
It would be better if goals were more aligned.
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Employee retention and morale are both at all time lows. We need to invest in our employees, including management.
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The current culture creates too much internal conflict. Despite different departmental goals, the focus should be on customers’ priorities... not shareowners.
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Once the baby-boomers and their outdated methods of management retire, the culture will naturally update. UPS just has a larger percentage of long-tenured management.
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