Alorica Operations Department Employee Reviews
Briefly describe your overall experience at your company
Nice experience. Engagement is key and we are truly committed to our values
Review from Operations Dept
Review from Operations Dept
Review from Operations Dept
Review from Operations Dept
What do you like best about the leadership team?
They really care about you as a person
Review from Operations Dept
They actually list to your thoughts and Idea's and make you feel like part of the team and not a number
Review from Operations Dept
Their passion and performance, they live through the company's core values...I love it!
Review from Operations Dept
Good work environment and people are all approachable
Review from Operations Dept
They make you feel part of a second family
Review from Operations Dept
What does the leadership team need to get better at?
Remove powertripping manager specially FRANCIS REGUA.
Review from Operations Dept
They need to be a stronger support for the employees they manage. Is like if they had to be careful to or they would be fired if they worried a little bit to much for us. People is the only thing that makes you stay. Partners on the job, friends. They seem not to know they have extraordinary people
Review from Operations Dept
Better communication is greatly needed at Alorica India. There is a superiority complex in the leadership team and when questioned, they choose not to answer the queries. The grievances are ignored at supervisor level and above.
Review from Operations Dept
More qualify people and less clientelism
Review from Operations Dept
communication. organization when in meeting and balancing training classes.
Review from Operations Dept
What is the best part about your compensation package?
Always taking care of our needs
Review from Operations Dept
Performance incentives. Not just the payment it represents, but the overall KPI's on it
Review from Operations Dept
Government benefit and hmo coverage
Review from Operations Dept
30% annual pay as MIP incentive
Review from Operations Dept
I feel I get paid fairly for the amount of effort and responsibility I manage.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Salary increase based on tenureship
Review from Operations Dept
In comparisson, other call centers are paying double of the salary. You tell, $1.00 US dollar is a fair salary for a bilingual employee from wich you request computer skills and demand the highest security shields, with excellent performance KPIs?
Review from Operations Dept
I would like to have more benefits and a fair payment.
Review from Operations Dept
The benefits package is extremely expensive and not really achievable for entry-level employees.
Review from Operations Dept
A constant and standardized appraisal process.
Review from Operations Dept
What are some of the best things about your team?
Team work, strong communication, fellowship
Review from Operations Dept
We have strong ties! We are very united and as a team that is very important to achieve results
Review from Operations Dept
We act as one on my own team
Review from Operations Dept
People are friendly and approachable
Review from Operations Dept
Skills, knowledge, care, commitment, experience, excellence and will to grow among others.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Less gossip and balance work among all.
Review from Operations Dept
dont need to just calls respect each other and not be rude dont take things personal work and enjoy work
Review from Operations Dept
The support teams need to get better at supporting operations.
Review from Operations Dept
There are 7 different heads each asking for six tasks a day. That does not even include your regular duties.
Review from Operations Dept
Dump the negativity and work as a team.
Review from Operations Dept
What is most positive about the culture and environment at your company?
Always working on positive reinforcement and looking for our needs
Review from Operations Dept
Very Laid back and Great
Review from Operations Dept
Incentives and rewards and recognition
Review from Operations Dept
People that work with us. We also enjoy the job and like to help others.
Review from Operations Dept
Supports are always there to give info and assisstance we needed, TM's also there to response to all the queries we have.
Review from Operations Dept
What needs to change to make the company culture better?
Acceptance of varied cultures at the work place, senior/leadership communication, involvement of relevant stakeholders since foundational discussions, better flow of information, better NEO training, periodic connect with the employees, more empathetical managers.
Review from Operations Dept
treat the employees better and not like someone they can replace immediately.
Review from Operations Dept
The Senior leadership plays favorites.
Review from Operations Dept
Compensation and benefits for team managers.
Review from Operations Dept
What did you like most about the interview process?
Professionalism from our recruiters and respecting my time, clear expectations
Review from Operations Dept
Direct and comfortable, making you feel as they knew you already
Review from Operations Dept
Easy questions, just tell me something about yourself then you pass
Review from Operations Dept
Friendly staff made me feel comfortable.
Review from Operations Dept
Basic communication skills and language proficiency
Review from Operations Dept
What would you improve about your company's interview process?
Stop giving the run around.
Review from Operations Dept
It consumes a lot of time, basically hours. On occasions to be decline.
Review from Operations Dept
What makes you most happy at work?
Awesome work environment and payment
Review from Operations Dept
Teamwork, hardwork.nontoxic except FRANCIS REGUA
Review from Operations Dept
The chance to help others and sharing time with my colleegues
Review from Operations Dept
Knowing I did a good job, and performed to the best of my ability.
Review from Operations Dept
New learnings everyday, be able to help customers resolve their issues or concerns. That makes me feel i have achieved something.
Review from Operations Dept
What's going wrong and how can it be improved?
higher competitive pay across the board....
Review from Operations Dept
training and meeting conflicting training slow paced individual can train oneself but had to wait for class and trainer let some work ahead and not others. everyone different pace just train at own pace.
Review from Operations Dept
The support teams don't do a good job in supporting the operations team.
Review from Operations Dept
If any Alorica client was able to look under the hood, I'm sure they would be ashamed
Review from Operations Dept
What do you like best about your company?
There aren't any Outlook reviews of Alorica yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of Alorica yet.
Be the first to contribute a review.