Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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My boss does the best he can to make us happy while ensuring they follow cooperate policies....
What did you like most about the interview process?
Honestly I lucked out cause the interviewer actually worked for the client I was supposed to work for and ensured I knew how to do the job before I even started.
What are some of the best things about your team?
My team really is like a family. However my feedback is for hiring to stop hiring people whom don't know to google their questions and verify it's correct or know how to use ctrl c/v or any other basic computer literacy.
What's going wrong and how can it be improved?
The issue is the red tape of contracts between Alorica and which ever client they have. It seems like they are always trying to get the best deal for themselves and not actually thinking about any of their consumer or employees.
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