UPMC Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
It has been great. I am learning a great deal and bettering myself every day
Review from Customer Support Dept
Feel very unappreciated. Work very hard and do the job of multiple people, not compensated well.
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What do you like best about the leadership team?
I feel like they have my back and also encourage personal growth
Review from Customer Support Dept
they look out for everyones best interest
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we are a self lead team and we can work together and get the job done and patients in the office and out of the office with all the needs met
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That they are team players and like your feedback
Review from Customer Support Dept
Communication and excellent leaders in the work setting
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What does the leadership team need to get better at?
Not have as many meetings. To not micromanage so much. Communication. Trusting employees. Listening to employees.
Review from Customer Support Dept
Communication directly to employees needs to improve
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Treating people like humans, not numbers.
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retaining seasoned nursing staff. instead of giving all rewards to new nursing staff
Review from Customer Support Dept
communication, better leadership, interaction with employees
Review from Customer Support Dept
What is the best part about your compensation package?
The salary is the best part
Review from Customer Support Dept
health insurance, eye insurance and dental
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401k, insurance, shift rate differential
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It is better then most companies
Review from Customer Support Dept
Retirement is very appealing and accommodating
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
They ask for more responsibility but don't pay you anymore money
Review from Customer Support Dept
Severely overworked. Do the job of multiple employees. Micromanaged. No one listens. Fix problems of others because they believe it's not their problem, but no credit. Be monetarily compensated for the amount of work performed. More vacation time.
Review from Customer Support Dept
better percentage for yearly evaluations
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What are some of the best things about your team?
We get along well as a team
Review from Customer Support Dept
Coworkers. Care very much about our patients. We listen to each other. Work well as a team.
Review from Customer Support Dept
work well with each team
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we all get along and can all work together. we all bring different skills to the team
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willingness to work together to deliver excellent health care
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Coworkers need to think independently
Review from Customer Support Dept
their overall interactions with patients and workers
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Communication and helping out others. Not just complaining about things.
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More communication between coworkers during report
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What is most positive about the culture and environment at your company?
We work with dignity and respect
Review from Customer Support Dept
We strive to help people obtain better health
Review from Customer Support Dept
We all are there to help our patients and care deeply about them.
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it is easy enough for everyone to get along
Review from Customer Support Dept
there is alot to learn and everyone is willing to help and show you and the doctors are willing to educate when they have time
Review from Customer Support Dept
What needs to change to make the company culture better?
Trust needs to be improved
Review from Customer Support Dept
More staff to help with patient care.
Review from Customer Support Dept
What did you like most about the interview process?
I enjoyed interacting with several different people
Review from Customer Support Dept
It was comfortable. But it was completed a long time ago with a different owner.
Review from Customer Support Dept
the management takes the time to go over duties in the position
Review from Customer Support Dept
Felt comfortable answering all questions
Review from Customer Support Dept
relevant questions were asked. information was given
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
I really enjoy what I do
Review from Customer Support Dept
Coworkers. Patients. Dr. Seeing the progress patients make.
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being able to be myself
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when the work day is over. sad, because i used to love my job
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the patients, making them laugh, giving them hope that they will make it to see another day
Review from Customer Support Dept
What's going wrong and how can it be improved?
UPMC needs to go in and CLEAN HOUSE
Review from Customer Support Dept
more of a positive nature
Review from Customer Support Dept
Staff is overworked and underpaid. Management spends so much time in meetings, but not on the floors with staff seeing the problems we face daily. So many managers, but not enough staff. Staff (other than nursing) needs more compensation with pay and education opportunities.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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