Companies in Consumer Goods data and gain insights into your customers today.
Philips Pricing
Philips ROI & Value For Money
3.6/5
Philips has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Philips' overall ROI score rated by its users and customers.
Philips Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Consumer Goods industry think that they had the lowest ROI from Philips.
Quick Insights into Philips ROI
Philips's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Philips' ROI score.
Ranked Philips ROI the Highest
Ranked Philips ROI the Lowest
Philips ROI Score by Gender
Female customers rated Philips's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Philips.
Male
3.4/5
Female
3.5/5
Philips ROI Score by Ethnicity
Philips's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Philips.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.5 | Other | 3.5 |
Philips ROI Score by Age
Philips's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Philips.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.7 | 26-30 | 3.7 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.6 | 41-45 | 3.6 |
46-50 3.1 | 46-50 | 3.1 |
51-55 3.4 | 51-55 | 3.4 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2.7 | 61-65 | 2.7 |
66+ 1.7 | 66+ | 1.7 |
Philips ROI Score by Usage
Philips's ROI score was rated the highest by customers who have used Philips's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Philips ROI Score by Industry
Philips's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consumer Goods industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Philips Pricing vs. Competitors
Compared to its competitors, Philips's ROI score is rated right above Cree, and is preceded by GE Healthcare.
| COMPANY | Pricing Score | |
|---|---|---|
| Siemens | 4/5 |
| Sony | 4/5 |
| Toshiba | 3.9/5 |
| GE Healthcare | 3.7/5 |
| Philips | 3.6/5 |
| Cree | 3.6/5 |
| Samsung | 3.5/5 |
| LG | 3.3/5 |
| Groupe SEB | 3.3/5 |
| Fitbit | 2.4/5 |
| LG Electronics North America | 1.5/5 |
Unlock Philips ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Philips ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Consumer Goods Brands
In the Consumer Goods industry, Philips's ROI score is rated right below Tiffany & Co.
| COMPANY | Pricing Score | |
|---|---|---|
| Colgate Palmolive | 4/5 |
| Lego Group | 3.9/5 |
| Hershey Company | 3.9/5 |
| Red Bull | 3.8/5 |
| Gucci | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| Crocs | 3.7/5 |
| Tiffany & Co | 3.7/5 |
| Philips | 3.6/5 |
Unlock Philips ROI vs. Companies in Consumer Goods Data
VS
Sign Up for Brand Profile PRO to get the full Philips ROI vs. Companies in Consumer Goods data and gain insights into your customers today.
Philips Customer Satisfaction (CSAT)
Philips Customer Satisfaction (CSAT) Score
74 / 100
Philips has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
36%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
5%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Philips Customer Satisfaction
Philips's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Philips' Customer Satisfaction.
Ranked Philips Customer Satisfaction the Highest
Ranked Philips Customer Satisfaction the Lowest
Philips Customer Satisfaction Score by Gender
Male customers rated Philips's Customer Satisfaction score 4 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Philips.
71 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 6% | |
Very Dissatisfied | 22% |
67 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 5% | |
Very Dissatisfied | 20% |
Philips Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Philips' Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Philips.
44 / 100
Very Satisfied
25%
Satisfied
19%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
11%
Very Dissatisfied
43%
CSAT according to Hispanic or Latino
Philips' Customer Satisfaction (CSAT) score was rated 84% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Philips.
84 / 100
Very Satisfied
17%
Satisfied
67%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Philips' Customer Satisfaction (CSAT) score was rated 57% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Philips.
57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to Asian or Pacific Islander
Philips' Customer Satisfaction (CSAT) score was rated 89% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Philips.
89 / 100
Very Satisfied
47%
Satisfied
42%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
5%
Very Dissatisfied
3%
CSAT according to Other
Philips' Customer Satisfaction (CSAT) score was rated 82% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Philips.
