Speedway Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I like my job and keep my store appropriate for the customers
Review from Customer Support Dept
Review from Customer Support Dept
Its a great place to work with potential for advancement including wonderful tuition reimbursement
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
I love the people they are always there to help each other.
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Very good at giving the right information when needed
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Leadership DM treats really bad. RM is very cool. GM throws me under the bus. Don't really know anymore worked whole covid and only got a .20 raise.
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I like how they take charge, because my last job was crazy because the management didn’t have leadership. Also, management also resp
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Open door policy and have multiple managers to call for any assistance or advice.
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What does the leadership team need to get better at?
Being there for the employees
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Everything. This is the worst company I've ever worked for.
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Communication and listening. The new manager is trying to re invent the wheel. She has a problem listening to others and letting others help her. She does not listen to the Asst. Mgr. who is an asset.
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Ensuring that first shift is pulling their weight.
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pay attention to their employees needs
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What is the best part about your compensation package?
Benefits are great for what I have seen
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I get full coverage health insurance, I get paid for certain holidays, I have floating holidays, I have sick time, and I have vacation time.
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Great pay and great medical benefits
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Pension and 401 K and vacation time
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Why do you feel undervalued and what would make you feel better about your compensation?
I started roughly two months ago I think people should start out well above well above what's the starting pay for as much as we do people we put up with deserves 12 an hour to start I believe
Review from Customer Support Dept
Both of the last 2 manager's are the laziest people I've ever met. I've been made to do ALL of their work while they sit on their *ahem* ample behinds. The only time they so much as pretend to do their job is when a DM stops by. Bottom line: If I'm made to do a managers job, I should get the pay.
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I could be getting paid more.
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The overnight shift is not paid a nite time differential. The stock options is only 6%. Sometimes they ask too much and not willing to give me the hrs. I need to survive the costs of living.
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fast food workers get paid more then us.
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What are some of the best things about your team?
They know how to work and what to do. Don't have to tell each other what or how to do our jobs. Customers are in and out the door because of the great job of the cashier's and management.
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We like family until the SM and GM gets togther
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There are some down sides of our team, but when one of us are going through some personal stuff they are always there for that individual.
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Friendliness and acceptance of each other. Willingness to help out each other to help each other succeed
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We all get along! We make our time fun together
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What do your coworkers need to improve and how could you work together better?
They do not have company meetings with lower level employees. I have suggested that to management but to no avail.
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they need to do their jobs not sit on their phone all shift
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Having more drive and focus. Staying off their phones more while on the clock
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What is most positive about the culture and environment at your company?
It’s diverse and different ag
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We are all about working together to be the best we can be for our customers.
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everybody has pretty much the same belief get along very well
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The community of customers around the area
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The environment is quite comfortable and quiet, some noise when all the machines are going crazy.
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What needs to change to make the company culture better?
Communication between management and lower employees
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What did you like most about the interview process?
Having humor was wonderful connecting on that aspect
Review from Customer Support Dept
The GM at the time. Plus I felt I was going to work for a good company
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I like that my manager gives the individual some information about what they do when they get the job, so that the individual can see what they are getting into.
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Personal yet professional and hiring manager openness and willingness to answer all of my questions
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The manager I had when I 1st started was amazing. The interview process was mixed with business questions and normal conversation. I felt very comfortable.
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What would you improve about your company's interview process?
I would treat people with more respect and be upfront about hours, pay, and upward mobility.
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What makes you most happy at work?
The customers make me feel good
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The various things that need to be done today goes by fast
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My Customers and being able to make people smile
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Getting to see my regular customers and getting to talk with my phone
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Getting paid and interacting with new people
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What's going wrong and how can it be improved?
My pay is low for the work they expect. They want us to excellent customer service but won't pay for regular employee
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Too fast paced for such little pay.
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i was promised a raise to move to a new store some distance from my home, it has been a month and it has not gone through.
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What do you like best about your company?
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What would you most like to see improved at your company?
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