Vista Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Over the 5 years of being here the past 3 have been the worst, hoping that it will get better.
Review from Customer Support Dept
What do you like best about the leadership team?
The leadership team leads with understanding
Review from Customer Support Dept
Interaction and communication among teams
Review from Customer Support Dept
It is easy to get help when needed.
Review from Customer Support Dept
They provide honest feedback that assists you in growing as a person and within the company
Review from Customer Support Dept
The team is reliable. We can definitely count on them.
Review from Customer Support Dept
What does the leadership team need to get better at?
They must become more adept at comprehending workers. These higher-ups don't seem to care about the welfare of their staff; all they seem to care about is getting the numbers right.
Review from Customer Support Dept
lot of new rules, very quickly which is stressful to employees
Review from Customer Support Dept
A lot! Change is inevitable but changing what works hinders growth. The team seems to be deliberately making changes to frustrate both customers and employees.
Review from Customer Support Dept
Caring and listening. Going the extra mile to retain us. Motivate us
Review from Customer Support Dept
treat employees with respect/ pay us better/ we are the customer facing employees and are worsr treated. Stop harrassing agents about sick time
Review from Customer Support Dept
What is the best part about your compensation package?
Compensation package is market competitive for my role
Review from Customer Support Dept
HMO or Health Care Card
Review from Customer Support Dept
The best part is my health care plan. I am now able to afford the necessities I wasn't able to before. Especially with being partially visually impaired.
Review from Customer Support Dept
My Health benefits are the part of the package
Review from Customer Support Dept
The heath insurance coverage given
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I work hard each day and perform above and beyond only to get a paycheck that is insufficient to cover my basic needs. I appreciate Vista for trying harder and implimenting the recognition part of it and providing global rewards. However, Vista Montego Bay needs to revise compensation
Review from Customer Support Dept
we do a wide range of things such as graphic design and soft sales but there is no opportunity to make money from doing those things. getting the same pay year after year with no option of making extra is disappointing.
Review from Customer Support Dept
Our current compensation does not match the level of work we are expected to provide.
Review from Customer Support Dept
The level of care that was shown by leaders prior is no longer displayed.
Review from Customer Support Dept
Based on the cost of living, the compensation instruction is not sufficient to help us in today's society. As I am appreciative, I believe that Vistaprint can do better for us agents. Only managers and support staff making something average and we are not, yet we are doing the most.
Review from Customer Support Dept
What are some of the best things about your team?
We help each other to grow at work and even in our personal lives
Review from Customer Support Dept
Working with my remote team is a joy. Despite the physical distance, our collaborative spirit knows no bounds. The synergy within our group is remarkable, fostering a supportive environment, Communication flows seamlessly
Review from Customer Support Dept
My team has high potential to given more attention to make them better not only professionally but also personally
Review from Customer Support Dept
do our best to help each other
Review from Customer Support Dept
We look out for each other and try to have fun while doing our best to meet the company targets.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Internal communication, particularly between the web developer and the care staff, needs to be improved. The website's developers are making the lives of the service teams extremely difficult, and it truly reflects what customers are going through.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
What was positive about the culture was how engaged we were and comfortable with each other, the environment was a safe space. Also, as employees we could look forward to awesome benefits and rewards for our hard work
Review from Customer Support Dept
The openness to new ideas and encouragement to contribute or be heard
Review from Customer Support Dept
I really can't tell right after JM left the company it literally turns out to be number focus company. I mean i get it we need to pass our score, there is no compassion and sympathy any more
Review from Customer Support Dept
The building looks good and clean
Review from Customer Support Dept
How we interact with each other.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
I look forward to sharing and helping my team members
Review from Customer Support Dept
Finding joy at work stems from fulfilling daily tasks and the support of my teammates. Their presence makes challenges more manageable as we collaborate to overcome various cases. The comfort of remote work adds to this happiness, offering flexibility to balance work and life effectively.
Review from Customer Support Dept
Facing new challenges, driving improvements, mentoring a colleague, and delivering results - all of which make me most happy at work
Review from Customer Support Dept
Well, it's just the money and the atmosphere. Now it's getting too restricted and it feels like it affecting most people's peace of mind. which is bad, we could have fun at work now, but we cant even play a few games while waiting on a contact. The company is operating like the regular call center
Review from Customer Support Dept
being skilled in chat, getting paid.
Review from Customer Support Dept
What's going wrong and how can it be improved?
NO ONE LISTEN, SPECIALLY TO SENTEMENTS THAT FRONT LINERS HAVE LIKE FAILING WEBSITE. UNFAIR METRIC AND BOSSES WHO CONDUNT FGD's BUT NO ACTIONS
Review from Customer Support Dept
pressure from the manager, and supervisor to meet kpi but resources make it hard
Review from Customer Support Dept
I am no longer excited about getting to work. There are too many changes happening at once and the period is too short to grasp all this knowledge intake. I suggest introducing these changes in stages where it is better to accept.
Review from Customer Support Dept
A lot. To many changes. Leaders don't understand or appreciate lower level works and there is no room for upward mobility in the organization,
Review from Customer Support Dept
There is no sense of motivation, I get to work all I hear about are numbers and how we are not meeting them and no one wants to show up for constant bashing and beating, while we do understand it is a business if the employees are not motivated, what makes you think they would want to do the work?
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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