UPS CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
I am treated fairly and i really like the fact they try to fix any situation
Review from Customer Support Dept
What do you like best about the leadership team?
always helpful with any issues
Review from Customer Support Dept
They do a good work as a team
Review from Customer Support Dept
They are flexible with the employees
Review from Customer Support Dept
The leadership team always listens to what employees have to say and are interested to know our opinions of what can be done better at UPS.
Review from Customer Support Dept
UPS is the best delivery team ever in the whole world
Review from Customer Support Dept
What does the leadership team need to get better at?
organization skills get us on the road faster
Review from Customer Support Dept
Treat the employees with more respect.....
Review from Customer Support Dept
Better pay and training for part time workers. A realistic amount of time to perform the job. Better dispatching ie: keeping loads under 9.5, better organized route set up. Get rid of ORION! ORION causes a lot of frustration, hardship, stress and time to perform. ORION also lacks consistency.
Review from Customer Support Dept
they need to be treating people better
Review from Customer Support Dept
Treat people with respect, have integrity
Review from Customer Support Dept
What is the best part about your compensation package?
I think the health plan is the best part of the package
Review from Customer Support Dept
The money is probably the best part
Review from Customer Support Dept
The retirement and 401 k plan
Review from Customer Support Dept
An amount comes out my check every week
Review from Customer Support Dept
UPS pays a fair wage in comparison to other businesses in this industry.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
GET RID OF 60% MANAGEMENT TOP TO BOTTOM
Review from Customer Support Dept
Not pushed to full potential, feel like I can do more for the company but am underutilized and therefore not compensated appropriately.
Review from Customer Support Dept
I work long hours and don't seem to get the pay that I'm contracted for
Review from Customer Support Dept
need more days off & sick days
Review from Customer Support Dept
no respect for the employees. it s all about the stock holders. squeeze squeeze and keep squeezing.
Review from Customer Support Dept
What are some of the best things about your team?
Everyone is willing to help the new hires learn and are welcoming
Review from Customer Support Dept
They work well as a team
Review from Customer Support Dept
Quick go to get it done
Review from Customer Support Dept
The team is always willing to help one another to succeed.
Review from Customer Support Dept
The driver passed me the package, I delivered to the house. Easy and teamworking
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
management needs to actually open up themselves for input from their employees instead of treating them like robots giving orders with no brain
Review from Customer Support Dept
Stop Being Lazy and Trying get away with stuff. Plus alot of Gossiping at work
Review from Customer Support Dept
Management could stop lying to the hourly workers. All of management needs to be on the same page when a concern is brought to them. Management needs to abide to the Union contracts.
Review from Customer Support Dept
Everyone is in their own silo and cannot think outside of their own priorities. There is no big picture thinking or decision making, no unity.
Review from Customer Support Dept
Union is just a picture but every one is by themselves. One huge lie.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
They are all very kind and helpful, I feel very welcome as part of the team
Review from Customer Support Dept
They act professional towards every one
Review from Customer Support Dept
It's in a great city and friendly people
Review from Customer Support Dept
Your experience will depend on the location that hires you because UPS is a franchise. Each owner is different and runs the location differently from the other locations.
Review from Customer Support Dept
Everyone is friendly and helpful when I asked for something. So nice
Review from Customer Support Dept
What needs to change to make the company culture better?
The way management treats people.....
Review from Customer Support Dept
Sometimes we need to communicate better with each other. Its not always like that just sometimes.
Review from Customer Support Dept
Please see the previous comments!
Review from Customer Support Dept
More on-road supervisors, more part time supervisors offered full-time positions, no favoritism.
Review from Customer Support Dept
Less hours, more family time
Review from Customer Support Dept
What did you like most about the interview process?
too many interview process and too many time
Review from Customer Support Dept
Got straight yo the point
Review from Customer Support Dept
The owner of this UPS gave me a timeline of when the interviews would take place and when decisions would be made in regards to who will be hired.
Review from Customer Support Dept
She didn't ask me about something so hard. Instead, she asked me what was my question first before she really interviewed me which was so nice and friendly
Review from Customer Support Dept
Get to the point and a positive attitude
Review from Customer Support Dept
What would you improve about your company's interview process?
During the holidays people are hired in groups and get basically an orientation all together in a large room. The call and say to come for an interview but they need to be more forthright about it being a group thing because it was off putting.
Review from Customer Support Dept
I would maybe Change it to be with more people
Review from Customer Support Dept
to actually values peoples time and not give them false information
Review from Customer Support Dept
What makes you most happy at work?
I like being able to load trucks while listening to podcasts or audiobooks, it's great to be able to entertain myself while working long and strenous hours.
Review from Customer Support Dept
The money I get payed
Review from Customer Support Dept
very good paid and good benefit
Review from Customer Support Dept
Juat the time helping others
Review from Customer Support Dept
I like how the team at my location is always willing to help each other out.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Overworked and pushed to do more
Review from Customer Support Dept
Just not the dream for me. Simple Job I have to do to get by. Probably be here for another year after school.
Review from Customer Support Dept
Unattainable or extremely difficult goals. Work loads are overly excessive. Lack of trust with management. Hire more workers. Pay part time workers better. Implement better and more consistent dispatching. Take care of your employees first and they will take care of your business. Proven fact!
Review from Customer Support Dept
Full-time hours for part-time package center supervisors.
Review from Customer Support Dept
Corporate greed, salary caps at upper management level
Review from Customer Support Dept
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What would you most like to see improved at your company?
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