Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
HR or Marketing? Claim Your Free Employer Account
Very stressful. As an agent we don't feel heard and valued.
What's going wrong and how can it be improved?
Quality of service. Employee communications.
What needs to change to make the company culture better?
Improve communication with everyone. From highest level to lowest level.
What does the leadership team need to get better at?
Communicate with people better. So much improvement needed on that.
What are some of the best things about your team?
We're a team and we do help each other except for the Manager lol
Why do you feel undervalued and what would make you feel better about your compensation?
Reasonable goals and not factors out of agent's control making our efforts go to waste.
Other Employee Reviews for Alorica
×