USAA Operations Department Employee Reviews
Briefly describe your overall experience at your company
The first 10 years, under former CEOs was amazing. The last 3 years has been demoralizing.
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What do you like best about the leadership team?
Lower level executives demonstrate caring leadership; senior level executives do not. USAA is no longer a premier employer.
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Our leaders take care of front line employees!
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Flexibility whenever a need arises
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My manager is willing to help ad best he can.
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The best organization I've ever worked in and with.
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What does the leadership team need to get better at?
There aren't any Leadership reviews of USAA yet.
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What is the best part about your compensation package?
Education assistance program and professional development.
Review from Operations Dept
Eight percent (8%) matching pension benefit
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401 k 8 percent match is nice
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Why do you feel undervalued and what would make you feel better about your compensation?
Return to USAA's prior compensation and benefits; the changes made by HR EVP and CEO have been morale killers.
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What are some of the best things about your team?
Hard working, caring and professional.
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Commitment to USAA culture and values.
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A wide variety of opinions
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Highly skilled and collaborative. Also, a great deal of camaraderie.
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What do your coworkers need to improve and how could you work together better?
Not having minimum time in team meetings would be a good start.
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What is most positive about the culture and environment at your company?
The membership-first mission which permeates daily operations.
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USAA is mission focused and supports its members.
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Everyone is supportive and very friendly
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Healthy points is a nice benefit
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There is a great feeling of team and family among the employees. Also, management really cares.
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What needs to change to make the company culture better?
There aren't any Environment reviews of USAA yet.
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What did you like most about the interview process?
The interviewers appeared to care about making me feel welcome.
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Long process to get in
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They are very thorough and will investigate everything about you in great detail.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of USAA yet.
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What makes you most happy at work?
Turning off the computer for the day.
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Having a slow and relaxed pace
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The degree of independence given to do my job and the great deal of support I get should I need it.
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What's going wrong and how can it be improved?
Company has grown too fast and cant hire people fast enough. Stop accepting new members until we can hire enough employees to handle it
Review from Operations Dept
What do you like best about your company?
There aren't any Outlook reviews of USAA yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of USAA yet.
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