Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Lately, there have been big managing decisions that put our job in risk. They cancel our transportation benefit and want us to spend arround half of our income in Uber as we don't have access to public bus after 9pm and our shift ends after 11pm. We are in Mexico and we are paid arround $1.00 US dol
What makes you most happy at work?
The chance to help others and sharing time with my colleegues
What are some of the best things about your team?
Skills, knowledge, care, commitment, experience, excellence and will to grow among others.
What is most positive about the culture and environment at your company?
People that work with us. We also enjoy the job and like to help others.
Why do you feel undervalued and what would make you feel better about your compensation?
In comparisson, other call centers are paying double of the salary. You tell, $1.00 US dollar is a fair salary for a bilingual employee from wich you request computer skills and demand the highest security shields, with excellent performance KPIs?
What did you like most about the interview process?
They are very friendly when interviewing you. They draw a very good picture of the company culture. They provide details about benefits of being part of, time frames to gain them all, and so one. But they still have a very high employee rotation.
What does the leadership team need to get better at?
They need to be a stronger support for the employees they manage. Is like if they had to be careful to or they would be fired if they worried a little bit to much for us. People is the only thing that makes you stay. Partners on the job, friends. They seem not to know they have extraordinary people
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