82 / 100
Very Satisfied
40%
Satisfied
42%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
2%
Very Dissatisfied
12%
Philips Customer Satisfaction Score by Age
Philips's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Philips.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 93% | |||||||||||||||
| 26-30 | 73% | |||||||||||||||
| 31-35 | 84% | |||||||||||||||
| 36-40 | 86% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 56% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 13% |
Philips Customer Satisfaction Score by Usage
Philips's Customer Satisfaction score was rated the highest by customers who have used Philips's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Philips Customer Satisfaction Score by Industry
Philips's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consumer Goods industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Philips Customer Satisfaction Score by Industry",
"text": "Philips's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consumer Goods industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 73,
"stars": 0,
"csatScore": 73,
"text": "Philips's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 73
},
{
"label": "Accounting",
"groupId": 495,
"score": 70,
"stars": 0,
"csatScore": 70,
"text": "Philips's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 70
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Philips's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Philips's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 92,
"stars": 0,
"csatScore": 92,
"text": "Philips's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 92
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "Philips's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 86
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Philips's Customer Satisfaction score is rated by Biotech and Pharmaceuticals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 72,
"stars": 0,
"csatScore": 72,
"text": "Philips's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Philips's Customer Satisfaction score is rated by Consumer Goods customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Education",
"groupId": 515,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "Philips's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 57
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Philips's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Hospitality",
"groupId": 523,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Philips's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Mechanical, Civil or Industrial Engineering",
"groupId": 536,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Philips's Customer Satisfaction score is rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Philips Customer Satisfaction vs. Competitors
Compared to its competitors, Philips's Customer Satisfaction score is rated right above LG, and is preceded by GE Healthcare.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Toshiba | 88% |
| Sony | 84% |
| Siemens | 78% |
| Cree | 77% |
| GE Healthcare | 74% |
| Philips | 74% |
| LG | 69% |
| Samsung | 68% |
| Groupe SEB | 67% |
| Fitbit | 33% |
| LG Electronics North America | 7% |
Unlock Philips Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Philips Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Consumer Goods Brands
In the Consumer Goods industry, Philips's Customer Satisfaction score is rated right above Tiffany & Co, and is preceded by Gucci.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lego Group | 89% |
| Red Bull | 83% |
| Colgate Palmolive | 83% |
| Bath & Body Works | 81% |
| Hershey Company | 80% |
| Crocs | 79% |
| Gucci | 79% |
| Philips | 74% |
| Tiffany & Co | 73% |
Unlock Philips Customer Satisfaction vs. Companies in Consumer Goods Data
VS
Sign Up for Brand Profile PRO to get the full Philips Customer Satisfaction vs. Companies in Consumer Goods data and gain insights into your customers today.
Philips Customer Service
3.7/5
Philips has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Philips' overall Customer Service score rated by its users and customers.
About Philips's Customer Service
Address
3000 Minuteman Rd., Cambridge, MA 01810
Website
http://www.usa.philips.com/a-w/careers/healthtech.html
Phone Number
9786593073
Philips's Social Links
Quick Insights into Philips Customer Service
Philips's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Philips' Customer Service score.
Ranked Philips Customer Service the Highest
Ranked Philips Customer Service the Lowest
Philips Customer Service Score by Gender
Philips's Customer Service score was rated 3.4 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Philips.
Male
3.4/5
Female
3.4/5
Philips Customer Service Score by Ethnicity
Philips's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Philips.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.6 | Other | 3.6 |
Philips Customer Service Score by Age
Philips's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Philips.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.4 | 31-35 | 4.4 |
36-40 4.4 | 36-40 | 4.4 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.1 | 46-50 | 3.1 |
51-55 3.4 | 51-55 | 3.4 |
56-60 2.2 | 56-60 | 2.2 |
61-65 2.6 | 61-65 | 2.6 |
66+ 1.5 | 66+ | 1.5 |
Philips Customer Service Score by Usage
Philips's Customer Service score was rated the highest by customers who have used Philips's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Philips Customer Service Score by Industry
Philips's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consumer Goods industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Philips Customer Service vs. Competitors
Compared to its competitors, Philips's Customer Service score is rated right above Samsung, and is preceded by GE Healthcare.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cree | 4.1/5 |
| Toshiba | 4/5 |
| Siemens | 4/5 |
| Sony | 4/5 |
| GE Healthcare | 3.8/5 |
| Philips | 3.7/5 |
| Samsung | 3.5/5 |
| Groupe SEB | 3.5/5 |
| LG | 3.2/5 |
| Fitbit | 2.2/5 |
| LG Electronics North America | 1.5/5 |
Unlock Philips Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Philips Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Consumer Goods Brands
In the Consumer Goods industry, Philips's Customer Service score is rated right below Tiffany & Co.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lego Group | 4.2/5 |
| Gucci | 4/5 |
| Red Bull | 4/5 |
| Colgate Palmolive | 4/5 |
| Bath & Body Works | 4/5 |
| Hershey Company | 3.9/5 |
| Crocs | 3.8/5 |
| Tiffany & Co | 3.8/5 |
| Philips | 3.7/5 |
Unlock Philips Customer Service vs. Companies in Consumer Goods Data
VS
Sign Up for Brand Profile PRO to get the full Philips Customer Service vs. Companies in Consumer Goods data and gain insights into your customers today.
Philips as an Employer
3.7/5
Philips has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Philips scored a 18 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Philips would recommend the brand to a friend. ENPS measures how likely Philips employees would recommend working at Philips to a friend.
Net Promoter Score
18
NPS Score
| 49% | Promoters |
|---|---|
| 20% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 45% | Promoters |
|---|---|
| 23% | Passive |
| 32% | Detractors |
Global Ranking Snapshot
Philips is ranked #98 in the Global Top 100 Brands. It ranks just behind Nordstrom and just ahead of Bose.
Consumer Goods Ranking Snapshot
Philips is ranked #16 in the Consumer Goods Industry. It ranks just behind 3M and just ahead of Bose.
| RANK | COMPANY | Location | |
|---|---|---|---|
14 |  | Procter & Gamble | Cincinnati, OH |
15 |  | 3M | Saint Paul, MN |
16 | | Philips | Cambridge, MA |
17 |  | Bose | Framingham, MA |
18 | | Samsung | San Jose, CA |
19 |  | PepsiCo | Purchase, NY |
20 |  | Mattel, Inc. |
